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From Our Customers

"The honeymoon was absolutely amazing, the resort was breathtaking & the service was extraordinary! They took really good care of us & the GM even set us up in the Prime Minister suite which was so beautiful. I couldn't have asked for a better honeymoon. Thank you so much for everything you did for us. We really appreciate you!"

Chardon

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Sandals Resorts

Beaches Resorts

Barcelo Maya Palace Deluxe

Visual Tour: Barcelo Maya Palace Deluxe

HOTEL INFORMATION

Barcelo Maya Palace
Carretera Federal Chetumal, Puerto Juarez Km. 266.3Riviera Maya77750 Q.R., Mexico

Distance from hotel to Cancun International Airport (CUN), 45 miles (73 kms).

Distance from hotel to Playa del Carmen, 12 miles (19 kms).

Located on one of the most impressive beaches of the Caribbean andsurrounded by the legendary beauty of the Riviera Maya, the BarceloMaya Palace 5-star hotel is a spectacular luxury resort with exclusiveservices.All of its rooms are Junior Suites or Suites, all of which offer luxurydetails and comforts to guarantee an extraordinary experience. The hotelhas 6 restaurants, all with a view of the Caribbean Sea. Buffet and a lacarte restaurants specializing in Brazilian, French and Caribbean (seafood) cuisine, as well as other world cuisines. Everything falls underthe Barcelo All Inclusive program and is of exclusive use for the guestsof this hotel.The excellent facilities of the complex include 3 spectacular pools, onefor adults only and one water park for kids. It features a gym, shoppingcenter, U-Spa, miniclub and the U-Kids Spa. Sports lovers can play in theocean or the sports-enabled areas. At night, you can enjoy a magnificentselection of leisure and entertainment choices.

HOTEL AMENITIES

  • Accommodations (609) Accommodations for Physically Challenged Guests
  • Activities Aerobic Classes
  • Aerobics (water) Aqua Bike Rentals
  • Archery Babysitting Services ($)
  • Banquet Room ($) Bar (swim-up)
  • Bars (5) Basketball
  • Basketball Court Beach
  • Beauty Salon ($) Bocce Ball
  • Business Center ($) Car Rental Desk
  • Catamarans Children's Activities
  • Children's Club Children's Playground
  • Concierge Conference Rooms (4)
  • Cooking (classes) Copying Services ($)
  • Currency Exchange ($) Darts
  • Disco/Nightclub Dive Center ($)
  • Doctor (on call) ($) Dry Cleaning Services ($)
  • Elevators Entertainment
  • Exercise Classes Facilities for Physically Challenged Guests
  • Fax Service ($) Fitness Center
  • Fitness Room Front Desk (24-hour)
  • Game Room Gift Shop
  • Golf (nearby) ($) Hospitality Desk
  • Ice Machines Internet Access (wireless) ($)
  • Jacuzzi (outdoor) Kayaks
  • Laundry Service ($) Lounges
  • Massage Services ($) Medical Services ($)
  • Meeting Rooms (4) Multi-Sport Court
  • Multilingual Staff Parking
  • Ping Pong Pool (children's)
  • Poolside Beverage Service Poolside Grill
  • Printer Service ($) Restaurants (6)
  • Room Service (24-hour) ($) Safe Deposit Boxes (front desk)
  • Sailing Sailing (sunfish)
  • Sauna Security (24-hour)
  • Shoe Shine Shopping Center
  • Snack Bar Snorkeling
  • Soccer Field Spa ($)
  • Table Tennis Taxi Stand
  • Teen Club Telephone Services ($)
  • Tour Desk Tours & Excursions ($)
  • Towels (beach/pool) Trails (walking)
  • Travel Agency ($) Umbrellas (pool)
  • Volleyball (beach) Volleyball (beach)
  • Water Polo Watersports (motorized) ($)
  • Watersports (non-motorized) Wedding Coordinator
  • Wedding Site ($) Windsurfing
  • Pools (outdoor): (3)
  • 1 Free form pool with jacuzzi, 1 adults only and 1 large pool
  • Miscellaneous Amenities: ($)
  • -Video games
  • -Boxed lunches
  • -Balinese beds (adult pool)
  • Wave Pool: ($)
  • Guests can experience the thrill of the Surf Ride Pool, with
  • its realistic wave effect. Open from 9:00am to 5:00pm.
  • Terms and Conditions:
  • -Minimum age is 13 years old.
  • -There is an additional charge ($).
  • Miniature Golf
  • 18-hole
  • Theater
  • air conditioned
  • Tennis Court (lighted)
  • rackets and balls are provided, night light at an additional cost.
  • Multi-sport Court
  • lit for an additional cost
  • Pitch & Putt
  • 4-hole
  • Diving
  • One complimentary diving lesson in pool per
  • stay. Reservations may apply, minimum skills
  • are required, subject to availability and
  • weather conditions).
  • ($) Denotes a fee may be charged.
  • Please note: Some hotel amenities listed above
  • may have an additional fee associated with them.

