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From Our Customers

"The honeymoon was absolutely amazing, the resort was breathtaking & the service was extraordinary! They took really good care of us & the GM even set us up in the Prime Minister suite which was so beautiful. I couldn't have asked for a better honeymoon. Thank you so much for everything you did for us. We really appreciate you!"

Chardon

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Sandals Resorts

Beaches Resorts

Moon Palace Golf Resort & Spa

Visual Tour: Moon Palace

HOTEL INFORMATION

Moon Palace Cancun
Carretera Cancun-Chetumal Km. 36.5Riviera Maya77500 Cancun, Q.R., Mexico

Distance from hotel to town, 7 miles (11 kms).

Distance from hotel to Cancun International Airport (CUN), 5 miles (8 kms).

Located 5 miles south of the airport and nestled between the pristine 1,975-foot white-sand beach and 55 acres of tropical foliage, this all-inclusive property offers 2,314 air-conditioned rooms, most with ocean or partial ocean views, and features double whirlpool tub, 14 restaurants, 16 bars including 6 swim-up bars and 6 double whirlpool tubs, 7 pools, tennis, a full-service spa, a signature golf course on premises, miniature golf, a kid's club, discotheque, a daily activity program and theme nights. Stay at one, enjoy select Palace Resorts.

HOTEL AMENITIES

  • Activities Program Bar (lobby)
  • Bar (sports) Basketball Courts (2)
  • Beauty Salon ($) Bicycle Rentals ($)
  • Billiards Car Rental ($)
  • Children's Activities Children's Club
  • Concierge Disco
  • Dry Cleaning Services ($) Elevators
  • Entertainment (live) Fitness Center (2)
  • Game Room Ice Machines
  • Laundry Service ($) Massage
  • Miniature Golf Multilingual Staff
  • Nightclub Parking
  • Physician (on call) ($) Pool (children's)
  • Restaurants (14) Sauna
  • Scuba Demonstration Spa (full service) ($)
  • Steam Room Tennis Courts (lighted) (6)
  • Travel Agency ($) Volleyball
  • Wedding Services
  • Parking (valet)
  • The Sunrise, Nizuc & Grand sections of the resort offer
  • valet parking free of charge.
  • Miscellaneous Amenities: (6)
  • Whirlpool Tub
  • Pools
  • 2 Childrens/2 Outdoor. A kid's pool is available in the Sunrise section for
  • children ages 4-12. The kid's pool offers a variety of
  • slides and water activities.
  • Internet Access (wireless)
  • Wireless Internet service is offered in both public areas and
  • guestrooms at no cost for guests using their laptops. If a
  • guest needs to use the computer located in the lobby or
  • business centers, then they must pay the applicable fee. The
  • Golf suites at Moon Palace Cancun do not have access to
  • wireless internet service.
  • Miscellaneous Amenities
  • -Twenty six 32" LCD screens in the sports book area
  • -NOIR Nightclub for up to 300 guests with a VIP section
  • -Wired Teens Lounge
  • -Sky Bar (Sunrise Section)
  • -The FlowRider Double: The only one offered at a hotel in
  • Mexico and the only one in Cancun/Riviera Maya. The
  • FlowRider Double by Waveloch is a wave simulator that
  • creates two lanes of endless waves for hours of surfing.
  • Fun for all ages and levels of experience, participants
  • can either bodyboard or use the stand up flowboards. The
