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From Our Customers

"The honeymoon was absolutely amazing, the resort was breathtaking & the service was extraordinary! They took really good care of us & the GM even set us up in the Prime Minister suite which was so beautiful. I couldn't have asked for a better honeymoon. Thank you so much for everything you did for us. We really appreciate you!"

Chardon

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Sandals Resorts

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Riu Palace Mexico Hotel

HOTEL INFORMATION

Riu Palace Mexico
Av. Xaman-Ha Mz. 3 Lote 4, Condominio Playacar77710 Playa del Carmen, Quintana Roo, Mexico

Distance from hotel to town, 1.8 miles (3 kms).

Distance from hotel to Cancun International Airport (CUN), 35 miles (56 kms).

Riu Palace Mexico is located in the exclusive Playacar resort area, overlooking the turquoise waters of the Mexican Caribbean, just 5 minutes from Playa del Carmen. Its impressive architecture encompasses 434 deluxe guestrooms featuring unique amenities, such as RIU's renowned minibar and liquor dispenser. The hotel offers an exquisite selection of a la carte restaurants and spectacular buffets, complemented by room service and 24-hour All Inclusive (snacks and beverages). The exchange privileges program allows access to all other sister properties in the RIU Resort complex. Riu Palace is the ideal choice for a superbly luxurious and relaxing holiday!

HOTEL AMENITIES

  • Accommodations for Physically Challenged Guests
  • Aerobic Classes Aerobics (water)
  • Babysitting Services ($) Bar (swim-up)
  • Bars/Lounges (5) Beach
  • Beauty Salon ($) Bicycle Rentals
  • Boat Rentals ($) Breakfast Room
  • Car Rental Desk Catamarans
  • Children's Activities Children's Club
  • Children's Playground Church
  • Conference Rooms Currency Exchange
  • Dive Center ($) Doctor (on call) ($)
  • Entertainment (daily) Entertainment (nightly)
  • Exercise Classes Facilities for Physically Challenged Guests
  • Fitness Center Floors (3)
  • Gift Shop Golf (nearby) ($)
  • Gym Ice Machines
  • Jacuzzis (2) Juice Bar ($)
  • Kayaks Laundry Service ($)
  • Massage Services ($) Medical Services ($)
  • Multilingual Staff Newsstand ($)
  • Parking Facility Photo Studio/Lab (nearby) ($)
  • Ping Pong Pool (children's)
  • Poolside Beverage Service Poolside Grill
  • Poolside Meal Service Restaurants (6)
  • Room Service (24-hour) Rooms (434)
  • Safe Deposit Boxes (in room) Sauna
  • Snack Bar Snorkeling (equipment)
  • Spa ($) Steam Bath
  • Sundries Shop Taxi Stand ($)
  • Tennis Courts (lighted) Umbrellas (beach/pool)
  • Volleyball (beach) Watersports (motorized) ($)
  • Wedding Coordinator ($) Wedding Site ($)
  • Windsurfing
  • Disco (nearby)
  • At Riu Tequila.
  • Pools
  • -4 swimming pools with sun terraces, one with adjoining
  • swim-up bar
  • Sun Beds
  • -Complimentary sun loungers, towels and parasols by pool
  • area
  • -Complimentary sun loungers on beach
  • Internet Access (wireless)
  • -Free WiFi throughout the hotel including guest rooms
  • Activities
  • -Use of the gym, Jacuzzi and steam bath is restricted to
  • guests over 18 years old.
  • -Sports shoes are compulsory when using the gym.
  • Scuba Diving (lessons)
  • -One introductory scuba diving lesson in pool
  • Atm
  • -ATM available in the hotel to withdraw Mexican Pesos. No US
  • Dollar exchange at the hotel.
  • ($) Denotes a fee may be charged.
  • Please note: Some hotel amenities listed above
  • may have an additional fee associated with them.