MARKETS

Beach, Business, Dive, Family Friendly, All Inclusive,Honeymoon, Romance, Spa, Wedding and Groups.

ACCOMMODATION CATEGORIES AND DESCRIPTIONS

Arrival/Departure Time: Check-in-time: 3:00 pm Check-out-time: 12:00 pmEarly check-in/check-out policy: Early check-in and late checkout on request for a fee and subject to availability.Children Policy: Children's age break is 12 years old.

Maximum Occupancy: 2018:Junior Suite - 4 adults or 2 adults and 3 children or 3 adults and 2 children.Family Junior Suite - 4 adults or 2 adults and 3 children or 3 adults and 2 children.-The Family Junior Suite requires a minimum occupancy of 2

adults.2019:Junior Suite - 4 adults or 2 adults and 3 children or 3 adults and 2 children.Family Junior Suite - 4 adults or 2 adults and 3 children or 3 adults and 2 children.-The Family Junior Suite requires a minimum occupancy of 2

adults.Junior Suite, is a spacious room sized 484 square feet. During your stay,enjoy the comfort and elegance of the Caribbean as well as beautifulviews of the tropical gardens. The room feature colorful, elegant decorand quality furniture. Additionally, they feature luxury furnishings anda number of courtesy amenities to guarantee the best stay possible.Number of accommodations: 606Bedding: 1 king bed or 2 double beds.

View: Gardens.

Family Junior Suite(*), (JFS) This spacious 1,011 square feet Junior Suite hasbeen specially designed for families. It has a main living room andseparate bedroom with 2 single beds, a sofa bed and bathroom. The suitealso has a terrace from which to enjoy the surrounding views.Number of accommodations: 6(*) Denotes on request basis only, no allotment given.All accommodations include: iron, internet access (wireless): ($), maidservice, air conditioning, mini-bar, alarm clock, non-smokingaccommodations, balcony, radio, bathrobes, room service (24-hour): ($),bathtub, safe, blackout drapes, shower, ceiling fan, smoke detector,coffee/tea maker, telephone, crib, television (remote controlled,satellite), desk, voicemail, hairdryer, wake-up calls, housekeeping andironing board.($) Denotes a fee may be charged.Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.

FOOD AND BEVERAGE OUTLETS

Carey, Lobby Bar available 24 hours. Al fresco terrace, livepiano music, air conditioned, canape selection, dry snacks.Coco Pool And Swim-up BarGeneral Opening Hours: 9:00am to 7:00pmGeneral Opening Days: Open daily.El Cielo, Pool bar at the adult's poolGeneral Opening Hours: 9:00am to 7:00pmGeneral Opening Days: Open daily.Teatro BarGeneral Opening Hours: 6:30pm until 12:00am.General Opening Days: Open daily.Brasserie Restaurant(*), Charming French restaurant where you canenjoy the taste and romance of French cuisine, in addition to a variedwine menu. Shorts, sandals or sleeveless T-shirts are not permitted.Dinner Hours: 6:30pm-10:30pmDress Code: Formal.

