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From Our Customers

"The honeymoon was absolutely amazing, the resort was breathtaking & the service was extraordinary! They took really good care of us & the GM even set us up in the Prime Minister suite which was so beautiful. I couldn't have asked for a better honeymoon. Thank you so much for everything you did for us. We really appreciate you!"

Chardon

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Sandals Resorts

Beaches Resorts

Sun Palace

Visual Tour: Sun Palace

HOTEL INFORMATION

Sun Palace
Blvd. Kukulcan Km. 20, Zona HoteleraCancun, Q. Roo 77500

Distance from hotel to town, 17 miles (27 kms).

Distance from hotel to Cancun International Airport (CUN), 8 miles (13 kms).

Located in the southern end of the hotel zone in Cancun, Sun Palace is the only property geared to couples in this area. This all-inclusive, couples' only resort features 252 guestrooms, all beautifully appointed with a Double WhirlpoolTub, balcony, 24 hour room service and unparalleled ocean views. Couples rejoice in the spa, three infinity pools with swim up bar at main pool, an indoor pool with Double Whirlpool Tub and a stunning white sand beach. Four specialty restaurants satisfy the most demanding palates with a variety of international cuisines. Active guests enjoy kayaks and paddle boats, a full equipped gym and unforgettable off site excursions to interesting Mayan sites, while daily activities and nightly shows will keep them entertained throughout their stay.

HOTEL AMENITIES

  • Beauty Salon ($) Billiards
  • Car Rental ($) Concierge
  • Daily Activities Dry Cleaning Services ($)
  • Entertainment (live, nightly) Fitness Center
  • Gift Shop Golf ($)
  • Ice Machines Laundry Service ($)
  • Lobby Bar Multilingual Staff
  • Parking Pools (indoor)
  • Pools (outdoor) Restaurants (4)
  • Room Service (24-hour) Sauna
  • Scuba Demonstration Snack Bar
  • Spa (full service) ($) Travel Agency ($)
  • Miscellaneous Amenities
  • -Wireless Internet service is offered in both public areas and
  • guestrooms at no cost for guests using their laptops. If a
  • guest needs to use the computer located in the business
  • centers, then they must pay the applicable fee.
  • ($) Denotes a fee may be charged.
  • Please note: Some hotel amenities listed above
  • may have an additional fee associated with them.

MARKETS

Couples Only and Adults Only.

ACCOMMODATION CATEGORIES AND DESCRIPTIONS

Arrival/Departure Time: Check-in-time: 3:00 pm Check-out-time: 12:00 pmEarly check-in and late checkout on request, and subject to availability.Children Policy: No children accepted. Adults only (18 years and older).Maximum Occupancy: 2018Deluxe Resort View Room - 2 adults.Superior Deluxe Oceanview - 2 adults.Junior Suite Oceanview - 2 adults.Grand Level - 2 adults.Concierge - 2 adults.2019Deluxe Resort View Room - 2 adults.Superior Deluxe Oceanview - 2 adults.Junior Suite Oceanview - 2 adults.Grand Level - 2 adults.Concierge Level - 2 adults.One Bedroom Presidential Suite - 2 adults.Deluxe Resort View Room, (RVR) Double whirlpool tub; Private bath with shower; Balcony with chairs & table; Welcome bottle of wine; Seating area; Liquor dispenser contains premium, upgraded brands of liquor; Daily refreshed minibar contains sodas, bottled water, juices, domestic & imported beers; In-room snacks include chips, chocolates, peanuts & crackers; Coffee maker; Bath amenities; Bathrobes & slippers; Professional hair dryer and straightener; Iron/ironing board; Digital safe (laptop size); Individually controlled air conditioning; Direct dial telephone; LCD TV with satellite; Alarm clock; 24 hour room service & turndown service; Located on first floor; Wireless internet. The views are limited and could be partially obstructed. Smoking on 1st & 8th floor only. This category does not include any type of ocean view rooms.Superior Deluxe Ocean View, (DSO) Double whirlpool tub; Private bath with shower; Balcony with chairs & table; Welcome bottle of wine; Seating area; Liquor dispenser contains premium, upgraded brands of liquor; Daily refreshed minibar contains sodas, bottled water, juices, domestic & imported beers; Coffee maker; Bath amenities; Bathrobes & slippers; Professional hair dryer and straightener; Iron/ironing board; Digital safe (laptop size); Individually controlled air conditioning; Direct dial telephone; LCD TV with satellite; Alarm clock; 24 hour room service & turndown service; Located on floors 6 & 7 (non smoking); Wireless internet.Bedding: 1 king bed.

Junior Suite Ocean View, (JUO) Double whirlpool tub; Private bath with shower; Balcony with chairs & table; Welcome bottle of wine; Seating area; Liquor dispenser contains premium, upgraded brands of liquor; Daily refreshed minibar contains sodas, bottled water, juices, domestic & imported beers; Coffee maker; Bath amenities; Bathrobes & slippers; Professional hair dryer and straightener; Iron/ironing board; Digital safe (laptop size); Individually controlled air conditioning; Direct dial telephone; LCD TV with satellite; Alarm clock; 24 hour room service & turndown service; Located on floors 1 to 4; Wireless internet; Smoking on 1st & 8th floor only; 2 rooms for the physically challenged (not guaranteed & subject to availability).Bedding: 1 king bed.

View: Ocean.

