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From Our Customers

"The honeymoon was absolutely amazing, the resort was breathtaking & the service was extraordinary! They took really good care of us & the GM even set us up in the Prime Minister suite which was so beautiful. I couldn't have asked for a better honeymoon. Thank you so much for everything you did for us. We really appreciate you!"

Chardon

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Sandals Resorts

Beaches Resorts

Iberostar Grand Hotel Paraiso

Visual Tour: Iberostar Grand Hotel Paraiso

HOTEL INFORMATION

Iberostar Grand Paraiso
Carretera Chetumal P. Juarez Km. 30977710 Playa del Carmen, Quintana Roo, Mexico

Distance from hotel to Playa Del Carmen, 20 minutes.

Distance from hotel to Cancun International Airport (CUN), 30 minutes.

Standing majestically on the shores of Riviera Maya, no expense was spared in creating this all-inclusive playground reserved exclusively for adults. Experience the ultimate in luxury at the Conde Nast award-winning Iberostar Grand Paraiso. Here, personalized butler service fulfills every whim. Dining is unforgettable. A world-class spa melts the world away. And each suite is, in a word, spectacular. Stunning architecture, endless spoils, worlds of flavors and international delicacies await those fortunate enough to find themselves here.

HOTEL AMENITIES

  • Accommodations for Physically Challenged Guests
  • Activities Desk Aerobic Classes
  • Aerobics (aqua) Air Conditioning (public areas)
  • Bar (swim-up) Barber Shop ($)
  • Bars Basketball Court
  • Beach (onsite) Beauty Salon ($)
  • Billiards Breakfast Room
  • Car Rental Desk ($) Casino
  • Concierge Conference Rooms ($)
  • Currency Exchange Disco
  • Dive Center ($) Doctor (on call) ($)
  • Elevators Entertainment
  • Exercise Classes Facilities for Physically Challenged Guests
  • Fitness Center Floors (3)
  • Front Desk (24-hour) Game Room
  • Gift Shop ($) Golf (18-hole, onsite)
  • Golf (onsite) ($) Health Club
  • Hospitality Desk Internet Access (wireless)
  • Jacuzzi (outdoor) Laundry Service ($)
  • Lounges Massage Services ($)
  • Medical Services ($) Meeting Room ($)
  • Multilingual Staff Parking
  • Parking (valet) ($) Ping Pong
  • Pool (heated) Pool (indoor)
  • Pool (outdoor) Poolside Beverage Service
  • Poolside Grill Poolside Meal Service
  • Restaurants (6) Room Service (24-hour)
  • Sauna Security (24-hour)
  • Shoe Shine Snack Bar
  • Spa Spa ($)
  • Suites (310) Sundries Shop
  • Taxi Stand ($) Tennis
  • Tennis Courts (day/night) Tennis Instructor ($)
  • Theater Tour Desk ($)
  • Tours & Excursions ($) Towels (beach/pool)
  • Travel Agency ($) Umbrellas (beach/pool)
  • Volleyball (beach) Watersports ($)
  • Wedding Coordinator ($) Wedding Site ($)
  • Miscellaneous Amenities: ($)
  • -Complimentary WiFi
  • -Exchange privileges with Iberostar Paraso Maya, Iberostar Paraiso
  • Lindo, Iberostar Paraso Beach and Iberostar Paraiso Del Mar
  • -Kids Club for children ages 4-12/Teen club
  • Iberostar Grand Collection includes the following:
  • -Adults only, all inclusive, 5-star luxury
  • -Spacious suites with top-of-the-line amenities
  • -Personalized butler service (included in every
  • room category)
  • -Gourmet dining and 24-hour gourmet room service
  • ($) Denotes a fee may be charged.
  • Please note: Some hotel amenities listed above
  • may have an additional fee associated with them.

MARKETS

Beach, Dive, Golf, Honeymoon, All Inclusive, Spa, Wedding,Adults Only and Romance.

