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From Our Customers

"The honeymoon was absolutely amazing, the resort was breathtaking & the service was extraordinary! They took really good care of us & the GM even set us up in the Prime Minister suite which was so beautiful. I couldn't have asked for a better honeymoon. Thank you so much for everything you did for us. We really appreciate you!"

Chardon

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Sandals Resorts

Beaches Resorts

Paradisus Playa Del Carmen La Esmeralda

Visual Tour: Paradisus Playa del Carmen La Esmeralda

HOTEL INFORMATION

Paradisus Playa del Carmen La Esmeralda
5a Avenida S/N Esquina Calle 88 Mz 569Luis Donaldo Colosio77719 Playa del Carmen, Quintana Roo, Mexico

Distance from hotel to Cancun International Airport (CUN), 34 miles (55 kms).

An exclusive All Inclusive Resort for everyone. Special services for relaxation, pleasure, for kids and teens as well as meeting and convention facilities. Perfect combination of pleasure and fun for everyone!

HOTEL AMENITIES

  • Accommodations for Physically Challenged Guests
  • Activities Activities Desk
  • Babysitting Services ($) Ballroom
  • Banquet Room Bar (swim-up)
  • Barber Shop Bars
  • Beach Beauty Salon
  • Billiards Business Center
  • Business Services Car Rental Desk
  • Concierge Conference Rooms
  • Cooking (classes) Currency Exchange
  • Dive Center Doctor (on call)
  • Elevators Entertainment
  • Exercise Classes Facilities for Physically Challenged Guests
  • Fitness Center Front Desk (24-hour)
  • Game Room Gift Shop
  • Golf (nearby) ($) Health Club
  • Hospitality Desk Ice Machines
  • Internet Access (high speed, wireless)
  • Library Massage
  • Medical Services Meeting Room
  • Multilingual Staff Parking
  • Parking (valet) Pool (outdoor)
  • Poolside Beverage Service Restaurants
  • Secretarial Services ($) Security (24-hour)
  • Snack Bar Taxi Stand
  • Tennis Courts (day/night) Tour Desk
  • Tours & Excursions $ ($) Towels (beach/pool)
  • Travel Agency ($) Umbrellas (beach/pool)
  • Volleyball (beach) Watersports (motorized)
  • Watersports (non-motorized) Wedding Coordinator
  • Wedding Site
  • Spa
  • YHI Spa:
  • -Full service indoor spa and($) and beauty salon ($)
  • -Water Ritual
  • -14 massage cabins
  • -Body and facial treatments
  • -Spa boutique
  • -Dry and wet saunas for men and women with private dressing
  • rooms
  • -State of the art health club : equipment and personal
  • trainers
  • -Studio classes
  • ($) Denotes a fee may be charged.
  • Please note: Some hotel amenities listed above
  • may have an additional fee associated with them.

MARKETS

Dive, Family Friendly, Golf, Honeymoon, Beach, Spa, Wedding,Adventure (for active adults), All Inclusive and Romance.

ACCOMMODATION CATEGORIES AND DESCRIPTIONS

Arrival/Departure Time: Check-in-time: 3:00 pm Check-out-time: 12:00 pmEarly check-in and late checkout on request, and subject to availability.Children Policy: Children's age break is 12 years old.Maximum Occupancy: 2018Paradisus Junior Suite - 3 adults or 2 adults and 2 children or 3 adults and 1 child.Paradisus Junior Suite Swim Up* - 3 adults or 2 adults and 2 children or 3 adults and 1 child.Paradisus Junior Suite Family Concierge - 3 adults or 2 adults and 2 children or 3 adults and 1 child.1 Bedroom Suite - 3 adults or 2 adults and 2 children or 3 adults and 1 child.1 Bedroom Master Suite - 3 adults or 2 adults and 2 children or 3 adults and 1 child.1 Bedroom Suite Swim Up* - 3 adults or 2 adults and 2 children or 3 adults and 1 child.1 Bedroom Master Suite Swim Up* - 3 adults or 2 adults and 2 children or 3 adults and 1 child.One Bedroom Suite Family Concierge - 3 adults or 2 adults and 3 children or 3 adults and 2 children.One Bedroom Master Suite Family Concierge - 3 adults or 2 adults and 3 children or 3 adults and 2 children.One Bedroom Suite Swim Up Family Concierge* - 3 adults or 2 adults and 3 children or 3 adults and 2 children.One Bedroom Master Suite Swim Up Family - 3 adults or 2 adults and 3 childrenConcierge* or 3 adults and 2 children.2 Bedroom Master Suite - 6 adults or 6 adults and 2 children.*Children are allowed in the Swim Up Suites as long as parents agree to sign a responsibility form upon arrival.Paradisus Junior Suite, (9J2) This spacious 517 square foot guest suite is showered in tropical sunlight thanks to expansive glass doors overlooking the 108 square foot private terrace. Modern furnishings and luxurious dream beds are a part of the lush experience. The bathroom adds another touch of paradise where you can stand under a rainfall shower or go for a relaxing session in the sonsory tub.