Grand Level, (G55) Double whirlpool tub; Private bath with shower; Balcony with chairs & table; Welcome bottle of wine; Seating area; Liquor dispenser contains premium, upgraded brands of liquor; Daily refreshed minibar contains sodas, bottled water, juices, domestic & imported beers; In-room snacks include chips, chocolates, peanuts & crackers; Coffee maker; Bath amenities; Bathrobes & slippers; Professional hair dryer and straightener; Iron/ironing board; Digital safe (laptop size); Individually controlled air conditioning; Direct dial telephone; LCD TV with satellite; Alarm clock/radio/iPod Dock; 24 hour room service from select restaurants to create a "Special Menu"; Located on floors 3 & 4; Wireless internet; Non smoking room; Nightly turndown service; Pillow menu; Aromatherapy menu; Exclusive beach bag (one per room, per stay); DVD player; Private check-in & out/Late check-out & early check-in (subject to availability).Bedding: 1 king bed.

View: Ocean.

Concierge Level, (CEL) Double whirlpool tub; Private bath with shower;Balcony with chairs & table; Welcome bottle of wine; Seating area; Liquor dispenser contains top-shelf liquor, upgraded brands of liquor; Daily refreshed minibar contains sodas, bottled water, juices, domestic & imported beers; In-room snacks include chips, chocolates, peanuts & crackers; Coffee maker; Luxury bath amenities; Bathrobes & slippers;Professional hair dryer and straightener; Iron/ironing board; Digital safe (laptop size); Individually controlled air conditioning; Direct dial telephone; Apple TV with special apps; Alarm clock/radio/iPod Dock; 24 hour room service from select restaurants to create a "Special Menu"; Located on floors 5 & 6; Wireless internet; Non smoking room.Nightly turndown service; Pillow menu; Aromatherapy menu; Exclusive beach bag (one per room, per stay); DVD player; Private check-in & out/Late check-out & early check-in (subject to availability); Two 25 minute massages at the Beach/Spa/Treatment rooms (location varies per resort); Private beach lounge chair area with waiter service; Nightly petit fours; Private candlelight dinner at select locations (one per stay); Exclusive personalized Concierge service (located on the 5th floor). The Concierge Level room requires a 3 night minimum stay.Bedding: 1 king bed.

View: Ocean.

12/24/2018 - 12/23/2019One Bedroom Presidential Suite, Indulge in the luxury of your own private couple's paradise when you cozy up in this sophisticated OneBedroom Suite. The private terrace boasts a double whirlpool tub where you can soak in lush tropical views. Customize your comfort by making personal selections from the pillow and aromatherapy menus. Guests can plan an in-room dinner for two by ordering 24 hour room service that includes special selections from the restaurants' gourmet dining menus.

Make a toast with world class wine and spirits available in your suite before you slip into your robes and enjoy state-of-the-art entertainment options.All accommodations include: coffee maker, hairdryer, air conditioning(individual climate control), ironing board, liquor dispenser and iron.Miscellaneous AmenitiesFlat ironTelephoneUnlimited long distance phone calls to Mexico, Continental US and CanadaMini-barIncludes bottled water, soda, juices and domestic beerSpecific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.

FOOD AND BEVERAGE OUTLETS

Beach BarGeneral Opening Hours: 10:00am - 6:00pmLobby Bar, Continental breakfast from 5:30am-8:00am. Bar servicefrom 9:00am-1:00am. Tea time from 5:00pm-7:00pmGeneral Opening Hours: 5:30am - 7:00pmPool BarGeneral Opening Hours: 10:00am - 6:00pmWet Bar, Swim-up bar.General Opening Days: Open dailyCafe Bistro, International cuisine, open for breakfast, lunch anddinner. Long pants, collared shirts and shoes required.Cuisine: International.Dress Code: Casual Elegant.

Oriental Lounge, full bar, an array of Asian hors d'oeuvres and asushi barCuisine: Asian.El Alamo, Breakfast & Lunch: International buffet Dinner: MexicanGourmet a la carteGeneral Opening Days: Open dailyLa Tratto, serving an International buffet for breakfast andItalian cuisine a la carte for dinnerCuisine: Italian.The Steak, serving fine cuts and seafood a la carte for dinnerPool Snack Bar, Snacks a la carte, 24 hour room service unlimitedGeneral Opening Hours: 11:00am - 5:00pm

ADD-ON PACKAGE (HONEYMOON, VOW RENEWAL OR ANNIVERSARY 2018-2019)

HONEYMOON, VOW RENEWAL OR ANNIVERSARY PACKAGE 2018-2019Booking Dates: 05/08/2017 - 12/23/2018 04/26/2018 - 12/23/2019Travel Dates: 12/24/2017 - 12/23/2018 12/24/2018 - 12/23/2019Package Inclusions:-A complimentary bottle of sparkling wine

-Mini cake

-Honeymoon dinner at select restaurants

-Two t-shirts

-Breakfast in bed (upon request)

-Guaranteed turndown service

-Honeymooner's desk

-Late check out until 6:00pm (Upon request and subject to availability).

Package Minimum Stay: 3 nightsPlease Note:-This package is complimentary.

Package inclusions are subject to change.

MISCELLANEOUS INFORMATION

Spring Break Policy-Spring Break groups are not allowed at this resort.

Guest Transportation-In an effort to streamline the guest transportation

experience between resorts and recreational destinations, the following routes are now in operation. Guests have to schedule the transfers.-Moon Palace to Sun Palace and Beach Palace

-Exchange privileges between all resorts are still

applicable to guests, should they choose to go visit another property.-This is not complimentary.

CANCELLATION FEES

201812/24/17-01/03/18, within 14 days, 3-night penalty.01/04/18-12/23/18, within 3 days, 1-night penalty.No shows will incur a 100% penalty.201912/24/18-01/03/19, within 14 days, 3-night penalty.01/04/19-12/23/19, within 3 days, 1-night penalty.