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From Our Customers

"The honeymoon was absolutely amazing, the resort was breathtaking & the service was extraordinary! They took really good care of us & the GM even set us up in the Prime Minister suite which was so beautiful. I couldn't have asked for a better honeymoon. Thank you so much for everything you did for us. We really appreciate you!"

Chardon

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Sandals Resorts

Beaches Resorts

Bluebay Grand Esmeralda

HOTEL INFORMATION

BlueBay Grand Esmeralda
Carretera Federal Chetumal-Pto Juarez KM 300 Col. Ejido NortePlaya del Carmen, Quintana Roo, Mexico 77712

Distance from hotel to town, 11 kms (7 miles).

Distance from hotel to Cancun International Airport (CUN), 35 kms (22 miles).

This luxurious family friendly resort just 40 minutes south of Cancun airport, consists of 979 elegant rooms and suites contemporarily decorated, overlooking the sea or the beautiful garden setting distributed in 8 buildings, with a total of 180 hectares including a private beach. The resort offers all the facilities to enjoy and relax

including a modern 2,500 square meter spa with its fully equipped gym.

To enjoy the cuisine during your stay, BlueBay Grand Esmeralda offers a wide variety of buffets and a la carte restaurants to delight in

creative dishes made with the great products.

BlueBay Grand Esmeralda offers an area of over 2000 square meters with 650 seats in a flexible space that can be divided into three different rooms with all facilities for congresses, incentives, conventions, award ceremonies, meetings, etc.The rich natural environment, the sandy beaches and top-level attention by their experts, BlueBay Grand Esmeralda offers a perfect setting for your dream wedding.

HOTEL AMENITIES

  • Accommodations for Physically Challenged Guests
  • Activities Desk Aerobics
  • Aerobics (water) Archery
  • Babysitting Services ($) Ballroom ($)
  • Banquet Room ($) Barber ($)
  • Bars Beach
  • Beauty Salon ($) Business Center ($)
  • Cabanas Children's Activities
  • Children's Playground Concierge
  • Conference Rooms ($) Currency Exchange
  • Dive Center Doctor (on call) ($)
  • Dry Cleaning Services ($) Elevators
  • Entertainment Exercise Classes
  • Facilities for Physically Challenged Guests
  • Fitness Center Front Desk (24-hour)
  • Gift Shop ($) Golf (nearby) ($)
  • Hospitality Desk Ice Machines
  • Internet Access (wireless) ($) Laundry Service ($)
  • Lounges Massage Services ($)
  • Medical Services ($) Multilingual Staff
  • Parking Ping Pong
  • Pool (children's) Pool (outdoor)
  • Poolside Beverage Service Poolside Grill
  • Poolside Meal Service Restaurants
  • Safe Deposit Box (front desk) Sauna ($)
  • Security (24-hour) Snack Bar
  • Spa ($) Suites
  • Tennis Court (daytime) Tour Desk
  • Tours & Excursions $ ($) Towels (beach/pool)
  • Travel Agency ($) Umbrellas (beach/pool)
  • Volleyball (beach) Watersports (motorized) ($)
  • Watersports (non-motorized) Wedding Coordinator
  • Wedding Site
  • ($) Denotes a fee may be charged.
  • Please note: Some hotel amenities listed above
  • may have an additional fee associated with them.

MARKETS

Romance, Spa, Wedding, Adventure (for active adults),Honeymoon, Beach, Dive, Eco-Tourism, Family Friendly and AllInclusive.

ACCOMMODATION CATEGORIES AND DESCRIPTIONS

Arrival/Departure Time: Check-in-time: 3:00 pm Check-out-time: 12:00 pmEarly check-in and late checkout on request, and subject to availability.Children Policy: -Children's age break is 12 years old.

Maximum Occupancy: 2018Gardenview - 3 adults or 2 adults and 2 children or 3 adults and 1 child.Ocean View - 3 adults or 2 adults and 2 children or 3 adults and 1 child.Emerald Jacuzzi Suite - 3 adults or 2 adults and 2 children or 3 adults and 1 child.Emerald Swim Up Suite - 3 adults or 2 adults and 2 children or 3 adults and 1 child.-Single supplement is only allowed in the Gardenview category.

2019Gardenview - 3 adults or 2 adults and 2 children or 3 adults and 1 child.Ocean View - 3 adults or 2 adults and 2 children or 3 adults and 1 child.Emerald Jacuzzi Suite - 3 adults or 2 adults and 2 children or 3 adults and 1 child.Emerald Swim Up Suite - 3 adults or 2 adults and 2 children or 3 adults and 1 child.-Single supplement is only allowed in the Gardenview category.

Garden View, (GDV) Spacious rooms, elegant and finely furnished. From the balcony or terrace you can enjoy marvelous views of the beautiful garden surroundings. Room size: 35 square meters.Bedding: 1 king bed or 2 double beds.

Ocean View, (OCV) Views of the ocean with a fully equipped bathroom with hair dryer, magnifying mirror, air conditioning, digital safe, minibar,flat screen cable TV, PPV Service (paid event), telephone, fan, coffee machine, iron kit, alarm clock. Each room has a balcony or terrace.Bedding: 1 king bed or 2 double beds.

Emerald Jacuzzi Suite, (EMZ) Dining and living room area, air conditioning, hairdryer, coffee maker, desk, 32" flat screen TV, telephone, minibar, safe deposit box, voice mail, wake up calls, radio, clock, magnifying mirror, outdoor Jacuzzi access on balcony. This category requires a 6 night minimum stay.Bedding: 1 king bed.