  • Flowrider is parrt of the All-Inclusive inclusions.
  • Dolphin Encounters: ($)
  • Dolphin Discovery at Moon Palace Cancun:
  • Please be advised: The dolphin habitat located at Moon
  • Palace Cancun is currently unavailable for guests until
  • further notice. This attraction is managed and operated by
  • the expert team at the Dolphin Discovery Group.
  • Palace Resorts will continue to offer these experiences at
  • neighboring dolphin habitats operated by Dolphin Discovery.
  • Clients can book this experience with their $1500.00 USD
  • resort credit. Roundtrip transfers will be provided as
  • follows:
  • -Dolphin Discovery will be providing roundtrip boat
  • transfers for guests who book the Ventura Park excursion,
  • inclusive of a dolphin experience.
  • -Dolphin Discovery will also be providing roundtrip bus
  • transportation for guests taking part in a dolphin only
  • experience at their dolphinarium in Maroma.
  • The attraction is managed by an expert team of trainers from
  • Dolphin Discovery, members of the International Marine
  • Animal Trainers Association, with facilities in Isla Mujeres,
  • Cozumel, Puerto Aventuras and throughout the Caribbean. This
  • awe-inclusive offering allows guests the unique opportunity
  • to safely swim and interact with eight friendly dolphins, in
  • a state-of-the-art, saltwater aquarium that is more than
  • 37,000 square feet in size. The attraction offers three
  • types of experiences for guests: Dolphin Encounter, Royal
  • Swim and Ultimate Dolphin Swim. The Dolphin Encounter is
  • ideal for families, with the opportunity to swim with the
  • dolphins and receive warm handshakes, hugs and kisses. The
  • Royal Swim is a dynamic program which includes the famous
  • foot push, where the dolphins swim underneath the guests and
  • gently push them to the surface by their feet. The
  • interactive program also features the dorsal tow, where two
  • dolphins offer a ride of a lifetime, pulling the guest with
  • their sturdy dorsal fins. The Ultimate Dolphin Swim offers
  • free time with the dolphins, a peek at the friendly mammals
  • through submarine views and a belly ride.
  • Marina
  • Marina with non motorized water sports
  • Moon Spa & Golf Club
  • Moon Spa & Golf Club is open 365 days a year from 6:30am
  • until dark. It has 3 courses of 9 holes: Jungle, Lake and
  • Dune. Tee time reservations may be made up to 30 days
  • in advance.
  • GOLF COURSE DATA
  • Number of Holes 3 courses of 9 holes
  • Par 36
  • Yardage Total of 10,798 yards
  • Slope ratings 133/128/124
  • Course ratings 75.3/72/70.4
  • Fairways Paspalum
  • Greens EE1 Paspalum
  • GOLF COURSE AMENITIES
  • Bag Storage Snack Bar
  • Pro Shop Practice Area
  • Club Rental Golf Carts
  • Club House with 2 Restaurants, Bars, Full Spa Services
  • in 30 treatment rooms
  • RESERVATIONS INFORMATION
  • Tee times may be reserved in advance at the Moon Spa & Golf
  • Club by either fax or email. Please send all requests to:
  • Golf Reservations
  • Fax: 011 (52 998) 881-6089
  • Email: teetimes@palaceresorts.com
  • ($) Denotes a fee may be charged.
  • Please note: Some hotel amenities listed above
  • may have an additional fee associated with them.

