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From Our Customers

"The honeymoon was absolutely amazing, the resort was breathtaking & the service was extraordinary! They took really good care of us & the GM even set us up in the Prime Minister suite which was so beautiful. I couldn't have asked for a better honeymoon. Thank you so much for everything you did for us. We really appreciate you!"

Chardon

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Viceroy Riviera Maya

Viceroy Riviera Maya

HOTEL INFORMATION

Viceroy Riviera Maya
Playa Xcalacoco Frac 7, Riviera Maya77710 Playa del Carmen, Quintana Roo, Mexico

Distance from hotel to Cancun International Airport (CUN), 45 minutes.

This resort is located 10 miles north of Playa del Carmen on the Caribbean coast of Mexico. Viceroy Riviera Maya is a secluded refuge carved from the primitive Mayan jungle, with spectacular ocean views, near the small village of Xcalacocco. Mexico's Caribbean coast was once the home of the Mayan civilization whose greatness is still being discovered in the tropical forest fringed by a turquoise sea. Legend has it that poetry can be heard from the whispering ocean. This resort combines this dramatic jungle setting, with pristine, sweeping ocean views. Overlooking 8 miles of pristine beach, the resort encompasses a rejuvenating Mayan spa using ancient treatments and a two gourmet restaurants serving, modern Mexican cuisine with fresh, local ingredients in either a beachfront, or a romantic candlelit location.Individual villas, authentically built of native wood and stone in keeping with the region, have private pools and an intimacy you won't find anywhere else!

HOTEL AMENITIES

  • Bar (wine) Concierge
  • Golf (nearby) ($) Laundry Service
  • Parking (valet) ($) Pool (lagoon)
  • Spa (full service) ($) Watersports
  • Wine Cellar Yoga (classes)
  • ($) Denotes a fee may be charged.
  • Please note: Some hotel amenities listed above
  • may have an additional fee associated with them.

ACCOMMODATION CATEGORIES AND DESCRIPTIONS

Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pmEarly check-in and late checkout on request, and subject to availability.
Children Policy:
Children under the age of 16 are not allowed.
Maximum Occupancy:
2018Luxury Villa King - 3 adults.
Royal Villa - 3 adults.
Signature Villa - 3 adults.
Premium Villa - 3 adults.
Ocean View Villa - 3 adults.
Beach Front Villa - 3 adults.
Ocean View Two Level Villa - 3 adults.
Luxury Villa(*), (LXV) These spectacular Maya palapa villas feature a private kidney shape pool and a terrace with crochet hammock and sitting area. In room amenities include air conditioning, television with DVD/CD player, plush linens, deluxe toiletries and moon shower. Bathrooms feature his and her sinks, spacious closets and standing shower.
Bedding: 1 king bed or 2 queen beds. Luxury Villa King, Viceroy Riviera Maya invites you to truly relax in a stand-alone Luxury Villa featuring 1,000 square feet of total living space surrounded by lush jungle foliage. The oversized patio is complete with a private plunge pool, outdoor rain shower and a hammock and sitting area.
Bedding: 1 king bed. Royal Villa(*), (RVX) The Royal Villas feature a private wood sunbathing deck surrounded by nature, a "Guest experience assistant" service which includes exclusive concierge service, personalized VIP service, welcome soap concierge, welcome fruit platter and a welcome beach amenity. The Royal Villas offer enhanced amenities and VIP services including: welcome amenity of beach items such as a straw hat and beach bag, exotic fruit platter, votive candles and flower petals gracing the plunge pool in a romantic night, canopied beds, Italian linen bathrobes and turndown of strewn flower petals and aromatherapy of the spa's signature "coco copal" scent.
Signature Villa(*), (NVL) Tucked along the edge of the Mayan jungle, Viceroy Riviera Maya's Signature Villa provides extreme privacy, beauty and easy access to the water's edge. With over 1,400 square feet of total living space, guests can relax and rejuvenate, taking full advantage of the spacious patio with a private sundeck and plunge pool, lounge area and exterior rain shower. Experience the romance of a Signature Villa stay, with a nightly turndown service with aromatherapy featuring the spa's signature coco copal scent. The Mayordomo (Butler) Service can set the mood for a special night in by encircling the plunge pool or deep soaking tub with lit votive candles and flower petals as well as provide personalized hand-made soaps and a pillow menu. Other luxury amenities include: Heated private plunge pool and outdoor rain shower; Beds with Egyptian cotton bedding; Bathrooms with deep soaking tub, double-sink vanity and standing shower; Italian linen bathrobes and slippers; Satellite cable television with DVD player and movie library; Bose radio; Complimentary WiFi; Nespresso coffee maker and mini bar; Full air conditioning.
Bedding: 1 king bed. Premium Villa(*), (8UI) An unparalleled level of seclusion, nestled within the lush foliage of the resort and just steps from the beach. Relax with over 1,700 square feet of total living space in a romantic setting, especially the full privacy of the expansive patio with a plunge pool, lounge area and exterior rain shower. Guests are graced with a nightly turndown service with aromatherapy featuring the spa's signature coco copal scent. The resort's Mayordomo (Butler) Service will create a romantic evening by surrounding the plunge pool or deep soaking tub with lit votive candles and flower petals, plus provide personalized handmade soaps and a pillow menu.
Ocean View Villa(*), (VOC) Featuring views of the resort and partial views of the ocean and Caribbean coastline, the Ocean View Villas are perfectly situated right off the beach and near the resort's pool. Each villa has 1,700 square feet of indoor and outdoor living space with a personal plunge pool, outdoor rain shower and lounge area, and spacious bathrooms with deep soaking tubs and his-and-hers sinks. Guests are welcomed with luxury amenities and the resort's Mayordomo (Butler) Service provides a nightly turndown service with aromatherapy, a pillow menu and personalized soap concierge, as well as a romantic evening by surrounding the plunge pool or deep soaking tub with lit votive candles and flower petals.
Beachfront Villa(*), (BFV) Set on the edge of the resort's pristine white beach, the Beach Front Villas offer full ocean views and instant access to the sand and waves. Each villa has a generous indoor and outdoor living space with an exterior rain shower and personal plunge pool overlooking the ocean. The spacious, 1,700 square foot villas feature bathrooms with deep soaking tubs and his-and-hers sinks; the dedicated Majordomo (Butler) Service provides a nightly aroma-therapeutic turndown service, a pillow menu and handmade soap concierge. Guests are welcomed with luxury amenities and the Mayordomo will light votive candles and scatter flower petals over the plunge pool or deep soaking tub to create a romantic evening to remember.
Ocean View Two Level Villa(*), (O2L) Surrounded by lush greenery for complete privacy, the 2,900 square foot Ocean View Two Level Villa at Viceroy Riviera Maya is a masterpiece of Mayan-inspired design, featuring rich woods, sumptuous materials and natural rattan. The elegant and spacious first floor of the Ocean View Two Level Villa encompasses the lounge and dining areas and full guest bathroom, with louvered mahogany doors and windows that open onto the private patio's hammock, oversized chaise lounges and private swimming pool. A spiral wooden staircase leads to the Villa's plush master bedroom, complete with king size bed and mahogany bureaus with steel and leather drawer pulls. The bedroom opens onto an oversized, oceanview terrace complete with a round chaise for two, a crocheted hammock and dining area for catered meals or cocktails under the moon or as the sun sets.
(*) Denotes on request basis only, no allotment given.
All accommodations include: room service (24-hour): ($), movies (inhouse), television (cable, satellite), 220 volt outlets, CD/DVD player,adapter plugs (on request), air conditioning, bathrobes, desk (work),hairdryer, hammock, mini-bar, mirror (full length), mirror (shaving) andsafe deposit box.
Rollaway Bed: ($)Rollaway beds can be provided in king bedded guestroomsonly with a maximum of 1 rollaway per guestroom.
Miscellaneous Amenities-Home theater($) Denotes a fee may be charged.
Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.