ACCOMMODATION CATEGORIES AND DESCRIPTIONS

Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pmEarly check-in and late checkout on request, and subject to availability.
Children Policy:
Children's age break is 12 years old.
Maximum Occupancy:
2018Junior Suite - 3 adults or 2 adults and 2 children, or 3 adults and 1 child.
Junior Suite Handicapped - 3 adults or 2 adults and 2 children, or 3 adults and 1 child.
Junior Suite Superior - 3 adults or 2 adults and 2 children, or 3 adults and 1 child.
Suite - 3 adults or 2 adults and 1 child.
Suite Jacuzzi - 3 adults or 2 adults and 1 child.
2019Junior Suite - 3 adults or 2 adults and 2 children, or 3 adults and 1 child.
Junior Suite Handicapped - 3 adults or 2 adults and 2 children, or 3 adults and 1 child.
Junior Suite Superior - 3 adults or 2 adults and 2 children, or 3 adults and 1 child.
Suite - 3 adults or 2 adults and 1 child.
Suite Jacuzzi - 3 adults or 2 adults and 1 child.
Junior Suite, (JRS) Air conditioning, ceiling fan, split-level living room area with sofa or sofabed, direct dial phone, regularly replenished minibar and liquor dispenser, coffee maker, satellite flat screen TV, electronic in room safe (laptop size 15"), iron and ironing board. Bathroom equipped with hydromassage bathtub and separate shower (RainShower), by door separate toilet, double sink, vanity mirror, hairdryer and amenities kit. Free wifi service available in room. Balcony or terrace.
Number of accommodations: 20Bedding: 1 king bed or 2 double beds. Junior Suite Handicapped, Handicapped rooms are wheelchair accessible and equipped with roll-in shower and handrails.
Junior Suite Superior, Air conditioning, ceiling fan, split level living room area with sofa or sofabed, direct dial phone, regularly replenished minibar and liquor dispenser, coffee maker, satellite flat screen TV, electronic in room safe (laptop size 15"), iron and ironing board. Bathroom equipped with hydromassage bathtub and separate shower (RainShower), by door separate toilet, double sink, vanity mirror, hairdryer and amenities kit. Free wifi service available in room. Balcony or terrace with courtyard view.
Number of accommodations: 15Bedding: 1 king bed or 2 double beds. View: Courtyard. Suite, (STE) Air conditioning, ceiling fan, bigger living room area with sofa, direct dial phone, daily replenished minibar and liquor dispenser, coffee maker, satellite flat screen TV, electronic in room safe (laptop size 15"), iron and ironing board. Bathroom equipped with hydromassage bathtub and separate shower (Rain Shower), by door separate toilet, double sink, vanity mirror, hairdryer and amenities kit. Free wifi service available in room. Balcony or terrace.
Number of accommodations: 2Bedding: 1 king bed. Suite Jacuzzi, Air conditioning, ceiling fan, bigger living room area with sofa, direct dial phone, daily replenished minibar and liquor dispenser, coffee maker, satelite flat screen TV, electronic in room safe (laptop size 15"), iron and ironing board. Bathroom equipped with hydromassage bathtub and separate shower (Rain Shower), by door separate toilet, double sink, vanity mirror, hairdryer and amenities kit. Free wifi service available in room. Balcony or terrace with private whirlpool.
Number of accommodations: 1Bedding: 1 king bed. Accommodation amenities include: bathrobe and living room.
All accommodations include: bidet, sprinkler system, ceiling fan,television (satellite), crib (on request), turndown service, hairdryer,iron, ironing board, liquor dispenser, maid service, mini-bar (fullystocked), mirror (vanity), radio, rollaway bed (on request), airconditioning, room service (24-hour), alarm clock, safe deposit box,balcony, smoke detector, bathtub and telephone (direct dial).
Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.

FOOD AND BEVERAGE OUTLETS

Bar Cubano, Lobby Bar.El Palmeral, swim up and poolside bar.Lounge 24, Bar, open 24 hoursCapuchino, patisserie & ice cream parlor.Los Mariachis, lounge bar with terrace.Don Julian Restaurant, Buffet and live cooking stations. Specialevenings with a themed buffet three times a week.Krystal, Fusion cuisine restaurant, a la carte, open for dinner.La Bodega, Mexican restaurant with service at the table, fordinner.La Dolce Vita, Italian restaurant.Miyagi, A la carte, open for dinner.Cuisine: Japanese.Steakhouse.Please Note:-Reservations are no longer required for specialty restaurants at Riu

Hotels. They will operate on a first come, first serve basis, within normal operating hours.Dress Code:-For dinner in the buffet restaurants and the a la carte restaurants

gentlemen may not wear sleeveless t-shirts.