Relax on the sofa in the living area with a snack from the minibar or call the 24 hour room service.Bedding: 1 king bed or 2 double beds.

Paradisus Junior Suite Swim Up, This spacious 570 square foot swim up guest suite is showered in tropical sunlight thanks to expansive glass doors overlooking the 129 square foot private terrace or just beyond to the pool via your own private access. Modern dark wood furnishings and luxurious dream beds are a part of the lush experience. The bathroom adds another touch of paradise where you can stand under a rainfall shower or go for a relaxing session in the deep soak tub. Relax on the sofa in the living area with a snack from the minibar or call the 24 hour room service.

Bedding: 1 king bed or 2 double beds.

Paradisus Junior Suite Family Concierge, The Family Concierge suites feature personal service and luxuries right-sized for everyone in the family. Let the attentive Family Concierges take care of your every need. This lavish 517 square foot guest suite is elegantly decorated in the tones of the Caribbean with a contemporary flair. Step inside your very own private sanctuary of elegance and tranquility. Relax in your own 151 square foot private terrace with Jacuzzi, or pamper yourself in the deluxe bathroom with sensory tub and rain shower. Kids will enjoy special amenities just for them, such as mini-bathrobes and slippers, a kids' beach kit upon check-in, and nightly turndown with milk and cookies. Services include: Free WiFi internet access; 24 hour room service; Laundry service ($);A personalized pillow menu; Daily international newspapers;Personalized nightly turndown service; Special aromatherapy menu ($).Bedding: 1 king bed or 2 double beds.

One Bedroom Suite, (1BS) 646 square feet and 194 squarefeet of terrace, living area with sofa bed, diningarea and kitchenette, 40" flat screen with cable television, CD/DVD player, coffee maker, daily stocked mini bar, modern bathroom, safety deposit box, iron/ironing board, free internet access, private terrace with Jacuzzi and tanning area.

Can connect with One Bedroom Master Suite.Bedding: 2 double beds.

One Bedroom Master Suite, (BRM) 893 square feet and 248 square feet of terrace, living area with sofa bed, dining area and kitchenette, 40" flat screen with cable television, CD/DVD player, coffee maker, daily stocked mini bar, modern bathroom with sensory tub and two rain showers, safety deposit box, iron/ironing board and free internet access, private terrace with Jacuzzi and tanning area. Can connect with 1 Bedroom Suite.Bedding: 1 king bed.

One Bedroom Suite Swim Up, (1BW) 646 square feet and 194 square feet of terrace, swim up, living area with sofa bed, dining area and kitchenette, 40" flat screen with cable television, CD/DVD player, coffee maker, daily stocked mini bar, modern bathroom, iron/ironing board and free internet access, private terrace with Jacuzzi and tanning area. Can connect with One Bedroom Master Suite Swim Up.Bedding: 2 double beds.

One Bedroom Master Suite Swim Up, (1MW) 893 square feet and 248 square feet of terrace, swim up, living area with sofa bed, dining area and kitchenette, 40" flat screen with cable television, CD/DVD player, coffee maker, daily stocked mini bar, modern bathroom with sensory tub and two rain showers, safety deposit box, iron/ironing board and free internet access, private terrace with Jacuzzi and tanning area.