ACCOMMODATION CATEGORIES AND DESCRIPTIONS

Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pmEarly check-in and late checkout on request, and subject to availability.
Children Policy:
Children's age break is 17 years old. Maximum Occupancy:
2018Deluxe Resort View - 4 adults or 2 adults and 2 children and 1 infant.*Superior Deluxe Garden View - 4 adults or 2 adults and 2 children and 1 infant.*Junior Suite Golf Course - 2 adults. Superior Deluxe Ocean View - 4 adults or 2 adults and 2 children and 1 infant.*Superior Deluxe Ocean Front - 4 adults or 2 adults and 2 children and 1 infant.* Concierge Level - 2 adults. Wellness Suite - 4 adults or 2 adults and 2 children and 1 infant. *Ambassador Suite - 2 adults. Family Deluxe - 2 adults and 4 children or 3 adults and 3 children or 4 adults and 2 children.
-*Please contact the help desk to confirm infant over the maximum occupancy of 4 guests.
2019Deluxe Resort View - 4 adults or 2 adults and 2 children and 1 infant.*Superior Deluxe Garden View - 4 adults or 2 adults and 2 children and 1 infant.*Junior Suite Golf Course - 2 adults. Superior Deluxe Ocean View - 4 adults or 2 adults and 2 children and 1 infant.*Superior Deluxe Ocean Front - 2 adults.
Concierge Level - 2 adults. Wellness Suite - 4 adults or 2 adults and 2 children and 1 infant.*Ambassador Suite - 2 adults. Family Deluxe - 4 adults or 2 adults and 4 children or 3 adults and 3 children or 4 adults and 2 children.
Two Bedroom Presidential Suite - 4 adults or 2 adults and 4 children or 3 adults and 3 children or 4 adults and 2 children. Two Bedroom Suite Golf Course - - 4 adults or 2 adults and 4 children or 3 adults and 3 children or 4 adults and 2 children.
-*Please contact the help desk to confirm infant over the maximum occupancy of 4 guests.
Deluxe Resort View Room, (RVR) Double whirlpool tub; private bath with shower; balcony; welcome bottle of wine; seating area; liquor dispenser; daily refreshed mini bar contains sodas, bottled water, juices, domestic & imported beers; coffee maker; bath amenities; bathrobes & slippers; professional hairdryer and straightener; iron/ironing board; digital safe (laptop size); individually controlled air conditioning; direct dial telephone; smart TV; alarm clock/radio/ipod dock; 24 hour room service & turndown service; non smoking room; wireless internet. The views are limited and could be partially obstructed. Two rooms available for the physically challenged guests, upon request and not guaranteed.
Bedding: 1 king bed or 2 double beds. Superior Deluxe Garden View, (SD2) double whirlpool tub; private bath with shower; balcony; welcome bottle of wine; seating area; liquor dispenser; daily refreshed mini bar contains sodas, bottled water, juices, domestic & imported beers; coffee maker; bath amenities; bathrobes & slippers; professional hair dryer and straightener; iron/ironing board; digital safe (laptop size); individually controlled air conditioning; direct dial telephone; smart TV; alarm clock/radio/ipod dock; 24 hour room service & turndown service; non smoking room; wireless internet.
Bedding: 1 king bed or 2 double beds. View: Garden. Junior Suite Golf Course, (JH8) Double whirlpool tub; Private bath with shower; Screened terrace with chairs & table; Welcome bottle of wine; Seating area; Liquor dispenser; Daily refreshed minibar contains sodas, bottled water, juices, domestic & imported beers; Coffee maker; Bath amenities; Bathrobes & slippers; Professional hair dryer and straightener; Iron/ironing board; Digital safe (laptop size); Individually controlled air conditioning; Direct dial telephone; Smart TV; Alarm clock/radio/iPod dock; 24 hour room service & turndown service; Non smoking room; Wireless internet; DVD player; Ceiling fan. Golf cart included for personal use. Room located on the Golf Course.
Bedding: 1 king bed. View: Golf Course. Superior Deluxe Ocean View, (DSO) Double whirlpool tub; Private bath with shower; Balcony; Welcome bottle of wine; Liquor dispenser; Daily refreshed minibar contains sodas, bottled water, juices, domestic & imported beers; Coffee maker; Bath amenities; Bathrobes & slippers; Professional hair dryer and straightener; Iron/ironing board; Digital safe (laptop size); Individually controlled air conditioning; Direct dial telephone; Smart TV; Alarm clock/radio/iPod dock; 24 hour room service & turndown service; Non smoking room; Wireless internet.
