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From Our Customers

"The honeymoon was absolutely amazing, the resort was breathtaking & the service was extraordinary! They took really good care of us & the GM even set us up in the Prime Minister suite which was so beautiful. I couldn't have asked for a better honeymoon. Thank you so much for everything you did for us. We really appreciate you!"

Chardon

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Sandals Resorts

Beaches Resorts

Playacar Palace

Visual Tour: Playacar Palace

HOTEL INFORMATION

Playacar Palace
Bahia del Espiritu Santo S/N, Centro77710 Playa del Carmen, Quintana Roo, Mexico

Distance from hotel to downtown Cancun, 70 minutes.

Distance from hotel to Cancun International Airport (CUN), 45 minutes.

With one of the best locations in the Playacar development, just a few steps from the quaint town of Playa del Carmen.An ideal spot for people who love natural adventure and the peacefulness offered by the Caribbean. Playacar Palace offers excellent service and some of the best personal attention.

HOTEL AMENITIES

  • ATM Babysitting Services ($)
  • Bar (swim-up) Beach
  • Beauty Salon Bell Services ($)
  • Billiards Car Rental ($)
  • Concierge Currency Exchange
  • Dry Cleaning Fitness Center
  • Games (available) Gift Shop
  • Laundry Facilities (on site) ($) Laundry Service
  • Medical Services (24 hour) ($) Meeting Facilities
  • Multilingual Staff Pool (swimming)
  • Restaurants (3) Spa Services ($)
  • Tennis Travel Agency ($)
  • Wheelchairs (on request)
  • Children's Club
  • Ages 4-12
  • Internet Access (wireless)
  • Wireless Internet service is offered in both public areas and
  • guestrooms at no cost for guests using their laptops.
  • ($) Denotes a fee may be charged.
  • Please note: Some hotel amenities listed above
  • may have an additional fee associated with them.

