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From Our Customers

"The honeymoon was absolutely amazing, the resort was breathtaking & the service was extraordinary! They took really good care of us & the GM even set us up in the Prime Minister suite which was so beautiful. I couldn't have asked for a better honeymoon. Thank you so much for everything you did for us. We really appreciate you!"

Chardon

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Sandals Resorts

Beaches Resorts

Isla Mujeres Palace

Visual Tour: Isla Mujeres Palace

HOTEL INFORMATION

Isla Mujeres Palace
Carretera Garrafon-Vista Alegre Mz 63 Lte 1, Sm. 007Isla Mujeres, Q. Roo 77400, Mexico

Distance from hotel to Cancun International Airport (CUN), 80 minutes.

Located on the beautiful and charming island of Isla Mujeres on a powdery-white sand beach, this resort is sure to guarantee a private and relaxed stay. Small and luxurious, it features 62 Superior Deluxe accommodations all with

double whirlpool tubs, balconies and 24 hour room service.

Guests can lounge around the free-form pool or on the tranquil beach. For a bit of the local custom, they can enjoy the nice breeze lying on a hammock strung amongst the palm trees. A variety of international favorites offered for a la carte breakfast and dinner. Don't miss the ample lunch buffet in the open-air restaurant by the sand where you can enjoy the Caribbean breeze. The activities staff will keep you entertained with pool and beach activities throughout the day, or if you prefer a more personal form of relaxation, rejuvenate yourself in one of four massage rooms.

HOTEL AMENITIES

  • Accommodations for Physically Challenged Guests
  • Activities ATM
  • Bar (swim-up) Bars
  • Beach (onsite) Beauty Salon ($)
  • Bell Services ($) Billiards
  • Car Rental Desk ($) Concierge
  • Currency Exchange Dry Cleaning Services ($)
  • Entertainment Facilities for Physically Challenged Guests
  • Fitness Center Gift Shop ($)
  • Guest Services Desk Ice Machines
  • Internet Access (wireless) ($) Jewelry Shop ($)
  • Kayaks Laundry Service ($)
  • Multilingual Staff Physician (on call) ($)
  • Ping Pong Table Pool (outdoor)
  • Poolside Beverage Service Rooms (62)
  • Safety Deposit Box (in room) Scuba Diving
  • Snack Bar Taxi Services (24 hour) ($)
  • Theme Parties Tour Desk ($)
  • Travel Agency ($) Volleyball (beach)
  • Volleyball (pool) Watersports (motorized) ($)
  • Watersports (non-motorized) Wedding Services ($)
  • Miscellaneous Amenities
  • -Giant Chess
  • -Pier (for small vessels)
  • -Table Games
  • -4 Treatment rooms
  • ($) Denotes a fee may be charged.
  • Please note: Some hotel amenities listed above
  • may have an additional fee associated with them.

ACCOMMODATION CATEGORIES AND DESCRIPTIONS

Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pmEarly check-in and late checkout on request, and subject to availability.
Children Policy:
Children are not permitted. This resort is for couples only.
Maximum Occupancy:
2018Deluxe Resort View - 2 adults.
Superior Deluxe Pool View - 2 adults.
Superior Deluxe Ocean View - 2 adults.
Concierge Level - 2 adults.
2019Deluxe Resort View - 2 adults.
Superior Deluxe Pool View - 2 adults.
Superior Deluxe Ocean View - 2 adults.
Concierge Level - 2 adults.
Deluxe Resort View Room, (RVR) Double whirlpool tub; Private bath with shower; Balcony with chairs & table; Welcome bottle of wine; Seating area; Liquor dispenser contains premium brands of liquor; Daily refreshed minibar (contains sodas, bottled water, juices, domestic & imported beers); Coffee maker; Bath amenities; Bathrobes & slippers; Professional hair dryer and straightener; Iron/ironing board; Digital safe (laptop size); Individually controlled air conditioning; Direct dial telephone; LCD TV with satellite; Alarm clock/radio/iPod dock; 24 hour room service & turndown service; Wireless internet. The views are limited and could be partially obstructed. Non smoking room. This category does not include any type of ocean view rooms.
Bedding: 1 king bed or 2 double beds. Superior Deluxe Pool View, (SDP) Double whirlpool tub; Private bath with shower; Balcony with chairs & table; Welcome bottle of wine; Seating area; Liquor dispenser contains premium brands of liquor; Daily refreshed minibar (contains sodas, bottled water, juices, domestic & imported beers); Coffee maker; Bath amenities; Bathrobes & slippers; Professional hair dryer and straightener; Iron/ironing board; Digital safe (laptop size); Individually controlled air conditioning; Direct dial telephone; LCD TV with satellite; Alarm clock/radio/iPod dock; 24 hour room service & turndown service; Wireless internet. Non smoking room.
Number of accommodations: 10Bedding: 1 king bed. View: Pool. Superior Deluxe Ocean View, (DSO) Double whirlpool tub; Private bath with shower; Balcony with chairs & table; Welcome bottle of wine; Seating area; Liquor dispenser contains premium brands of liquor; Daily refreshed minibar (contains sodas, bottled water, juices, domestic & imported beers); Coffee maker; Bath amenities; Bathrobes & slippers; Professional hair dryer and straightener; Iron/ironing board; Digital safe (laptop size); Individually controlled air conditioning; Direct dial telephone; LCD TV with satellite; Alarm clock/radio/iPod dock; 24 hour room service & turndown service; Wireless internet. The view to the ocean could be partially obstructed. Non smoking room.
Bedding: 1 king bed. View: Ocean. Concierge Level, (CEL) Double whirlpool tub; Private bath with shower; Balcony with chairs & table; Welcome bottle of wine; Seating area; Liquor dispenser contains premium brands of liquor; Daily refreshed minibar (contains sodas, bottled water, juices, domestic & imported beers); In room snacks (includes chips, chocolates, peanuts & crackers); Espresso/American coffee maker; Luxury bath amenities; Bathrobes & slippers; Professional hair dryer and straightener; Garmet steamer; Digital safe (laptop size); Individually controlled air conditioning; Direct dial telephone with exclusive Concierge phone service; Apple TV with special apps; Alarm clock/radio/iPod dock; 24 hour room service from select restaurants to create a "special menu"; Wireless internet; Non smoking room; DVD player; CD player; Exclusive beach bag (one per room/per stay); Two 25 minute massages at the beach/Spa/treatment rooms (location varies); Pillow menu; Aromatherapy menu. Nightly petit fours; Nightly turndown service; Private check-in & out/Late check-out & early check-in (subject to availability). Bedding: 1 king bed. View: Ocean. All accommodations include: crib (on request), smoke detector,hairdryer, turndown service, internet access (wireless), iron, ironingboard, kitchen (full), liquor dispenser, maid service, purified water,rollaway bed (on request), air conditioning (individually controlled),room service (24-hour), alarm clock, rooms (non-smoking, available),balcony, safe deposit box (digital), bath amenities, shower, bathrobe,slippers, coffee/tea maker and telephone (direct dial).
Televisionflat screen, LCD, satelliteWhirlpoolDouble Whirlpool TubTelephoneUnlimited long distance phone calls to Mexico, Continental US and Canada.
Miscellaneous AmenitiesWine upon arrivalMini-barIncludes bottled water, soda, juices and domestic beerMiscellaneous AmenitiesFlat IronSpecific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.