Emerald Swim Up Suite, (EWU) Dining and living room area, air conditioning, hairdryer, coffee maker, desk, 32" flat screen TV, telephone, minibar, safe deposit box, voice mail, wake up calls, radio, clock, magnifying mirror, swimming direct access. This category requires a 6 night minimum stay.Bedding: 1 king bed.

Emerald Inclusions: -Private and personalized concierge check-in

-Free WiFi (2 devices per room, restrictions may apply)

-Personalized welcome letter from the General Manager

-Electronic safety deposit box

-VIP treatment during entire stay

-Daily fresh beach towels in the room

-Daily stocked minibar

-24 hrs complimentary room service

-1 lobster dinner per stay (previous reservation required, subject to

availability) -2 complimentary access to the water circuit of the Spa (per person per

stay, not combinable) -1 plate of fruit at arrival

-25% discount on all Spa treatments only (no products and not combinable)

-Private bar including 1 bottle brandy, 1 bottle tequila reposado, 1

bottle of ginger, 2 bottles of rum, 1 bottle of whiskey.

-Unlimited access to the a la carte restaurants, subject to availability.

-Unlimited access to the Privilege Beach area (VIP area at the beach)

-Requires a 6 night minimum stay

All accommodations include: ceiling fan, shower (private), coffee/teamaker, sprinkler system, crib (on request), telephone, desk, television(remote controlled, cable), housekeeping, turndown service, internetaccess (wireless), voicemail, iron, wake-up calls, ironing board, maidservice, mini-bar, movies (in accommodation), non-smokingaccommodations, air conditioning, radio, alarm clock, room service(24-hour): ($), balcony, safe, blackout drapes and smoke detector.($) Denotes a fee may be charged.Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.

FOOD AND BEVERAGE OUTLETS

Lounge Bar, The best place before or after your dinner in any ofthe a la carte restaurants. Great atmosphere.Pools Bar, Close to you chilling out by the poolSports Bar, Open 24 hours, 7 days a week transmitting sportingevents and offering snacks and cocktails.Swings Bar, Open daily. Enjoy your drinks next to the beach.Festival, Buffet with international cuisine, daily open forbreakfast, lunch and dinner.Jaal-ha, Buffet with international cuisine, open daily forbreakfast and lunch.Don Isi(*), Mexican and traditional cuisine, open daily fordinner only.Dress Code: Casual Elegant.

(*) Denotes reservation is required.Il Cuore(*), Italian restaurant a la carte, open daily for dinneronly.Dress Code: Elegant.

(*) Denotes reservation is required.L'atelier(*), French cuisine, open daily for dinner only.Dress Code: Casual Elegant.

(*) Denotes reservation is required.Oriental(*), Open daily for dinner only.Dress Code: Casual Elegant.

(*) Denotes reservation is required.Sea Food(*), Open daily for dinner only.Dress Code: Casual Elegant.

(*) Denotes reservation is required.Steak House(*), Open daily for dinner only.Dress Code: Casual Elegant.

(*) Denotes reservation is required.Package inclusions are subject to change.

BONUS FEATURES

-Use of Tennis Courts

-Watersports (Non-Motorized)

-Welcome Drink

-Use of Fitness Center

-Daily activities

-Towels

-Chaise lounges

MISCELLANEOUS INFORMATION

Children's ProgramFor ages 4 to 12 years old offering different activities.-Spanish lessons and Mayan lessons

-Ping pong

-Basketball

-Mini soccer

-Mini chefs

-Face painting

-Pinatas

-Recycling paper

-Hidden treasure

-Fantasy parade

-Movies

-Game room

-Sculpting on the beach

-Video game console

Legal Wedding Ceremony RequirementsThese documents are required only when a legal wedding ceremony is chosen. For symbolic wedding ceremonies performed by a non denominational minister, these documents will not be requested.-Valid passport for the Bride & Groom

-Tourist cards (obtained on arrival)

-Blood test (must be taken locally, included in package)

-A medical report is required (will be issued at the resort)

Please note:-4 witnesses are required. They will need valid passports and tourist

cards.-Names on all documents must be identical.

-Minimum period of residency is 3 working days prior to the wedding

(excluding weekends, local bank holidays and day of arrival).

-The marriage certificate is issued in Spanish and a translation into

English will be required to amend passport into the new married name.

-The certificate given by BlueBay Hotels will be valid legally in

Mexico. If you want it to be legal worldwide you would have to pay an apostille.

-Legal/Civil weddings performed in Mexico are not legal in North America.

You must send the marriage certificate to the Apostille.Environmental LevyThe Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors. From 01/01/18 onwards, hotels will collect $20 Mexican pesos per room per day. The proceeds will be deposited in an environmental trust to fund local projects.

LOCAL ATTRACTIONS

Tourist Attractions Nearby: -Xcaret Aquatic Park: 20 kilometers(12 miles)

-Tulum Ruins: 45 kilometers(28 miles)

-Xplore Adventure Park: 20 kilometers(12 miles)

-Xel-Ha Aquatic Park: 30 kilometers(19 miles)

CANCELLATION FEES

201812/24/17-01/31/18, within 14 days, 2-night penalty.02/01/18-03/31/18, within 10 days, 2-night penalty.04/01/18-04/30/18, within 7 days, 2-night penalty.05/01/18-06/30/18, within 7 days, 1-night penalty.07/01/18-08/31/18, within 7 days, 2-night penalty.09/01/18-12/23/18, within 7 days, 1-night penalty.201912/24/18-01/01/19, within 21 days, 2-night penalty.01/02/19-04/27/19, within 14 days, 2-night penalty.04/28/19-07/04/19, within 7 days, 1-night penalty.07/05/19-08/17/19, within 7 days, 2-night penalty.08/18/19-10/31/19, within 3 days, 1-night penalty.11/01/19-12/23/19, within 7 days, 1-night penalty.