ACCOMMODATION CATEGORIES AND DESCRIPTIONS

Arrival/Departure Time: Check-in-time: 3:00 pm Check-out-time: 12:00 pmEarly check-in and late checkout on request, and subject to availability.Children Policy: -No children allowed.

-Guests must be at least 18 years old to stay at this hotel.

Maximum Occupancy: 2018Suite - 2 adults.Superior Suite - 2 adults.

Pool View Suite - 2 adults.Oceanfront Suite - 2 adults.Superior Oceanfront Suite - 2 adults.

Superior Oceanfront Corner Suite - 2 adults.

Villa - 2 adults.

Presidential Suite - 2 adults2019Suite - 2 adults.Superior Suite - 2 adults.

Oceanfront Suite - 2 adults.Suite Star Prestige - 2 adults.Suite Oceanfront Superior - 2 adults.Suite, (STE) Suite with a private balcony with garden or jungle view, air conditioning, ceiling fan, customizable minibar (stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks), 24 hour gourmet room service, Concierge and butler service, flat screen TV, alarm clock, iPod/MP3 docking station, DVD and CD player, digital safe, coffee maker, iron and ironing board, hair dryer, fine European bed linens and luxurious amenities with pillow menu, aromatherapy, bathrobes, slippers and daily turndown service.

Marble bathrooms with double vanity sink, shower and separate whirlpool tub. There are 2 handicap suites available with king beds only. Total area is 646 square feet. Complimentary access to Spa Sensations wet area and complimentary WiFi.Bedding: 1 king bed or 2 double beds.

View: Garden or Jungle.

Superior Suite, (SUT) Spacious suite with a private balcony with garden or jungle view. Air conditioning, ceiling fan, customizable minibar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks. 24-hour gourmet room service.

Concierge and butler service. Flat screen television, alarm clock, docking station, DVD and CD player, digital safe, coffee maker, iron and ironing board and hair dryer. Fine European bed linens and luxurious amenities with pillow menu, bathrobes, slippers and nightly turndown service with aromatherapy. Marble bathrooms with double vanity sink, shower and separate whirlpool tub. Priority location in main building on upper floor, near restaurants.Bedding: 1 king bed or 2 double beds.

11/1/2017 - 10/31/2018Pool View Suite, (PVS) Suite with a private balcony with pool view, air conditioning, ceiling fan, customizable minibar (stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks), 24 hour gourmet room service, Concierge and butler service, flat screen TV, alarm clock, iPod/MP3 docking station, DVD and CD player, digital safe, coffee maker, iron and ironing board, hair dryer, fine European bed linens and luxurious amenities with pillow menu, aromatherapy, bathrobes, slippers and daily turndown service. Marble bathrooms with double vanity sink, shower and separate whirlpool tub.

Total area is 646 square feet. Located in Main Building with view of the quiet pool. Beach towels in room. Complimentary access to Spa Sensations wet area and complimentary WiFi.Bedding: 1 king bed.

View: Pool.

Oceanfront Suite, (ONS) Suite with a private balcony with ocean view, air conditioning, ceiling fan, customizable minibar (stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks), 24 hour gourmet room service, Concierge and butler service, flat screen TV, alarm clock, iPod/MP3 docking station, DVD and CD player, digital safe, coffee maker, iron and ironing board and hair dryer, fine European bed linens and luxurious amenities with pillow menu, aromatherapy, bathrobes, slippers and daily turndown service.

Marble bathrooms with double vanity sink, shower and separate whirlpool tub, hair straightening iron. Total area is 646 square feet. Beachfront location on ground level or first floor. Welcome amenity. Complimentary access to Spa Sensations wet area and complimentary WiFi.Bedding: 1 king bed or 2 double beds.

11/1/2017 - 10/31/2018Superior Oceanfront Suite, (541) Spacious suite with a private balcony with ocean view. Air conditioning, ceiling fan, customizable minibar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks. 24-hour gourmet room service.