Bedding: 1 king bed or 2 double beds. View: Ocean. TelevisionSmart TV with Youtube, vTuner and Weather Channel.
Superior Deluxe Oceanfront, (SDF) Double whirlpool tub; Private bath with shower; Balcony; Welcome bottle of wine; Liquor dispenser; Daily refreshed minibar contains sodas, bottled water, juices, domestic & imported beers; Coffee maker; Bath amenities; Bathrobes & slippers; Professional hair dryer and straightener; Iron/ironing board; Digital safe (laptop size); Individually controlled air conditioning; Direct dial telephone; Smart TV; Alarm clock/radio/iPod dock; 24 hour room service & turndown service; Non smoking room; Wireless internet.
Bedding: 1 king bed. View: Oceanfront. Concierge Level, Double whirlpool tub; Private bath with shower; Balcony; Welcome bottle of wine; Seating area; Liquor dispenser; Daily refreshed minibar contains premium, upgraded brands of liquor and sodas, bottled water, juices, domestic & imported beers; In room snacks include chips, chocolates, peanuts & crackers; Coffee maker with a selection of premium cafe; Luxury bath amenities; Bathrobes & slippers; Professional hair dryer and straightener; Iron/ironing board; Digital safe (laptop size); Individually controlled air conditioning; Direct dial telephone; Apple TV with special apps; Alarm clock/radio/iPod dock; 24 hour room service from select restaurants to create a "Special Menu"; Non smoking room; Wireless internet; Ocean view; DVD and CD player; Pillow menu; Aromatherapy menu; Nightly turndown service; Two 25 minute massages at the Beach/Spa/Treatment rooms (location varies); Private beach lounge chair area with waiter service; Exclusive beach bag (one per room, per stay); Private candlelight dinner at select locations (once per stay); Nightly petit fours; Exclusive Concierge phone service; Private check in (subject to availability). The Concierge Level room requires a 3 night minimum stay.
Number of accommodations: 76Bedding: 1 king bed. View: Ocean. Wellness Suite, (WNS) Double whirlpool tub; Private bath with shower; Private balcony with chairs & table; Welcome bottle of wine; Seating area; Liquor dispenser; Daily refreshed minibar contains premium, upgraded brands of liquor and with an assortment of bottled water, green tea, mineral water, energy drinks, coconut water, fruit juices and a selection of teas; Coffee maker with a selection of premium cafe; Luxury bath amenities; Bathrobes & slippers; Professional hair dryer and straightener; Iron/ironing board; Digital safe (laptop size); Individually controlled air conditioning; Direct dial telephone; Apple TV with special apps; Light up alarm clock; Radio/iPod dock; 24 hour room service with a menu catered to healthy meals, with a selection of low calorie, gluten free, organic products & high protein meals; Non smoking room; Wireless internet; DVD and CD player; Pillow menu; Aromatherapy menu; Nightly turndown service; Direct access from room terrace to private pool (pool access only for guests booking the Wellness Suite); Access to aqua spinning bikes; Exclusive beach bag (one per room, per stay);Personal trainer; Two in-room pool towels; Wellness Sports Kit which includes yoga mat, fitness jump rope & dumbbells; Daily ante meridiem service of fruit and juice placed on thebalcony; Bath salts for in-room hydrotherapy use with the double whirlpool tub & 100% natural soaps also provided.
Bedding: 1 king bed or 2 double beds. View: Pool/Garden. Ambassador Suite(*), (ARS) Double whirlpool tub; Private bath with shower; Balcony; Welcome bottle of wine; Seating area; Living room & dining room; Liquor dispenser contains premium, upgraded brands of liquor and daily refreshed minibar contains sodas, bottled water, juices, domestic & imported beers; In room snacks include chips, chocolates, peanuts & crackers; Coffee maker with a selection of premium cafe; Luxury bath amenities; Bathrobes & slippers; Professional hair dryer and straightener; Iron/ironing board; Bathroom scale; Garment Steamer; Digital safe (laptop size); Individually controlled air conditioning; Direct dial telephone; Smart TV; Alarm clock/radio/iPod dock; 24 hour room service & turndown service. Non smoking room; Wirelessinternet; DVD and CD player; Pillow menu; Aromatherapy menu; Double sink counter; Exclusive beach bag (one per room, per stay); Walk-in closet.