ACCOMMODATION CATEGORIES AND DESCRIPTIONS

Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pmEarly check-in and late checkout on request, and subject to availability.
Children Policy:
Children's age break is 17 years old. Maximum Occupancy:
2018Deluxe Resort View* - 4 adults or 2 adults with 2 children.
Superior Deluxe Partial Ocean View* - 4 adults or 2 adults with 2 children. Superior Deluxe Ocean View* - 4 adults or 2 adults with 2 children. Concierge Level - 2 adults. Honeymoon Suite - 2 adults.
Sand Suite* - 4 adults or 2 adults with 2 children.
Governor Suite - 2 adults.
*A 5th body in the room will be allowed to stay in the same room with 4 guests if it is an infant (ages 0 to 3 years).
Please contact the help desk to confirm infant over the maximum occupancy of 4 guests.
2019Deluxe Resort View* - 4 adults or 2 adults with 2 children.
Superior Deluxe Partial Ocean View* - 4 adults or 2 adults with 2 children. Superior Deluxe Ocean View* - 4 adults or 2 adults with 2 children. Concierge Level - 2 adults. Honeymoon Suite - 2 adults.
Walk Out Suite* - 4 adults or 2 adults with 2 children.
Governor Suite - 2 adults.
Two Bedroom Presidential Suite - 6 adults or 4 adults with 2 children.n9*A 5th body in the room will be allowed to stay in the same room with 4 guests if it is an infant (ages 0 to 3 years).
Please contact the help desk to confirm infant over the maximum occupancy of 4 guests.
Deluxe Resort View Room, (RVR) Whirlpool tub; Private bath with shower; Balcony with two chairs and a table; Welcome bottle of wine; Seating area; Liquor dispenser contains premium, upgraded brands of liquor; Daily refreshed minibar contains sodas, bottled water, juices, domestic & imported beers; Coffee maker; Bath amenities; Bathrobes & slippers; Professional hair dryer and straightener; Iron/ironing board; Digital safe (laptop size); Individually controlled air conditioning; Direct dial telephone; Smart TV; Alarm clock/radio/iPod dock; 24 hour room service & turndown service; Non smoking room; Wireless internet; The views are limited and could be partially obstructed; This category is not open to groups.
Bedding: 1 king bed or 2 double beds. Superior Deluxe Partial Ocean View, (SXO) Double whirlpool tub; Private bath with shower; Some rooms have balconies with two chairs and a table and others have French Style balcony; Welcome bottle of wine; Seating area; Liquor dispenser contains premium, upgraded brands of liquor; Daily refreshed minibar contains sodas, bottled water, juices, domestic & imported beers; Coffee maker; Bath amenities; Bathrobes & slippers; Professional hair dryer and straightener; Iron/ironing board; Digital safe (laptop size); Individually controlled air conditioning; Direct dial telephone; Smart TV; Alarm clock/radio/iPod dock; 24 hour room service & turndown service; Non smoking room; Wireless internet. 2 rooms for the physically challenged (not guaranteed & subject to availability).
Bedding: 1 king bed or 2 double beds. Superior Deluxe Ocean View, (DSO) Double whirlpool tub; Private bath with shower; Some rooms have balconies and some rooms have terraces; Welcome bottle of wine; Seating area; Liquor dispenser contains premium, upgraded brands of liquor; Daily refreshed minibar contains sodas, bottled water, juices, domestic & imported beers; Coffee maker; Bath amenities; Bathrobes & slippers; Professional hair dryer and straightener; Iron/ironing board; Digital safe (laptop size); Individually controlled air conditioning; Direct dial telephone; Smart TV; Alarm clock/radio/iPod dock; 24 hour room service & turndown service; Non smoking room; Wireless internet.
Bedding: 1 king bed or 2 double beds. View: Ocean. Concierge, (CON) Double whirlpool tub; Private bath with shower; Balcony with two chairs and a table; Welcome bottle of wine; Seating area; Liquor dispenser contains premium, upgraded brands of liquor; Daily refreshed minibar contains sodas, bottled water, juices, domestic & imported beers; In room snacks include chips & peanuts; Coffee maker; Luxury bath amenities; Bathrobes & slippers; Professional hair dryer and straightener; Steam iron; Digital safe (laptop size); Individually controlled air conditioning; Direct dial telephone with exclusive Concierge phone service; Apple TV with special apps; Alarm clock/radio/iPod dock; 24 hour room service from select restaurants to create a "Special Menu"; Non smoking room; Wireless internet; DVD and CD player; Aromatherapy menu; Two 25 minute massages at the Beach/Spa/Treatment rooms (location varies per resort); Nightly petit fours; Nightly turndown service; Pillow menu; Private check-in & out/Late check-out & early check-in (subject to availability); Exclusive Beach Bag (one per room/per stay). The Concierge Level room requires a 3 night minimum stay.
Bedding: 1 king bed. Honeymoon Suite, (HST) Double whirlpool tub; Private bath with shower; Balcony with two chairs and a table and two sunbeds; Welcome bottle of wine; Seating area; Liquor dispenser contains premium, upgraded brands of liquor; Daily refreshed minibar contains sodas, bottled water, juices, domestic & imported beers; In room snacks include chips & peanuts; Coffee maker; Luxury bath amenities; Bathrobes & slippers; Bathroom scale; Professional hair dryer and straightener; Steam iron; Digital safe (laptop size); Individually controlled air conditioning; Direct dial telephone; Apple TV with special apps; Alarm clock/radio/iPod dock; 24 hour room service & turndown service; Non smoking room; Wireless internet. DVD and CD player.
Bedding: 1 king bed. View: Oceanfront. 12/24/2017 - 12/23/2018Sand Suite, (SAN) Double whirlpool tub; Private bath with shower; Direct access from your ocean front room to the beach; Welcome bottle of wine; Seating area; Liquor dispenser contains premium, upgraded brands of liquor; Daily refreshed minibar contains sodas, bottled water, juices, domestic & imported beers; In room snacks include chips & peanuts; Coffee maker; Luxury bath amenities; Bathrobes & slippers; Professional hair dryer and straightener; Steam iron; Digital safe (laptop size); Individually controlled air conditioning; Direct dial telephone; Apple TV with special apps; Alarm clock/radio/iPod dock; 24 hour room service from select restaurants to create a "Special Menu"; Non smoking room; Wireless internet; DVD and CD player; Aromatherapy menu; Pillow menu; Private check-in & out/Late check-out & early check-in (subject to availability); Exclusive Beach Bag (one per room/per stay); Nightly turndown service.
Bedding: 1 king bed or 2 double beds. View: Oceanfront. 12/24/2018 - 12/23/2019Walk Out Suite, Eliminate the walk from your room to the beach with the Walk Out Suite. Savor the balmy Caribbean breeze from the oceanfront bench outside your suite, or work on your tan whenever you want with access to the beach solarium. In addition to the standard amenities, guests staying in these rooms will also enjoy the following upgraded amenities: Apple TV with WiFi connection and special apps including iTunes, Netflix, and more (Apps on Apple TV may require guest subscription); Aromatherapy & pillow menu; Snacks; Exclusive beach bag;Early check-in & late check-out (upon request & subject to availability).
Governor Suite, (GVS) Double whirlpool tub; Private bath with shower; Balcony with two chairs and a table; Welcome bottle of wine; Living room; Liquor dispenser contains premium, upgraded brands of liquor; Daily refreshed minibar contains sodas, bottled water, juices, domestic & imported beers; In room snacks include chips & peanuts; Coffee maker; Luxury bath amenities; Bathroom scale; Professional hair dryer and straightener; Steam iron; Digital safe (laptop size); Individually controlled air conditioning; Direct dial telephone; Apple TV with special apps; Alarm clock/radio/iPod dock; 24 hour room service & turndown service; Non smoking room; Wireless internet.
Bedding: 1 king bed. View: Ocean. 12/24/2018 - 12/23/2019Two Bedroom Presidential Suite, (Z2P) Experience the utmost in luxury in this elegant Two Bedroom suite. Guests can take in glistening views of the Caribbean from the private terrace and enjoy a relaxing soak in the in-room double whirlpool tub. Order anything you desire from 24 hour room service, including special menu items from the restaurants' gourmet options. The sleek dining and bar area is fully stocked with premium topshelf liquor, domestic and imported beers, and an assortment of beverages. Customize your comfort by making personal selections from the pillow and aromatherapy menus.
Concierge Level Room Category Inclusions-Rooms with best views and locations-King beds guaranteed-Special room service menu (select restaurant menu)-Two 25 minute massages on the Beach/Spa (location varies per resort)-Nightly turn down service guaranteed-Nightly petit fours-Expresso/American coffee machine-Luxury bath amenities -DVD player/CD player-iPod dock/radio/alarm clock-Pillow menu-Aromatherapy-Professional blow dryer-Exclusive concierge phone service-Upgrade brand of liquors in room dispenser-Private beach lounge chair area with waiter service-Exclusive beach bag-Private check in and out. Late check out and early check in subject to availability.
All accommodations include: television (satellite), air conditioning,alarm clock, bath amenities, bathrobe, coffee maker, crib (on request),hairdryer, internet access (wireless), iron, ironing board, liquordispenser, mini-bar, purified water, rollaway bed (on request), safedeposit box, slippers and turndown service.
Miscellaneous AmenitiesFlat IronTelephoneUnlimited long distance phone calls to Mexico, Continental US and Canada.
Mini-barIncludes bottled water, soda, juices and domestic beerMiscellaneous AmenitiesWine upon arrivalSpecific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.