-In the a la carte restaurants gentlemen must wear long trousers.

SPECIALTY PACKAGE (ALL INCLUSIVE PACKAGE 2017-2018)

ALL INCLUSIVE PACKAGE 2017-2018Booking Dates: 07/17/2017 - 12/23/2018Travel Dates: 07/17/2017 - 12/23/2018Package Inclusions:-Breakfast, lunch and dinner

-Snacks available 24 hours a day (after hours: Lounge 24)

-Local and international beverages available 24 hours

-Sports and activities: 2 floodlit hard surface tennis courts,

volleyball court, table tennis, gym, catamaran, kayaking, body boarding, windsurfing and snorkeling equipment-One introductory scuba diving lesson in the pool

-Daytime entertainment program for children age 4 to 12 at

RiuLand daily-Daytime entertainment program for adults daily, includes

fitness programs-Live music, shows or RIU evening program (daily)

-Complimentary access to Pacha discotheque at Riu Tequila

open 7 nights a week, drinks includedPackage inclusions are subject to change.

BONUS FEATURES

-Morning coffee

-Parking -Towels -Use of Fitness Center -Daily activities -Watersports (Non-Motorized) -Welcome Drink -Afternoon tea -Bottled water -Use of Tennis Courts -Exchange privileges with all RIU hotels in Playa del Carmen. -1 Gala dinner per weekHoneymoonersTravel Dates: 01/01/2018 - 12/23/2019-Honeymooners will receive a surprise gift in their room

upon arrival.-Marriage certificate required. Must be issued within the

past 90 days

MISCELLANEOUS INFORMATION

Minimum Age Requirements:-At least one person 21 years or older is required in

every room during the months of February through May.-During the remainder of the year, at least one person 18

years or older is required in every room.-The Hotel reserves the right of admission and may request

a guest present his/her passport or official ID as proof of age.

-Guests can and will be removed from the property, at their

own expense, if any disturbance or complaint from other guests or hotel staff arises.-Parties in rooms are not permitted.

-Unruly behavior by individuals or groups is not allowed

at any property at any time during the year.Spring Breaker Policy:Definition of Spring Breaker/Spring Breaker Group:-High School through College aged individuals who vacation

in traditional or FIT Groups to celebrate their Spring Break. In North America this can be any time from late February through mid-May.-Any group or individual arriving on RIU Hotels & Resorts

property with the characteristics as described in the above definition will not be admitted on property, with no refund.-Please be advised that Riu Hotels and Resorts will use any

and all means at their disposal to identify and cancel suspected Spring Breaker Groups. Partners should abstain from quoting Riu properties for FIT or traditional groups which they suspect may be youths traveling together for said purposes.-Spring Breakers (either groups or individuals) are not

allowed at any RIU property at any time during the year.-RIU Hotels & Resorts reserves the right to withhold

admission to any Spring Breaker arriving on property.

Environmental LevyThe Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean.

Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors. Effective for travel 10/11/17 to 12/31/17, the hotels will collect $10 Mexican pesos per room per day. From 01/01/18 onwards, hotels will collect $20 Mexican pesos per room per day. The proceeds will be deposited in an environmental trust to fund local projects.Accepted Credit Cards-Visa

-MasterCard

Exchange Privileges:-This hotel has exchange privileges with Riu Palace Riviera

Maya, Riu Yucatan, Riu Playacar and Riu Tequila.

CANCELLATION FEES

201812/24/17-04/30/18, within 3 days, 2-night penalty.05/01/18-12/23/18, within 3 days, 1-night penalty.No Shows:12/24/17-04/07/18, 2-night penalty.04/08/18-12/23/18, 1-night penalty.Please note:-Cancel penalties revised as of 07/26/17.

201912/24/18-04/30/19, within 3 days, 2-night penalty.05/01/19-12/23/19, within 3 days, 1-night penalty.