Bedding: 1 king bed. View: Ocean. 12/24/2018 - 12/23/2019Two Bedroom Presidential Suite, (Z2P) This chic, courtly, and comfy two bedroom suite is perfect for family and friends. Its elegantly laidback decor is ideal for lounging around, and sharing in unforgettable memories. Guests will surely enjoy the in-room double whirlpool tub, the sleek dining and bar area stocked with world-class wines and spirits and the lavish living room area replete with state-of-the-art technology and entertainment options. Outside this spacious private haven, guests will relish the majestic ocean view and sweet breeze from their private balcony.
Family Deluxe, 2 connecting Superior Deluxe Gardenview rooms. One room with a king bed and connecting room with 2 double beds. Double whirlpool tub; Private bath with shower; Balcony with chaise lounge chairs & table; Welcome bottle of wine; Seating area; Liquor dispenser contains premium, upgraded brands of liquor and daily refreshed minibar contains sodas, bottled water, juices, domestic & imported beers; Bathrobes & slippers; Professional hair dryer and straightener; Iron/ironing board; Digital safe (laptop size); Individually controlled air conditioning; Direct dial telephone; Smart TV; Alarm clock/radio/iPod dock; 24 hour room service & turndown service; Non smoking room; Wireless internet; Welcome amenities for families, video game console in the room; Selection of video games upon request; Selection of DVDs upon request; Fun in the Sun Bucket Kit; Special room service menu for kids; Minibar in the kids' room offers chocolate milkshakes, juice, soda, bottled water and kid friendly snacks; Kids bath amenities; Kid sized slippers and robes.
View: Garden. 12/24/2018 - 12/23/2019Two Bedroom Suite Golf Course View, (TSG) This is 2 Superior Deluxe rooms overlooking the golf course. One room with a king bed and the other room with 2 double beds with a seating and dining area. A golf cart is included for personal use. Features: Double whirlpool tub; Private bath with shower; Balcony with chaise lounge chairs & table; Welcome bottle of wine; Liquor dispenser; Daily refreshed minibar (contains sodas, bottled water, juices, domestic & imported beers); Coffee maker; CHI bath amenities; Bathrobes & slippers; Professional hair dryer and straightener; Iron/ironing board; Digital safe (laptop size); Individually controlled air conditioning; Direct dial telephone; Smart TV; Alarm clock/radio/iPod dock; 24 hour room service; Turndown service; Nonsmoking room; Wireless internet.
Concierge Level Inclusions:-Rooms with best views and locations-King beds guaranteed-Special room service menu (select restaurant menu)-Two 25 minute massages on the Beach or at the Spa (location varies)-Nightly turn down service guaranteed-Nightly petit fours-Expresso/American coffee machine-Luxury bath amenities -DVD player/CD player-iPod dock/radio/alarm clock-Pillow menu-Aromatherapy-Professional blow dryer-Exclusive concierge phone service-Upgraded brands of liquors in room dispenser-Private beach lounge chair area with waiter service-Exclusive beach bag-Private check in and out. Late check out and early check in (subject to availability)Concierge Level Inclusions are valid for the ConciergeLevel room category only.
(*) Denotes on request basis only, no allotment given.
All accommodations include: balcony or terrace, alarm clock, bathrobes,coffee maker, hairdryer, internet access (high speed), iron, ironingboard, liquor dispenser, purified water, room service (24-hour), safe(in accommodation), slippers, telephone (direct dial), television (flatscreen), air conditioning (individually controlled) and bathrobe.
WhirlpoolDouble Whirlpool TubMini-barIncludes bottled water, soda, juices and domestic beerTelephoneUnlimited long distance phone calls to Mexico, Continental US and Canada. Miscellaneous AmenitiesFlat ironMiscellaneous AmenitiesWine upon arrivalTurndown Serviceturndown service upon request (standard in suites)Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.