FOOD AND BEVERAGE OUTLETS

Cielo Bar, lobby bar.Luna Lounge, Lounge bar.Cafe Del Mar, Breakfast International Buffet, lunch Mexicanbuffet and dinner Mexican la carte & buffetCuisine: International, Mexican.Momonahana, For lovers of Asian cuisine, Mo-Mo-No-Ha-Na servesdinner in a central lobby location.Cuisine: Oriental.Dress Code: Casual.

Terrazza, open for dinner, a la carte.Cuisine: Italian.Aquabar, Pool snack bar.

ADD-ON PACKAGE (HONEYMOON, VOW RENEWAL OR ANNIVERSARY 2018-2019)

HONEYMOON, VOW RENEWAL OR ANNIVERSARY PACKAGE 2018-2019Booking Dates: 05/08/2017 - 12/23/2018 04/25/2018 - 12/23/2019Travel Dates: 12/24/2017 - 12/23/2018 12/24/2018 - 12/23/2019Package Inclusions:-A complimentary bottle of sparkling wine

-Mini cake

-Honeymoon dinner at select restaurants

-Two t-shirts

-Breakfast in bed (upon request)

-Guaranteed turndown service

-Honeymooner's desk

-Late check out until 6:00pm (Upon request and subject to

availability).Package Minimum Stay: 3 nightsPackage inclusions are subject to change.

MISCELLANEOUS INFORMATION

Playacar Spa & Golf ClubPlayacar Spa & Golf Club is open 365 days a year from 6am until dark. Tee time reservations should be made 30 day in advance.GOLF COURSE DATANumber of holes 18Par 72Yardage 7144/6639/6239/5697Slope ratings 148/136/134Course ratings 76.1/73.4/72.8Fairways 419 Bermuda Greens Tiff Dwarf BermudaGOLF COURSE AMENITIESClub House Pro ShopSnack Bar Bag StoragePractice Area Club RentalGolf CartsRESERVATIONS INFORMATIONTee times may be reserved 30 days in advance at the Playacar Spa & Golf Club by either fax or e-mail. Please send all requests to :Golf ReservationsFax: 011 (52 998) 881-6086E-mail: teetimes@palaceresorts.comGuests will be required to arrange round trip transportation to the golf course and pick up theirGolf vouchers at least 1 day prior to their tee-timereservation at the Chaza Travel hospitality desk,located in the lobby. Guests will not be allowed toplay without a Golf Voucher.Tee-times must be cancelled at least 48 hours inadvance to avoid a $20.00 USD no-show fee. Fee willbe charged as an incidental charge to the guest'shotel bill.Environmental LevyThe Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors. From 01/01/18 onwards, hotels will collect $20 Mexican pesos per room per day. The proceeds will be deposited in an environmental trust to fund local projects.

CANCELLATION FEES

201812/24/17-01/03/18, within 14 days, 3-night penalty.01/04/18-12/23/18, within 3 days, 1-night penalty.No shows will incur a 100% penalty.201912/24/18-01/03/19, within 14 days, 3-night penalty.01/04/19-12/23/19, within 3 days, 1-night penalty.