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From Our Customers

"The honeymoon was absolutely amazing, the resort was breathtaking & the service was extraordinary! They took really good care of us & the GM even set us up in the Prime Minister suite which was so beautiful. I couldn't have asked for a better honeymoon. Thank you so much for everything you did for us. We really appreciate you!"

Chardon

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The Ritz Carlton San Juan

The Ritz Carlton San Juan

HOTEL INFORMATION

The Ritz-Carlton, San Juan
6961 Avenue GobernadoresCarolina, Puerto Rico 00979-7000

Distance from hotel to Luis Munoz Marin International Airport (SJU), 15 minutes.

Let one of the most elegant San Juan luxury resorts, The Ritz-Carlton, San Juan awaken your senses as you fall under the spell of its enchanting rhythms and flavors. The casual yet elegant luxury hotel envelops guests in a timeless Caribbean setting, perched on a two-mile stretch of a golden sandy beach. Puerto Rican fritters, mamposteao rice & mofongo introduce adventurous palates to the local cuisine. Rum flights find their way on to afternoon agendas. And the percussion-driven beats of bomba and plena enliven the atmosphere with Puerto Rico's beloved musical heritage. Enjoy a leisurely stroll down the Avenida Isla Verde as your senses also delight in crashing ocean waves, gentle sea breezes and the welcoming sights of our San Juan beachfront hotel and resort that offers:-416 well-appointed guest rooms; including 1 Ritz-Carlton Suite, 6 Executive Suites and 4 Garden View Suites -Five exceptional restaurants including BLT Steak and Il Mulino New York -30,000 square-feet of conference and banquet facilities, including an 11,840 square-foot ballroom -12,000 square-foot Caribbean spa with 11 treatment rooms, incorporating indigenous ingredients -Swimming pool overlooking the beach -A dazzling casino -A luxury resort location just 15 minutes away from the airport and the cosmopolitan culture and night life of Old San Juan

HOTEL AMENITIES

  • Activities Desk Babysitting Services ($)
  • Bars (4) Beach
  • Casino ($) Children's Program
  • Concierge Express Check-In/Out
  • Fitness Center Golf (nearby) ($)
  • Housekeeping (daily) Jacuzzi
  • Laundry Service (overnight) ($) Multilingual Staff
  • Parking (valet) Pool (freshwater)
  • Restaurants (4) Room Service (24-hour)
  • Safety Deposit Box Tennis
  • Turndown Service
  • Business Services
  • -Conference Concierge
  • -Technology Butler
  • -24-Hour Secretarial Services
  • -Fax
  • -Photocopies
  • -Telex
  • -Courier
  • Internet Access
  • -Complimentary wireless internet access
  • in public areas (at the pool and on the
  • beach)
  • Airport Shuttle
  • Airport shuttle service provided by hotel or local
  • transportation company (fee may be applicable).
  • Shops
  • -Duty-Free Shops
  • -Gift Shops
  • -Beauty Salon ($)
  • ($) Denotes a fee may be charged.
  • Please note: Some hotel amenities listed above
  • may have an additional fee associated with them.

MARKETS

Family Friendly.

ACCOMMODATION CATEGORIES AND DESCRIPTIONS

Arrival/Departure Time: Check-in-time: 4:00 pm Check-out-time: 11:00 amEarly check-in/check-out policy: If passengers want early check-in they should book the room for the night before in order to have this guaranteed. If passengers want a late check-out, they may do so day of departure and only if available. They may stay until 1:00pm, check-outs any longer than that would be assessed either a full day or half day hotel room rate.Children Policy: -The child age break is 12 and under (in all rooms

except for the Club Guestrooms)-The child age break is 11 and under (in the Club

Guestrooms)Maximum Occupancy: 2018:City View King Guestroom, One King BedCity View Double Guestroom, Two Double BedsCourtyard Pool View King Guestroom, One King BedCourtyard Pool View Double Guestroom, Two Double BedsOceanview King Guestroom, One King BedOceanview Double Guestroom, Two Double BedsOceanview King Guestroom with Balcony, One King BedOceanview Double Guestroom with Balcony, Two Double BedsOceanfront King Guestroom with Balcony, One King BedOceanfront Double Guestroom with Balcony, Two Double BedsClub City View King Guestroom, One King BedClub City View Double Guestroom, Two Double BedsPool View Junior Suite, 1 King BedPlease note:-The maximum number of persons allowed in King bedded

rooms is three (3) persons maximum, regardless of age.-The maximum number of persons allowed in the two

Doubled bedded rooms and Pool View Junior Suite is four (4) persons maximum, regardless of age.City View King Guestroom, (VWK) Overlooking theairport and neighborhood; contemporary, sophisticated decor; luxurious bathroom with marble tiles. Connecting rooms areavailable. (400 sq ft/38 sq m)Bedding: 1 king bed.