Concierge and butler service. Flat screen television, alarm clock, docking station, DVD and CD player, digital safe, coffee maker, iron and ironing board and hair dryer. Fine European bed linens and luxurious amenities with pillow menu, bathrobes, slippers and nightly turndown service with aromatherapy. Marble bathrooms with double vanity sink, shower and separate whirlpool tub. Total area is 646 square feet.Bedding: 1 king bed or 2 double beds.

11/1/2017 - 10/31/2018Superior Oceanfront Corner Suite, (542) Spacious suite with a private oversized terrace with ocean view and whirlpool. Air conditiong, ceiling fan, customizable minibar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks, 24 hour gourmet room service, concierge and butler service, flat screen TV, alarm clock, docking station, DVD and CD player, digital safe, coffee maker, iron and ironing board, hair dryer, fine European bed linens and luxurious amenities with pillow menu, bathrobes, slippers and nightly turndown service with aromatherapy. Marble bathrooms with double vanity sink, shower and separate whirlpool tub. Total area is 710 square feet.Bedding: 1 king bed.

11/1/2018 - 10/31/2019Suite Star Prestige, Marble bathroom with double vanity sink, shower and separate whirlpool tub, 24 hour gourmet room service, Concierge and butler service, minibar (stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks),flat screen TV, alarm clock, docking station, DVD and CD player, digital safe, coffee maker, iron, ironing board, hair dryer, bathrobes, slippers and nightly turndown service with aromatherapy, fine European bed linens and luxurious amenities with pillow menu, air conditioning, ceiling fan,646 square feet. Complimentary access to Spa Sensations wet area.Complimentary round of golf per person, for stays of 3 or more nights.Star Prestige amenities and access to the exclusive areas.View: Garden or Jungle.

11/1/2018 - 10/31/2019Suite Oceanfront Superior, Marble bathroom with double vanity sink, shower and separate whirlpool tub, 24 hour gourmet room service, Concierge and butler service, minibar (stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks), flat screen TV, alarm clock, docking station, DVD and CD player, digital safe, coffee maker, iron, ironing board, hair dryer, bathrobes, slippers and nightly turndown service with aromatherapy, fine European bed linens and luxurious amenities with pillow menu, air conditioning, ceiling fan, 646 square feet. Priority ocean front location on top floor close to the beach and main pool. Complimentary access to Spa Sensations wet area. Complimentary round of golf per person, for stays of 3 or more nights. Grand Star service.11/1/2017 - 10/31/2018Villa, (VIL) Spacious bungalow villa with a large living room area with a garden view. Private swimming pool and outdoor garden area. Air conditioning, ceiling fan, customizable minibar (stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks), 24 hour gourmet room service, Concierge and butler service, flat screen TV, alarm clock, docking station, DVD and CD player, digital safe, coffee maker, iron and ironing board and hair dryer, fine European bed linens and luxurious amenities with pillow menu, bathrobes, slippers and nightly turndown service with aromatherapy. Marble bathrooms with double vanity sink, shower and separate whirlpool tub. Total area is 2090 square feet including the garden.Bedding: 1 king bed.

11/1/2017 - 10/31/2018Presidential Suite(*), (PST) Suite with oversized bedroom with a walk in closet, a large living room, a separate dining room and kitchenette.

Private wrap-around terrace with ocean view, whirlpool and sun loungers.

Individually controlled air conditioning, ceiling fan, customizable minibar (stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks), 24 hour gourmet room service, Concierge and butler service, flat screen TV, alarm clock, iPod/MP3 docking station, DVD and CD player, digital safe, coffee maker, iron and ironing board, hair dryer and hair straightening iron, fine European bed linens and luxurious amenities with pillow menu, aromatherapy, bathrobes, slippers and daily turndown service. Marble bathrooms with double vanity sink, shower and separate whirlpool tub.

Additional half bathroom. Connecting room with 2 double beds available at additional charge. Total area is 2580 square feet. Welcome amenity.

