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From Our Customers
"The honeymoon was absolutely amazing, the resort was breathtaking & the service was extraordinary! They took really good care of us & the GM even set us up in the Prime Minister suite which was so beautiful. I couldn't have asked for a better honeymoon. Thank you so much for everything you did for us. We really appreciate you!"
Hard Rock Riviera Maya - Adult Only Section
|Hard Rock Riviera Maya - Adult Only Section
Carretera Cancun-Chetumal Km. 72Riviera Maya, Quintana Roo, Mexico 77710
Distance from hotel to town, 90 minutes.
Distance from hotel to Cancun International Airport (CUN), 50 minutes. Enjoy an adults-only section with amazing amenities and breathtakingviews. Indulge in savory cuisine at one of the resort's restaurants,enjoy a cocktail at one of the nine bars, and party at the nightclub.For a day of pampering, relax in one of the 75 treatment rooms at thelegendary Rock Spa or at the on-site yoga temple. The four adults-onlypools also offers the perfect place to relax and unwind.
- Aerobics Room Bar (swim-up)
- Bell Services ($) Car Rental ($)
- Concierge Disco
- Doctor (on call) Dry Cleaning Services ($)
- Games (table) Gift Shop
- Gym Ice Machines
- Laundry Service ($) Ping Pong
- Scuba Demonstration Taxis
- Travel Agency ($) Volleyball (beach)
- Watersports (non-motorized) Wedding Services ($)
- Wheelchairs (on request) Whirlpools
- Internet Access (wireless)
- -Wireless Internet service is offered in both public areas and
- guestrooms at no cost for guests using their laptops. If a
- guest needs to use the computer located in the lobby or
- business centers, then they must pay the applicable fee.
- Miscellaneous Amenities
- -Cross Current Pool
- -Beach Inlet
- -Lap Pool
- -Spinning Room
- -Yoga Hut
- -Labyrinth Zen Walking
- -Obstacle Course
- -Indoor Liquid Sound Pool
- -Climbing Tower
- -Aerobics Room
- -Meditation Pond
- -Fitness Adventure Trail
- -2 Outdoor Freestyle pools, 1 of which has 8 Jacuzzis
- -Weekly Manager's Cocktail Party at the Lobby Bar with
- Petit-Fours and Live Music.
- Family Friendly Dates & Information:
- Due to the high demand for family friendly resorts and the decline of
- adults only resorts during certain travel periods throughout the year,
- Hard Rock Hotel Rivera Maya - Adult Only Section will be an entirely
- family friendly resort during the following dates: 07/28/18-08/18/18,
- 12/21/18-01/02/19, 04/13/19-04/21/19, 07/12/19-08/17/19 and 12/20/19-
- 12/31/19 (December 2019 dates are subject to change).
- During these dates, all facilities in the Adult Only Section will be
- family friendly except:
- -Body Rock
- -Posh Beauty Salon
- -Heaven Night Club
- -Heaven Lounge (after 11:00PM)
- -Eden Beach (includes a Jacuzzi and beach)
- Rock Spa will allow select services to teens between the ages of 15 to
- 18 years old while accompanied by an adult.
- Hard Rock Hotel Rivera Maya - Adult Only Section will resume regular
- adults only operations on all other dates.
- ($) Denotes a fee may be charged.
- Please note: Some hotel amenities listed above
- may have an additional fee associated with them.