Can connect with One Bedroom Suite Swim Up.Bedding: 1 king bed.

One Bedroom Family Suite Concierge, (3CF) 646 square feet of area & 194 square feet of terrace features: Two 40" flat screen cable TVs; CD/DVD player; Alarm clock with iPod dock; Separate bedroom area; Living room with sofabed; Kitchenette;Private terrace with Jacuzzi; Modern bathroom with rain shower; Daily stocked minibar; Marble floors; Coffee maker;Iron and ironing board; Safe deposit box.

Bedding: 2 double beds.

Family Concierge One Bedroom Master Suite, (4M6) 893 square feet of area & 248 square feet of terrace features: Two 40" flat screen cable TVs; CD/DVD player; Alarm clock with iPod dock; Separate bedroom area; Living room with sofabed; Kitchenette with dining room for six; Private terrace; Modern bathroom with sensory whirlpool tub and rain shower; Marble floors; Daily stocked minibar; Coffee maker; Individually controlled air conditioning; Iron and ironing board; Safe deposit box.Bedding: 1 king bed.

Family Concierge One Bedroom Suite Swim Up, (61C) 646 square feet of area & 194 square feet of terrace features: Swim up; Two 40" flat screen cable TVs; CD/DVD player; Alarm clock with iPod dock; Separate bedroom area; Living room with sofabed; Kitchenette; Private terrace with Jacuzzi; Modern bathroom with rain shower; Daily stocked minibar; Marble floors; Coffee maker; Individually controlled air conditioning; Iron and ironing board; Safe deposit box.Bedding: 2 double beds.

Family Concierge One Bedroom Master Suite Swim Up, (6FM) 893square feet of area & 248 square feet of terrace features:Swim up; Two 40" flat screen cable TVs; CD/DVD player; Alarm clock with iPod dock; Separate bedroom area; Living room with sofabed; Kitchenette with dining room for six; Private terrace; Modern bathroom with sensory whirlpool tub and rain shower; Marble floors; Daily stocked minibar; Coffee maker; Individually controlled air conditioning; Iron and ironing board; Safe deposit box.

Bedding: 1 king bed.

Two Bedroom Master Suite, (CHT) 1539 square feet of area and 442 square feet of terrace. Two living areas with sofa bed, dining area and kitchenette, 40" flat screen cable television, CD/DVD player, coffee maker, daily stocked minibar, bathroom with Jacuzzi, iron/ironing board, free internet access, private terrace with Jacuzzi and tanning area.Bedding: 1 king bed and 2 double beds.

Please Note:To guarantee connecting rooms between a 1 Bedroom Suite and a 1 Bedroom Master Suite, one of the 2 Bedroom Family Suites or Two Bedroom Master Suite must be booked. If the 1 Bedroom Suite and the 1 Bedroom Master Suite are booked separately and a request for connecting rooms is made, the request is subject to availability. Family Concierge Amenities:-Personal Family Concierge service throughout the stay

-Bi-level air conditioned Family Concierge lounge for

private check-in/out-Library

-All day snacks with premium beverages

-Paradisus Kid's Beach Kit check-in gift

-Cell phone for all day communication

-Kid's bathrobes and mini slippers in closet

-Kid's bathroom amenities (mini kit with mini soaps, mini

toothbrush, shower gel, mini mosquito repellant, mini towels) -Kid's drinks in the minibar

-Video game console on request

-Nightly turndown with milk and cookies

-Preferential reservations for specialty restaurants, spa

and activities -Private Family Concierge Meeting Room

-Exclusive Fitness Center for Family Concierge

-Private pool and swim-up bar

-Exclusive beach area

-Exclusive restaurant for daily snacks

All accommodations include: voicemail, balcony, wake-up calls, bathtub,coffee/tea maker, crib (on request), hairdryer, housekeeping, internetaccess (high speed, wireless), mini-bar, radio, safe deposit box,shower, smoke detector, sprinkler system, air conditioning, telephone,alarm clock, turndown service and bathrobes.Room Service (24-hour)-Effective for travel 01/01/17 and onward, there will be a

service charge of $5.00 USD per delivery for room service in all categories except Family Concierge room categories.