Beach towels in room. Grand Star Service. Flowers in suite. Espresso machine. Home theater system with Smart HDTV. Gaming console. One romantic dinner. One romantic turndown service. One 50 minute massage per person per stay. Unlimited golf. Complimentary access to Spa Sensations wet area and complimentary WiFi.Bedding: 1 king bed.

View: Oceanfront.

Star Prestige Inclusions:Room Amenities:-Welcome champagne bottle with fruit platter

-Aromatherapy for a spa like experience

-Exclusive bath and body products

-Home theater system

-Smart TV entertainment center

-Nespresso coffee machine

-Premium wine and liquour (750 ml) bottles: whiskey, gin, rum, vodka

-Superior snack package with assorted cookies, nuts and chips

Superior Services:-Private check in & check out at Member's lounge

-Concierge service

-Priority reservations for specialty restaurants

-Premium wine list at specialty restaurants

-Grand Star Service available on request, packing & unpacking

-Superior spirits, branded coffee & juice bar

-Special social events

Superior Services at Beach Club:-Private beach area with Balinese day beds and sun chairs

-Premium music system

-Selected play list

-Food happenings

-Upgraded towels

-Butler services

Events & Activities:-Exclusive house Mixology recipes and featured cocktails

-Wine tasting and food pairing experiences

-Intimate living room equipped with a giant flat screen TV

Sports:-One golf round per adult for 3 night stay and two golf rounds per

adult for 4 nights or more.

-If golf round is not available them guests will receive one 50

minute Swedish massage for 3 night stay, per adult and two 50 minute Swedish massages for 4 nights or more.Grand Star Service:-Personalized in-suite check-in with cold towel and chilled champagne

-Luggage unpacking and packing

-Nightly pressing service

-Internal resort complex transportation

-Personalized in-suite check-out

(*) Denotes on request basis only, no allotment given.All accommodations include: Jacuzzi, vanity (double), amenity kit,balcony or terrace, bathrobes, bathroom (marble), bed linens (European),clock radio (am/fm w/ CD player), iPod docking station, room service(24-hour), safe deposit box, slippers, telephone, television (cable),turndown service, DVD player and air conditioning.Butler Service-The hotel features a unique Concierge and Butler service, offering

personalized assistance for dining reservations, pillow menu selections, in room and cocktail preferences and many other caterings.Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.

FOOD AND BEVERAGE OUTLETS

Coliseo, Theater bar.General Opening Hours: 6:00pm-1:00amEl Mirador, Lobby bar.General Opening Hours: 8:00am-1:00amRhapsody, Music bar.General Opening Hours: 7:00pm-2:00amSirenita, Swim up bar.General Opening Hours: 9:00am-6:00pmSpa, Health Bar. Enjoy a range of beverage options that areperfect for a luxury spa experience.Esplendido, Smoking room.General Opening Hours: 6:00pm-1:00amBella Vista, Buffet, no bathing suits.Lunch Hours: 12:00pm to 5:00pmDress Code: Casual.

Haiku(*)Cuisine: Japanese.Dinner Hours: 6:30pm-10:00pm Dinner Days of Opening: Daily(*) Denotes reservation is required.L'atelier(*), Gourmet restaurant.Dinner Hours: 6:30pm-10:00pm Dinner Days of Opening: Daily(*) Denotes reservation is required.La Brisa, Buffet, no bathing suits.Breakfast Hours: 7:00am-11:30amDress Code: Casual.

Toni's(*)Cuisine: Seafood, Steaks.Dinner Hours: 6:30pm-10:00pmDinner Days of Opening: Daily(*) Denotes reservation is required.Venezia(*), Enjoy a la carte pasta and rice dishes, pizzas andtraditional starters that feature the flavors of this belovedMediterranean country. The dress code is resort evening attire. Menshould wear long pants with long or short sleeved shirts.Cuisine: Italian.(*) Denotes reservation is required.Please Note:-Dress code for men in specialty restaurants: Long trousers, sleeved

shirts and closed toed shoes.-Guests can dine every night at an a la carte restaurant, but they still

need to make reservations in advance as their availability depends on the hotel's occupancy.-Most restaurants are non-smoking.