ACCOMMODATION CATEGORIES AND DESCRIPTIONS
|Arrival/Departure Time: Check-in-time: 3:00 pm Check-out-time: 12:00 pmEarly check-in and late checkout on request, and subject to availability.Children Policy: For most of the year no children are allowed. This is an adult's only resort (18 and over). Please see the Family Friendly Dates & Informationsection above.Maximum Occupancy: 2018Deluxe Gold King - 2 adults.Deluxe Gold Double - 4 adults.Deluxe Gold Pure King - 2 adults.Deluxe Diamond - 2 adults.Deluxe Platinum Sky Terrace - 2 adults.RRL Deluxe Platinum King - 2 adults.Rock Suite Platinum 2 Bedroom - 6 adults.Rock Suite Platinum Rooftop Lounge 2 Bedroom - 6 adults.Bret Michaels Rock Star Suite - 4 adults.2019-2020:Deluxe Gold King - 2 adults.Deluxe Gold Double - 4 adults.Deluxe Gold Pure King - 2 adults.Deluxe Diamond - 2 adults.Deluxe Platinum Sky Terrace - 2 adults.RRL Deluxe Platinum King - 2 adults.Rock Suite Platinum 2 Bedroom - 6 adults.Rock Suite Platinum Rooftop Lounge 2 Bedroom - 6 adults.Bret Michaels Rock Star Suite 2 Bedroom - 4 adults.Deluxe Gold King, (KXG) Consider this room your all-access pass to club awesome.So kick things off in style and never look back with one king bed or twodouble beds.View: Garden.
Deluxe Gold Double, Consider this room your all-access pass to clubawesome. So kick things off in style and never look back with one kingbed or two double beds.Bedding: 2 double beds.
Deluxe Gold Pure King, All the regular Deluxe Gold awesomeness with theaddition of the Pure standard. Pure Hypo-Allergenic Rooms are designedto provide a better night's sleep for all guests, especially allergysufferers.View: Garden.
Deluxe Diamond, (DXI) Hard Rock is more than a vacation - it's a lifestyle. Andto prove it, they've packed these legendary digs with non-stop extras andno-limit luxury.View: Partial Ocean.
Deluxe Platinum Sky Terrace, One king bed. Let's amp things up and blowsome minds with unparalleled access to the things in life that rock. Stepup and enjoy.Rrl Deluxe Platinum King, Consider this room your all-access pass to clubawesome. So kick things off in style and never look back with one king.Rock Suite Platinum 2 Bedroom, This room plays to a packed house everynight and nails the gig every time. Unleash your inner icon and enjoythis two bedroom Rock Suite with one room with a king bed and a secondroom with one king bed or two double beds.View: Ocean.
Rock Suite Platinum Rooftop Lounge 2 Bedroom(*), Two bedroom suite equippedwith a dining and living room area. Feel that?? That's a feeling only asuite like this could deliver. And don't worry - it never fades. Not whenyou surround yourself with non-stop luxury at every turn. Go big andenjoy.Bret Michaels Rock Star Suite 2 Bedroom(*), Two king bedrooms with privateterrace, 2 full baths, and 2 half baths. All of your Rock Royalty Levelamenities are already included in this room category so you may rock on-my highness. Just when you thought it couldn't get any better, they addedthe first-ever artist branded Rock Star Suite to their collection.The Pure Promise-Valid for Deluxe Gold Pure King and Deluxe Gold Pure
Double categories.-Shock Treatment: This advanced shock treatment destroys
nearly all of the mold and bacteria in every nook and cranny of the room.-Hypo-allergenic encasement for mattress and pillow: Soft,
breathable micro-fiber coverings to allow for a more restful sleep.-All surfaces specially treated: Upholstery and all soft
surfaces are deep cleaned with a patented Pure clean solution.-Air purification system: State-of-the-art system proven to
kill 98% to 100% of bacteria and viruses.-Pure shield: This bacteriostatic barrier applied to all
room surfaces makes it nearly impossible for bacteria and viruses to survive.-Deep clean air handling unit: A Pure treated air
conditioning unit along with air clean filters results in healthier air circulating. Coils are deep cleaned and disinfected using PURE's advanced treatment.-Pure tea tree oil cartridge: Tea tree oil cartridge is
installed into the air-handling unit to maintain sanitized conditions.Bret Michaels Rock Star Suite Amenities:-Living room has everything you need to sit back and relax