City View Double Guestroom, Two Double Beds, Overlooking the airport and neighborhood; contemporary, sophisticated decor; luxurious bathroom with marble tiles. Connecting rooms are available. (400 sq ft/38 sq m)Bedding: 2 double beds.

View: City.

Courtyard Pool View King Guestroom, One King Bed, Overlooking pool & gardens; contemporary, sophisticated dcor; luxurious bathroom with marble tiles. Connecting rooms are available.(Size 400 sq ft/38 sq m)Bedding: 1 king bed.

View: Garden or Pool.

Courtyard Pool View Double Guestroom, Two Double Beds, Overlooking pool & gardens; contemporary, sophisticated dcor; luxurious bathroom with marble tiles. Connecting rooms are available. (Size 400 sq ft/38 sq m)Bedding: 2 double beds.

View: Pool.

Oceanview King Guestroom, One King Bed, overlooking the Atlantic Ocean; contemporary sophisticated dcor; luxurious bathroom with marble tiles. Connecting rooms are available.(400 sq ft/38 sq m)Bedding: 1 king bed.

View: Ocean.

Oceanview Double Guestroom, Two Double Beds, overlooking the Atlantic Ocean; contemporary sophisticated dcor; luxurious bathroom with marble tiles. Connecting rooms are available.(400 sq ft/38 sq m)Bedding: 2 double beds.

View: Ocean.

Oceanview King Guestroom With Balcony, One King Bed, open air vistas of the Atlantic Ocean; personal balcony to enjoy stunning views; luxurious bathroom with marble tiles.

Connecting rooms are available. (Size 400 sq ft/38 sq m)Bedding: 1 king bed.

Oceanview Double Guestroom With Balcony, Two Double Beds, open air vistas of the Atlantic Ocean; personal balcony to enjoy stunning views; luxurious bathroom with marble tiles.

Connecting rooms are available. (Size 400 sq ft/38 sq m)Bedding: 2 double beds.

View: Ocean.

Oceanfront King Guestroom With Balcony, One King Bed, open air vistas of the Atlantic Ocean; personal oceanfront balcony; luxurious bathroom with marble tiles.

(400 sq ft/38 sq m)Bedding: 1 king bed.

View: Oceanfront.

Oceanfront Double Guestroom With Balcony, Two Double Beds, open air vistas of the Atlantic Ocean; personal oceanfront balcony; luxurious bathroom with marble tiles.

(400 sq ft/38 sq m)Bedding: 2 double beds.

View: Oceanfront.

Club City View King Guestroom, One King Bed, Spacious guestroom features contemporary decor with sophisticated furnishings, and overlooks the residential area of Isla Verde and the nearby airport (no oceanview). Luxurious bathroom with marble tiles.

Ritz-Carlton Club Lounge privileges. Connecting rooms are available. (400 sq ft/38 sq m)Bedding: 1 king bed.

View: City.

Club City View Double Guestroom, Two Double Beds, Spacious guestroom features contemporary decor with sophisticated furnishings, and overlooks the residential area of Isla Verde and the nearby airport (no oceanview). Luxurious bathroom with marble tiles.

Ritz-Carlton Club Lounge privileges. Connecting rooms are available. (400 sq ft/38 sq m)Bedding: 2 double beds.

View: City.

Pool View Junior Suite, 1 King Bed, overlooking pool and lush gardens, separate shower and bathtub, king bed, and contemporary sitting area. (600 sq ft/56 sq m)Bedding: 1 king bed.

View: Garden or Pool.

Special Requests:Requests for connecting, adjoining rooms or bed types cannot be guaranteed; however the hotel will make every effort to meet guests requests in these areas based on availability.