(*) Denotes reservation is required.Caribe, Caribbean cuisine, dinner only.General Opening Days: Open daily.Dinner Hours: 6:30pm-10:30pmCoral Grill, Grilled specialties for lunch and snacks.General Opening Hours: 10:30am to 6:30pmGeneral Opening Days: Open daily.La Hacienda, Offering Hacienda style Mexican buffet breakfast,lunch and dinnerGeneral Opening Days: Open daily.Breakfast Hours: 7:00am-10:30pmLunch Hours: 12:30pm-3:00pmDinner Hours: 6:30pm-10:00pmMirador, Serving international buffet breakfast, lunch anddinner.General Opening Days: Open daily.Breakfast Hours: 7:00am-10:30pmLunch Hours: 12:30pm-3:00pmDinner Hours: 6:30pm-10:00pmRodizzio(*), Brazilian cuisine for dinner only. Dress code:formal, long pants, collared shirt and shoes are required.General Opening Days: Open daily.Dinner Hours: 6:30pm-10:30pm(*) Denotes reservation is required.A La Carte Eating Privileges:A la carte dinner at the specialty restaurants Rodizzio (Brazilian Cuisine), Le Brasserie (French Cuisine) and Caribe (Caribbean Cuisine) as follows:-One dinner per night, reservations required.

Guests staying at Barcelo Maya Palace will have access to all restaurants & bars at the complex (Barcelo Beach & Caribe and Barcelo Colonial & Tropical).

MISCELLANEOUS INFORMATION

Spring Break Groups-Spring break groups will be accepted as quad occupancy.

-At least 1 guests in each room must be 21 years or older.

-Requires a 5 night minimum stay.

Environmental LevyThe Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean.

Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors. Effective for travel 10/11/17 to 12/31/17, the hotels will collect $10 Mexican pesos per room per day. From 01/01/18 onwards, hotels will collect $20 Mexican pesos per room per day. The proceeds will be deposited in an environmental trust to fund local projects.Spring Break & Student Groups PolicyEach and every guests 16 to 23 years of age (student/youth) will be required to sign a responsibility letter agreeing to leave the hotel if any disruption occurs (regardless of parent/chaperone). Chaperone is required to sign the responsibility letter.-Liability Deposit: Every guest between 16 and 23 years of age must

leave a credit card voucher or cash deposit of $500.00 USD per person to be returned at check-out, if applicable. This policy is mandatory. Cash, personal credit card, or parent's credit card (only if the parent is in the same room) are accepted. Credit cards issued to anyone other than guests (i.e. parents, spouse, etc) are not accepted in Mexico.-The adult/legal drinking age in Mexico is 18. Under age drinking and

providing alcohol to minors is punished by the law. Teenagers under 18 will be given a different color wristband to easily identify them and may be asked to present a valid ID at anytime.-All guests are required to wear wristbands. A lost wristband is

$500.00 USD, no exceptions.-There is absolutely no exchanging of wristbands between any guests. If

such does occur the involved guests will be asked to immediately leave the hotel due to the disturbance this may cause for all involved, as well as Barcelo. No exceptions.-You will be legally and financially responsible for all damages and

disruptions caused to the property. For this reason please act in a responsible way.-Only guests registered in a room are allowed to be in it at any time.

This means no visitors or parties.-Bringing alcohol into the resort or taking it out of is not allowed.

-The Barcelo Maya Grand Resort can and will suspend services to guests,

at their own expense, who perform or conduct improper, offensive and/or unacceptable behavior and/or are a danger to others and/or themselves, under the resort management opinion.-There is a Zero Tolerance Policy at the Barcelo Maya Grand Resort.

LOCAL ATTRACTIONS

Tourist Attractions Nearby: -Tulum: 20 miles(32 kms)

-Xel Ha: 10 miles(16 kms)

-Xcaret: 8 miles(13 kms)

CANCELLATION FEES

201812/23/17-01/03/18, within 21 days, 1-night penalty.01/04/18-04/07/18, within 14 days, 1-night penalty.04/08/18-12/22/18, within 7 days, 1-night penalty.2019:12/23/18-12/24/18, within 7 days, 1 night penalty.12/25/18-12/31/18, within 7 days, 100% penalty.01/01/19-04/13/19, within 7 days, 1 night penalty.04/14/19-04/21/19, within 7 days, 100% penalty.04/22/19-12/22/19, within 7 days, 1 night penalty.Please Note:No show will incur 100% penalty.