or entertain your parade of fans that came to party with you on vacation: Premium bar; Coffee maker; Microwave; Wine fridge; Photo booth; Dining table that flips to play card games; Camaro-converted billiard table; Bandana-influenced ceiling decor to showcase the famed rocker's individuality; Lava lamp themed dance stage; Surround sound entertainment system, and 80" flat screen TV; Private Game/Theater Room.-Get ready to experience that private theater that you've
always wanted in your home, here for you to enjoy on vacation: Plush bean bags and lazy boy seating; Blu-ray player; Video game console; Projector and screen; Surround Sound System.-Fitness Center: Every rock star needs to stay in shape,
even when on vacation. No need to leave the room to work off those all inclusive amenities, we have you covered with your own workout equipment that includes: Treadmill, cycling machine, dumbbells, master bedroom-Mini concert themed entrance complete with PICKS guitar
kit-Custom built in desk chair made from motorcycle parts
-Hydro Spa bathtub in room
-5 person shower with one way mirror and Bluetooth water
proof speaker-Guitar amp mini fridge
-Vanity built into master bathroom
-Walk in closet
-Upstairs terrace: Ready to take the party upstairs?? We
have you all set to rock with your friends day or night with the layout of this terrace: Amazing view of Caribbean ocean; Additional half bath; BBQ grill; Custom dining area; HD TV; Hot tub; Fire pit; DJ booth (equipment available upon request); Bar area; Plenty of places to lounge in the Mexican sun-Additional Amenities: Aromatherapy, beach bag and hang over
kit; iPad control system for A/V (must be returned upon check out); Exclusive 24 hour room service and mini bar in each room; Nightly turndown service; Private check-in, early check-in, and late check-out; Your own LED remote control to set your own vibe and mood.-Bluetooth enabled wireless alarm clock radio
RRL Deluxe Platinum King Amenities:-Rock Royalty Personal Assistant: Can be reached from 7:00am
to 11:00pm via cell phone from in room phone. After 11:00pm, dial 1 for assistance.-Ironing Service: Limited two items per person/per stay.
-Ugraded full size Rock Spa Bath Products
-Express luggage delivery
-Complimentary shoe shine
-Nighly petit fours
-Spa tub preparation: Can be prepared by on call Personal
Assistant with 24 hour notice.-Personal assistance with reservations on and off property
-Priority Reservations to picks and mix program
-Complimentary 25 minute couple's massage at the Rock Spa.
-Aromatherapy and Pillow Menu
-Lush bathrobe, plush Bathrobes & slippers
-Complimentary beach bag (1 per room/per stay)
-Balcony with hammock
-Large beach towel
-Room service with selected a la carte menu available from
6:00pm to 10:00pm.-Premium liquor dispenser
-Priority Bali Beds ($)
-Late check out until 3:00pm available upon request.
-Bonus Track: Personal Assistant will help review account and
assist in express check out.-Bluetooth enabled wireless alarm clock radio
(*) Denotes on request basis only, no allotment given.All accommodations include: bathrobes, purified water, hairdryer, liquordispenser, air conditioning (individual climate control), safe, ceilingfan, turndown service, iron, mini-bar, bath amenities, telephone (directdial), coffee maker, ironing board and television (satellite).Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.
FOOD AND BEVERAGE OUTLETS
|Club Heaven, Just steps from the main lobby, Heaven Bar and Discofeatures live DJ entertainment, the finest selection of internationalspirits and the very best vibe in the Caribbean. Operating hours:Monday-Sunday : 11:00pm-3:00amFloat, Enjoy a legendary cocktail menu by the pool with all theHard Rock excess you can handle.Martini Bar, Enjoy classic martinis and a selection of top-shelfspirits.Rhythm Bar, Part of the Rock Spa experience, Rhythm features arelaxing environment, premium cocktails, and international favoritesjust steps from the cross current pool.Sun Bar, The perfect place to raise a glass, the Sun Bar islocated off the main lobby and offers exotic cocktails, old favoritesand a premium selection.
ADD-ON PACKAGE (COMPLIMENTARY HONEYMOON PACKAGE 2017-2018)
|COMPLIMENTARY HONEYMOON PACKAGE 2017-2018Booking Dates: 02/02/2016 - 12/21/2018Travel Dates: 12/24/2016 - 12/21/2018Package Inclusions:-Complimentary bottle of sparkling house wine
-In room breakfast
-Hydro spa tub experience
-Welcome note from Colin Cowie
Please Note:-Honeymoon couple must present proof of marriage within the
past year.-Amenities not available when requested on site.