Priority for connecting or adjoining rooms will be given to families with children under 12 years of age. Requests for connecting or adjoining rooms, and bedding type must be confirmed in writing by the reservations department located on property.Requests Available:-Non-smoking accommodations only

-Bedding: one king bed or two double beds

-Adjoining or connecting guestrooms

-Special floor number

-ADA (handicapped guestrooms)

Additional Bedding Information:Rollaway Beds may be provided for an additional nightly charge in rooms with king beds only, with a maximum of one rollaway bed per room. Fire safety codes do not permit this service in rooms with 2 double beds.Cribs are complimentary and must be requested prior to arrival.The Ritz-Carlton Club Level:Never have hotel accommodations anticipated your needs quite so intuitively as the retreat that defines The Ritz-Carlton Club Level. A "hotel within a hotel," the Club Level combines privacy, comfort and exclusivity with the personalized service and attention to detail that are the hallmarks of The Ritz-Carlton, San Juan, making it the ideal place to conduct business, plan a family outing or simply unwind. The welcoming lounge offers complimentary food and beverage presentations, including continental breakfast, light lunch, hors d'oeuvres, cordials and sweets, which may be enjoyed on the exclusive balcony with spectacular views of the ocean.The Ritz-Carlton Club Level inclusions:-The Club Lounge is open from 7:00am-10:00pm daily

-Complimentary Wi-Fi is available in the Club Lounge

-Each Club guestroom receives complimentary pressing

of two pieces of clothing daily -Dedicated Concierge is available for your every need

-Computer station is available on the Club Level

-Coffee or tea is available with wake-up call

-Exclusive beachside area with private cabana

-Ritz Kids special rate for our youngest

Club Level guestsAll accommodations include: internet access (high speed, wireless),rollaway bed (on request): ($), safe, scale, honor bar, bathroom(marble), clock radio, hairdryer and television (remote controlled).TelephonesThree telephones with dual telephone lines and data port.CribsCribs are complimentary and must be requested prior to arrival.($) Denotes a fee may be charged.Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.

FOOD AND BEVERAGE OUTLETS

The Ocean Bar & Grill, Enjoy a beautiful view of the ocean whileexperiencing the pleasures of the hotel's most casual restaurant,located beachfront with direct access to the beach and pool.The Lobby Lounge, The magnificent crystal window overlooking thetropical gardens set this beautiful lounge apart. Offering an elegantambiance, The Lobby Lounge is ideal for light fare, cocktails, specialtycoffees and afternoon tea. The lounge also offers live entertainmentThursday-Sunday and an extensive wine menu.Blt Steak, Features superior ingredients and precise techniques,presented in a casual and comfortable setting. Three BLT restaurants inNew York have set a new standard in fine dining with their modern decor,sumptuous yet simply prepared cuisine, and polished service.Il Mulino New York, Will offer a diverse menu of vibrant Italianflavors inspired by the cuisine of Italy's Abruzzi region. Signature IlMulino New York dishes include Spaghettini Bolognese, Rack of Lamb, VealChop, and its legendary Langoustines. Il Mulino New York features animpressive wine list, and a professional wait staff skilled in theclassic European tradition of tableside cooking will enhance itsold-world atmosphere.Mares, Forged and inspired by the natural abundance of tropicallife, Mares is an upscale casual dining destination offering a range ofthe Atlantic and Caribbean's finest seafood and shellfish. The Chef'scuisine reflects his island experiences and appreciation for purity andsimplicity.The Sushi Bar, The Sushi Bar presents sushi in a cafe stylesetting, serving fresh fare with gourmet simplicity.

BONUS FEATURES

Bonus Features:-Complimentary use of the spa fitness center

-Complimentary morning newspaper

-Beach chairs, towels and umbrellas

-Complimentary high-speed and wireless

internet access in all guest rooms-Wireless internet connection in public

areas, at the pool and on the beach

MISCELLANEOUS INFORMATION

Resort Fee & Inclusions 2018:Travel Dates: 01/01/2018 - 12/15/2018The Resort Fee is subject to applicable state and local taxes and covers the following additional services.Resort Fee inclusions:-Complimentary use of the 24 hour fitness center

-Selection of daily fitness classes (based on

availability)-High-speed and wireless internet access in all

guest rooms-Wireless internet connection in public areas,

at the pool and on the beach-Limited services at the 24-hour business center

-Access to 800 # calls; local phone calls in

the San Juan Metropolitan Area-Beach chairs, towels and umbrellas

-Use of the tennis courts

-In-room coffee and tea

-In-room bottled water

-One complimentary 45-minute family photography

session with an option to purchase images and one free print per sessionResort Fee cost and inclusions are subject to change without prior notice.Transfer OptionsGuests have an option of booking at an additional cost three different transfer options:-A transfer offered by the tour operators transfer

company (the regular ground transfer).-Sedan Transfer: A transfer offered by hotel,

a private transfer for one to four passengers.-Private Limousine: A transfer offered by hotel,

a private transfer for up to 6 passengers.

CANCELLATION FEES

2018:01/01/18-12/15/18, within 3 days, a 3-night penalty.Please note:For all no-shows, reservations will be charged according to the cancellation policy listed above.