FOOD AND BEVERAGE OUTLETS

La Marea, Capturing the fine poetry of dining, La MareaRestaurant features romantic, candle lit dining with light, eveningCaribbean breezes, and sea views. The restaurant features contemporaryinterpretations of Mexican and Maya cuisine with internationalinfluences, with modern presentations. The menu offers an array of dailyspecials and chef's recommendations abundant in fresh seafood, withlocal and organic fruits, vegetables, and creative dessert selectionsthat can't be missed.The Coral Bar And Grill, This beachfront dining experiencefeatures the best in fresh casual fare for breakfast, lunch and dinner.Meet friends for a signature coconut margarita or a glass of Mexicanwine while enjoying the amazing ocean views or dramatic Caribbeansunsets.Dine Anytime, Anywhere Policy: Viceroy Riviera Maya's unique butler service invites guests to dine whenever and wherever they prefer, evoking the ethos of a private residence. Enjoy breakfast at midnight poolside, cocktails in your villa with newfound friends or light savories following a leisurely massage on the beach.

SPECIALTY PACKAGE (MAYAN INDULGENCE ALL INCLUSIVE 2018)

MAYAN INDULGENCE ALL INCLUSIVE 2018Booking Dates: 07/12/2017 - 01/01/2019Travel Dates: 01/02/2018 - 01/01/2019Package Inclusions:-Breakfast, lunch and dinner

-All domestic alcoholic and non alcoholic drinks

-Minibar in the room

-Snacks by the main pool or beach

Please Note:-Supplement charge will apply for the Chef's Table, tequila

& ceviche tasting.-Supplement charge will apply for special setting set up: In

suite dinner, candle light beach dinner, Pier light dinner, Pier breakfast or lunch.Package inclusions are subject to change.

BONUS FEATURES

BreakfastTravel Dates: 01/02/2018 - 01/01/2019Breakfast daily is included in contracted rates.

MISCELLANEOUS INFORMATION

Please Note:-Formerly The Tides Riviera Maya

Environmental LevyThe Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean.

Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors. Effective for travel 10/11/17 to 12/31/17, the hotels will collect $10 Mexican pesos per room per day. From 01/01/18 onwards, hotels will collect $20 Mexican pesos per room per day. The proceeds will be deposited in an environmental trust to fund local projects.Dine Anytime, Anywhere Policy:Viceroy Riviera Maya's unique butler service invites guests to dine whenever and wherever they prefer, evoking the ethos of a private residence. Enjoy breakfast at midnight poolside, cocktails in your villa with newfound friends or light savories following a leisurely massage on the beach.

CANCELLATION FEES

201801/02/18-04/30/18, within 14 days, 50% penalty.05/01/18-12/21/18, within 7 days, 50% penalty.12/22/18-01/02/19, more than 60 days prior, 50% penalty.12/22/18-01/02/19, within 60 days, 100% penalty.