FOOD AND BEVERAGE OUTLETS

Lobby Bar Sunrise Section, Snacks, bar & live musicGeneral Opening Hours: 10:00am to 1:00amNoir Night Club, Disco and bar. Hours of Operation: Tuesday,Thursday, Friday and Saturday 10:30pm-3:00amPool Bar Columpios, . Hours of Operation: 9:00am-12:00amArrecifes, Located in the central lobby. Offers a breathtakingbreakfast every morning. You may eat healthily at their generous fruitand yogurt bar or opt for a savory custom omelet. Don't ignore theMexican snack section and the very fresh fruit juices. Hours ofOperation: Dinner buffet: 6:00pm-11:00pmCuisine: Brazilian.Wet clothing or uncovered swimwear not allowed. Long pants, collared shirts, and shoes required.Bugambilias, located in the central lobby. Hours of Operation:Breakfast buffet: 6:45am-11:00am Lunch International buffet: 12:30pm-5:00pm Dinner Mexican buffet: 6:00pm-11:00pmCuisine: International, Mexican.Dress Code: Casual.

Wet clothing or uncovered swimwear not allowed.El Caribeno, located adjacent to lobby. Hours of Operation:Breakfast buffet: 7:00am-11:30am Lunch buffet: 12:30pm-4:00pm Dinner ala carte: 6:00pm-11:00pmCuisine: Caribbean.Dress Code: Casual.

Wet clothing or uncovered swimwear not allowed.El Manglar, Located just off the lobby, this restaurant offersbuffet-style dining with attentive service. Be sure not to choose yourselections too quickly. There will be surprises at every meal and thefeatured menus change often, so wander around and take in the optionsfirst. Hours of Operation: Breakfast buffet International:6:30am-11:30am Lunch buffet International: 12:30pm- 4:00pm Dinnerbuffet: 6:00pm-11:00pmCuisine: International, Italian.Dress Code: Casual.

Wet clothing or uncovered swimwear not allowed.La Gondola, Located adjacent to the lobby. Hours of Operation:Breakfast buffet International: 7:00am-11:30am Dinner buffet:6:00pm-11:00pmCuisine: International, Italian.Dress Code: Casual.

Wet clothing or uncovered swimwear not allowed.La Trattoria(*), located near the Golf Villas. Hours ofOperation: Lunch buffet: 12:00pm- 4:30pm Dinner a la carte:6:00pm-11:00pmCuisine: Italian.Dress Code: Casual Elegant.

Pants, collared shirt with sleeves and closed shoes. Dress code applies to minors from 1.10m tall.(*) Denotes reservation is required.Los Caporales, located in the Central lobby. Hours of Operation:Dinner: 6:00pm-11:00pmCuisine: Mexican.Dress Code: Casual Elegant.

Wet clothing or uncovered swimwear not allowed. Long pants,collared shirts, and closed shoes required.Los Tacos, Located Poolside. Hours of Operation: Lunch a lacarte: 10:00am- 5:30pm Dinner a la carte: 6:00pm-11:00pmCuisine: Mexican.Dress Code: Casual Elegant.

Wet clothing or uncovered swimwear not allowed. Long pants, collared shirts, and shoes required.Momo(*), located adjacent to the lobby. Hours of Operation:Dinner a la carte : 6:00pm-11:00pmCuisine: Asian, Oriental.Dress Code: Casual.

(*) Denotes reservation is required.Palapa Barracuda, a poolside restaurant/bar. Hours of Operation:Breakfast buffet International: 8:00am-10:30am Lunch buffetInternational: 11:30am- 4:30pm Dinner a la carte: 6:30pm-10:30pmCuisine: Steaks.Dress Code: Casual.

* Wet clothing or uncovered swimwear not allowed.Palapa Delfines, Located at the poolside. Lunch at Palapa is mostconvenient to the pool area. The featured items are hamburgers andsandwiches and of course whatever kind of drink you might desire. Oneday they may bring around a custom Caribbean Cooler. Mixed from wine,Sprite and fruit juices, it just may be the most refreshing drink you'veever enjoyed. Hours of Operation: Lunch buffet: 11:30 am - 4:00 pmDinner buffet: 6:00 pm - 11:00 pmDress Code: Casual.