-At certain restaurants there is a minimum age.

ADD-ON PACKAGE (HONEYMOOON PACKAGE 2018)

HONEYMOOON PACKAGE 2018Booking Dates: 06/19/2017 - 10/31/2018Travel Dates: 11/01/2017 - 10/31/2018Package Inclusions:-Bottle of champagne

-Fruit basket

-Special turndown service

-Iberostar Gift

Please Note:-Marriage certificate copy will be required at arrival at the hotel's

reception desk.

ADD-ON PACKAGE (HONEYMOOON PACKAGE 2019)

HONEYMOOON PACKAGE 2019Booking Dates: 06/20/2018 - 10/31/2019Travel Dates: 11/01/2018 - 10/31/2019Package Inclusions:-Bottle of champagne

-Fruit basket

-Special Iberostar gift

Please Note:-Marriage certificate copy will be required at arrival at the hotel's

reception desk.Package inclusions are subject to change.

BONUS FEATURES

-Bottled water

-Chaise lounges

-Daily activities

-Daily newspaper

-Welcome Drink

-Use of Fitness Center

-Use of Tennis Courts

-Watersports (Non-Motorized)

-Towels

MISCELLANEOUS INFORMATION

Environmental LevyThe Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors. From 01/01/18 onwards, hotels will collect $20 Mexican pesos per room per day. The proceeds will be deposited in an environmental trust to fund local projects.Iberostar Exchange Privileges:-Clients from Iberostar Paraiso del Mar and Iberostar Paraiso Beach can

spend the day (9:00am to 6:00pm) at Iberostar Tucan and Iberostar Quetzal or Iberostar Cozumel without paying for a day pass (transportation not included).

-The same above privileges are given for clients from either Iberostar

Tucan, Iberostar Quetzal or Iberostar Cozumel-Clients from Iberostar Paraiso Lindo have full access to facilities &

restaurants (if availability allows it) at Iberostar Paraiso del Mar and Iberostar Paraiso Beach and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).-Clients of Iberostar Paraiso Maya have full access to facilities &

restaurants (if availability allows it) of Iberostar Paraiso del Mar and Iberostar Paraiso Beach as well as Paraiso Lindo and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).-Clients of Iberostar Grand Hotel Paraiso have full access to facilities

& restaurants (if availability allows it) to the whole Paraiso Complex and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).General Information-This IBEROSTAR Resort is a part of the "Grand Collection"

Spring Break Policy:Travel Dates: 01/01/2018 - 10/31/2019IBEROSTAR Hotels and Resorts is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:-The minimum age requirement for check in is 18 years of age.

-One parent or chaperone at least 25 years of age will be required per

room for check in.-In the event that any guests engage in inappropriate behavior

disrespecting hotel staff and/or other guests or cause physical damages to the facilities, the hotel management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.Spring Break Groups Policy: Travel Dates: 01/01/2018 - 10/31/2019-In order to maintain a family oriented environment, IBEROSTAR Hotels

and Resorts will be implementing a policy directed at student/youth groups.-Students/youths are considered by the hotel as any person between 16

and 23 years of age.

-In addition to the Spring Break Policy instituted for all bookings

traveling in the months of March and April, groups shall adhere to the following conditions:-Any student/youth group must be pre-approved and will be reviewed on a

case by case basis.-Upon check in, each group will be required to leave a refundable cash

deposit of $200.00 USD per room for any charges or damages that might be incurred during the stay.-In the event that any members from the group engage in inappropriate

behavior disrespecting hotel staff and/or other guests or cause physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.

LOCAL ATTRACTIONS

Tourist Attractions Nearby: -Xel Ha

-Tulum

-Xcaret

CANCELLATION FEES

201811/01/17-10/31/18, within 3 days, 1-night penalty.201911/01/18-10/31/19, within 3 days, 1-night penalty.