ADD-ON PACKAGE (COMPLIMENTARY SILVER & GOLD ANNIVERSARY 2017-2018)
|COMPLIMENTARY SILVER & GOLD ANNIVERSARY PACKAGE 2017-2018Couples celebrating their Silver and Gold Anniversary during their stay will receive the following:Booking Dates: 02/02/2016 - 12/21/2018Travel Dates: 12/24/2016 - 12/21/2018Package Inclusions:-A bottle of sparkling wine
-Honeymoon dinner at selected restaurants
-Late check out until 6:00pm upon request and subject to
availabilityPlease Note:-Amenities not available when requested on site.
SPECIALTY PACKAGE (ALL INCLUSIVE FEATURES 2018-2020)
|ALL INCLUSIVE FEATURES 2018-2020Booking Dates: 02/05/2016 - 12/21/2018 02/21/2018 - 12/18/2020Travel Dates: 12/24/2016 - 12/21/2018 12/22/2018 - 12/18/2020Package Inclusions:-Luxurious accommodations
-Top shelf drinks
-Room service 24 hours
-Daily and nightly entertainment
-Non motorized watersports
-Unlimited phone calls within Mexico and to the Continental
U.S. and Canada. Some restrictions apply.-Business center (internet use for 30 minutes per room/per
stay-Taxes and gratuities
-Use of the facilities of Hard Rock Hotel Riviera Maya, Hard
Rock Hotel Riviera Maya - Heaven, Hard Rock Hotel Cancun and The Golf Club at Playacar. Transportation not provided.Package inclusions are subject to change.
|Complimentary Anniversary AmenitiesTravel Dates: 02/02/2016 - 12/21/2018-Couples celebrating their anniversary during their stay
will receive a mini cake.
|Playacar Spa & Golf ClubPlayacar Spa & Golf Club is open 365 days a year from 6am until dark. Tee time reservations may be made 30 day in advance.GOLF COURSE DATANumber of holes 18Par 72Yardage 7144/6639/6239/5697Slope ratings 148/136/134Course ratings 76.1/73.4/72.8Fairways 419 BermudaGreens Tiff Dwarf BermudaGOLF COURSE AMENITIESClub house Pro shopSnack bar Bag storagePractice area Club rentalGolf cartsRESERVATIONS INFORMATIONTee times may be reserved up to 30 days in advance at the Playacar Spa & Golf Club by either fax or e-mail. Please send all requests to :Golf ReservationsFax: 011 (52 998) 881-6090E-mail: email@example.comGuests will be required to arrange round trip transportation to the golf course and pick up their Golf vouchers at least 1 day prior to their tee-time reservation at the Chaza Travel hospitality desk, located in the lobby. Guests will not be allowed to play without a Golf Voucher.Tee times must be cancelled at least 48 hours in advance to avoid a no-show fee. Fee will be charged as an incidental chargeto the guest's hotel bill.Documents Required For Wedding Ceremonies-Home address and occupations (bride and groom)
-Birth certificates (original or certified copy of each
one)-Valid Passports. Although Passports are not required for
US citizens for entry into Mexico, they are mandatory for weddings.-Original blood test to determine blood type, HIV and STD.
Tests must be taken at the resort and results are ready within 24 hours.
-Original or certified copy of former spouses death
certificate if applicable-Original divorce decree if applicable
-Legal documentation of adoption or name change if
applicable-Tourist Id provided by customs upon arrival at Cancun
International Airport-Name, age, nationality, home address, occupation, driver's
license or passport and tourist ID of 4 witnesses.
Witnesses must arrive 2 days prior to ceremony. If witnesses are not available, Palace Resorts will provide them.-Bride and Groom must arrive in Cancun at least 3 working
days prior to the wedding ceremony to meet with the wedding coordinator and submit all documents. Ceremony will not be performed unless all documents are in order. No exceptions.-Do not send documents by mail.
Spring Breakers-Spring break groups are not allowed.
Environmental LevyThe Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean.
Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors. Effective for travel 10/11/17 to 12/31/17, the hotels will collect $10 Mexican pesos per room per day. From 01/01/18 onwards, hotels will collect $20 Mexican pesos per room per day. The proceeds will be deposited in an environmental trust to fund local projects.Student Booking Policy:Travel Dates: 12/23/2017 - 12/21/2018-An adult or legal guardian over 25 years of age is required
to stay in each room.-Students under 18 years old must travel and share a room
with a parent/legal guardian (no exceptions).-Proof of age required. All students will be required to
provide valid passports upon check-in.-Alcohol will be served to students over 18 years old only.
-Legal drinking age in Dominican Republic/Mexico is 18. ID
may be asked for at any time, under age drinking and providing alcohol to minors in punished by law.-Introducing alcohol to the premises or taking it out of
premises is not allowed.-Tape recorders, radios and any sound devices may not be
used in rooms, building or at the pool area; you will only be allowed to use them with headphones. Remember there are other guests on the property who do not want to be disturbed by loud music-Students not staying at AIC - Hard Rock hotels may have
access to the property with purchase of a day pass.-A credit card will be required upon check in as a guarantee
in the event of damages to the property.-Guests will be financially and legally responsible for all
damages and disruptions caused on the property.-The hotel can and will suspend any or all of its services
to guests who, in the hotel's opinion display or enact improper conduct offensive and/or unacceptable and/or dangerous to others/and or themselves.Student Group Policy (When traveling with parents):Travel Dates: 12/22/2018 - 12/18/2020Hotel will accept families or friends that travel together as a group whose children attend the same school, sports team, or social organization(s). These groups are different because they are traveling with their parents and, therefore, will not be labeled as student groups.
These groups will be treated as regular groups and should adhere to the normal group policies if they sign a group contract. However, as an extra measure of precaution, these groups must still adhere to the "Student Group Policy" outlined below:-An adult or legal guardian over 25 years of age is required to stay in
each room.-Proof of age required. All guests will be required to provide their
valid passports upon check in.-Introducing or removing alcohol to or from the premises is not allowed
and punishable by law.-Tape recorders, radios and any sound devices may not be used in the
rooms, building or at the pool area. Guests may only use them withheadphones.-Guests not staying at the Hotel may have access to the property with
the purchase of a day pass at the established rate.-A credit card will be required upon check in as a guarantee in the
event of damages to the property.-Guests will be financially and legally responsible for all damages and
disruptions caused in the property.-The Hotel can and will suspend any or all of its services to guests
who, in Hotel's opinion, display or enact improper conduct offensiveand/or unacceptable and/or dangerous to the others and/or themselves.
|2018All categories except Bret Michaels Rock Star Suite:12/23/17-01/02/18, within 30 days, 100% penalty.01/03/18-03/27/18, within 5 days, 1-night penalty.03/28/18-03/31/18, within 14 days, 2-night penalty.04/01/18-06/27/18, within 5 days, 1-night penalty.06/28/18-08/18/18, within 14 days, 2-night penalty.08/19/18-12/21/18, within 5 days, 1-night penalty.Bret Michaels Rock Star Suite:12/23/17-01/02/18, within 30 days, 100% penalty.01/03/18-12/21/18, within 30 days, 3-night penalty.2019-2020:All categories except Bret Michaels Rock Star Suite:12/22/18-01/02/19, within 30 days, 100% penalty.01/03/19-04/16/19, within 5 days, 1-night penalty.04/17/19-04/20/19, within 14 days, 2-night penalty.04/21/19-06/28/19, within 5 days, 1-night penalty.06/29/19-08/18/19, within 14 days, 2-night penalty.08/19/19-12/20/19, within 5 days, 1-night penalty.12/21/19-01/04/20, within 30 days, 100% penalty.01/05/19-04/03/20, within 5 days, 1-night penalty.04/04/20-04/11/20, within 14 days, 2-night penalty.04/12/20-06/25/20, within 5 days, 1-night penalty.06/26/20-08/23/20, within 14 days, 2-night penalty.08/24/20-12/18/20, within 5 days, 1-night penalty.Bret Michaels Rock Star Suite:12/22/18-12/18/20, within 30 days, 3-night penalty.