Wet clothing or uncovered swimwear not allowed.Palapa Fragata, a poolside restaurant/bar. Hours of Operation:Lunch buffet International: 12:00pm- 4:30pm Dinner buffet:6:30pm-10:30pmCuisine: International, Seafood.Palapa Pelicanos, Dining in the moonlight next to a picturesqueoverlooking the ocean redefines what relaxation can be. Enjoy primesteak or chicken seasoned to your preference. Linger here after youfinish your dinner your drinks will never run low and let the breezecaress your worries away. A poolside restaurant/bar. Hours of Operation:Lunch International buffet: 12:30pm- 4:00pm Dinner: Sushi a la carte:6:00pm-11:00pmCuisine: International, Sushi.Riviera Maya(*), Located in Golf Villas. Hours of Operation:Dinner a la carte: 6:00pm-11:00pmCuisine: Mexican.Dress Code: Casual Elegant.

Long pants, collared shirt with sleeves and shoes. Dress code applies to minors from 1.10m tall.(*) Denotes reservation is required.Beach Lounge, Bar service, sushi & snacksGeneral Opening Hours: 6:00pm to 12:00am

ADD-ON PACKAGE (HONEYMOON, VOW RENEWAL OR ANNIVERSARY 2018-2019)

HONEYMOON, VOW RENEWAL OR ANNIVERSARY PACKAGE 2018-2019Booking Dates: 05/08/2017 - 12/23/2018 04/24/2018 - 12/23/2019Travel Dates: 12/24/2017 - 12/23/2018 12/24/2018 - 12/23/2019Package Inclusions:-A complimentary bottle of sparkling wine

-Mini cake

-Honeymoon dinner at select restaurants

-Two t-shirts

-Breakfast in bed (upon request)

-Guaranteed turndown service

-Honeymooner's desk

-Late check out until 6:00pm (upon request and subject to availability).

Package Minimum Stay: 3 nightsPlease Note:-This package is complimentary.

Package inclusions are subject to change.

MISCELLANEOUS INFORMATION

Day Pass/Night Pass to access The Grand at Moon Palace Cancun-In order to provide the best experience for all guests, the

facilities available at The Grand at Moon Palace Cancun are now exclusively available to guests staying within The Grand.

-Guests who are staying at Moon Palace Cancun (Sunrise,

Nizuc and the Golf Villas) or any other Palace Resorts property can purchase day or night passes to access The Grand. Day Pass/Night Pass rates may be paid with the Resort Credit. This will ensure seamless customer service throughout.-Day Pass/Night Pass rates are provided to guests staying at

the Palace properties that wish to visit The Grand at Moon Palace Cancun.-Night pass rates will apply for those dining at The Grand.

-16% tax and fee will apply and may not be paid with Resort

Credit. These taxes and fees can be paid with cash, credit card or other authorized means.Guest Transportation-In an effort to streamline the guest transportation

experience between resorts and recreational destinations, the following routes are now in operation. Guests have to schedule the transfers.-Moon Palace Cancun to Sun Palace and Beach Palace

-Exchange privileges between all resorts are still

applicable to guests, should they choose to go visit another property.-This is not complimentary.

FlowRider-The FlowRider Double by Waveloch is a wave simulator

that creates two lanes of endless waves for hours of surfing. Fun for all ages and levels of experience, participants can either bodyboard or use the stand up flowboards.

CANCELLATION FEES

201812/24/17-01/03/18, within 14 days, 3-night penalty.01/04/18-12/23/18, within 3 days, 1-night penalty.No shows will incur a 100% penalty.201912/24/18-01/03/19, within 14 days, 3-night penalty.01/04/19-12/23/19, within 3 days, 1-night penalty.