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.

FOOD AND BEVERAGE OUTLETS

Gabi Club Bar, Beat. Drink. Groove. Ultimate chill out clubfeatures a casual chic elegance and unique harmony of bar.Bana, Contemporary Asian dining experience features separateentrances for adults and families, stunning Japanese Tatami mat flooringand distinct areas, indoor air conditioned, private dining room andzen-like terrace in which to savor Asian fusion cuisine, Teppanyakitables and an adults only sushi bar.Fuego, Latin fusion gastro bar treats diners to spicy ceviche anda raw bar in a trinity of dining options; a romantic private diningroom, a divine outdoor terrace and an air conditioned restaurant. Adultsonly.Gabi Club, Beat. Drink. Groove. Ultimate chill-out club featuresa casual chic elegance and unique harmony of bar, offering a tapas menuduring lunch time.Hadar, Adults only international breakfast buffet delights withsumptuous show cooking and on-the-spot fresh squeezed fruit juice area.Mole, Mexican contemporary cuisine starring a special "Live"quesadilla area "Tres Marias" style. Diners have three romantic options:private room dining, air conditioned restaurant and balmy outdoorterrace.Naos, Everyone is welcome to this sumptuous Internationalbreakfast, lunch and dinner buffet featuring show cooking andon-the-spot fresh-squeezed fruit juice area.Olio, Open from 12:00pm to 4:00 pm for snacks. Open for dinnerfrom 6:00pm to 11:00pm as an Italian Trattoria. Exclusive for FamilyConcierge guests.Passion By Martin Berasategui, A touch of retro elevates elegantsignature cuisine and dramatically decadent desserts, served in an airconditioned restaurant and private dining room. Adults only. An amazingculinary experience which lasts up to 3 hours tasting 10 courses! Guestswill be charged a surcharge to dine at this restaurant.The Market, Mouth watering selection of Paradisus natural saladsheadline the dinner menu at this Rodizio grill starring a wood firedpizza oven and lovely outdoor terrace. Becomes a late night snack barafter Naos closes.Vento, Distinctly Mediterranean dining experience offers diningvariety on a private party dining room and air conditioned restaurant.Please Note:El Zocalo: This is the common area between Paradisus La Perla and Paradisus La Esmeralda. It contains:-Gabi Club with Chill Out area

-Exclusive shopping area

-Restaurants and bars

-YHI Spa

-Convention Center

Please Note:Package inclusions are subject to change.

BONUS FEATURES

-Daily activities

-Towels

-Watersports

-Use of Tennis Courts

-Use of Fitness Center

MISCELLANEOUS INFORMATION

Environmental LevyThe Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean.

Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors. Effective for travel 10/11/17 to 12/31/17, the hotels will collect $10 Mexican pesos per room per day. From 01/01/18 onwards, hotels will collect $20 Mexican pesos per room per day. The proceeds will be deposited in an environmental trust to fund local projects.

CANCELLATION FEES

201812/23/17-12/31/17, within 45 days, 50% penalty.12/23/17-12/31/17, within 30 days, 100% penalty.01/01/18-02/15/18, within 14 days, 100% penalty.02/16/18-02/19/18, within 45 days, 50% penalty.02/16/18-02/19/18, within 30 days, 100% penalty.02/20/18-03/26/18, within 14 days, 100% penalty.03/27/18-03/31/18, within 45 days, 50% penalty.03/27/18-03/31/18, within 30 days, 100% penalty.04/01/18-04/30/18, within 14 days, 100% penalty.05/01/18-11/21/18, within 3 days, 50% penalty.05/01/18-11/21/18, within 2 days, 100% penalty.11/22/18-11/26/18, within 45 days, 50% penalty.11/22/18-11/26/18, within 30 days, 100% penalty.11/27/18-12/22/18, within 3 days, 50% penalty.11/27/18-12/22/18, within 2 days, 100% penalty.