FOOD AND BEVERAGE OUTLETS

Lobby Bar, continental breakfast, light snacks and bar.Azul, International a la carte breakfast and Continentalbreakfast, international buffet lunch and Mexican, Oriental and Italiancuisine a la carte dinner.La Cevicheria, Pier area. Ceviches and seafood. Enliven yoursenses with this traditional South American dish that boasts freshseafood with zesty touches of lemon and pineapple and smoky chili,chipotle, refried beans, and guacamole. The presentation of this Latindelight adds a dash of Mexican flair to make it even more of a vibrantculinary experience.

ADD-ON PACKAGE (HONEYMOON, VOW RENEWAL OR ANNIVERSARIES 2018-2019)

HONEYMOON, VOW RENEWAL OR ANNIVERSARIES PACKAGE 2018-2019Booking Dates: 05/08/2017 - 12/23/2018 04/26/2018 - 12/23/2019Travel Dates: 12/24/2017 - 12/23/2018 12/24/2018 - 12/23/2019Package Inclusions:-Complimentary bottle of sparkling wine

-Mini cake

-Honeymoon dinner at select restaurants

-Two honeymoon t-shirts

-Breakfast in bed (upon request)

-Guaranteed turndown service

-Honeymooner's desk

-Late check out until 6:00pm (Upon request and subject to availability).

Package Minimum Stay: 3 nightsPlease Note:-Resort credit cannot be used towards honeymoon packages.

-Upon check in please present your marriage certificate

which should show that you were married within the past year.Package inclusions are subject to change.

BONUS FEATURES

Bonus Features-Watersports (Non-Motorized)

-Welcome Drink

-Bottled water

-Chaise lounges

-Use of Fitness Center

-Daily activities

-Towels

-Turn Down Service

-Coffee/Tea (in room)

MISCELLANEOUS INFORMATION

The Islander YachtAs you may know, one of the amenities included at Isla Mujeres Palace is yacht service for their distinguished guests. With a maximum capacity of 9 passengers, the Islander yacht leaves from Hacienda del Mar Marina, which is located at the Km 1.5, on Puerto-Juarez-Punta Sam highway.In line with the brand's guest-centric approach of redefining the All Inclusive concept with unexpected amenities, the hotel has outlined the following steps to be taken when booking space on the Islander yacht.

The hotel must have the following information no later than 24 hours prior to guest's arrival: -Arrival date

-Number of passengers

-Name on the reservation.

-Name of the hotel, reservation/confirmation number

-Date and time of arrival, airline and flight number.

-Date and time of departure, airline and flight number.

Please Note:-Requests made the day of guest's arrival are not accepted.

-The Islander operates between the hours of 8:00am to 5:00pm.

-It does not operate on Wednesdays.

-Restrictions apply for groups.

-If the Islander is not available due to weather conditions, maintenance

or any other circumstances beyond the hotel's control, guests are responsible for the purchase of ferry tickets, taxi or any other transportation. Refund and/or compensation will not be provided.

-Guests are responsible for transportation to/from Hacienda del Mar

Marina.

-Other restrictions may apply.

Spring Break Policy-Spring Break Groups are not allowed.

CANCELLATION FEES

201812/24/17-01/03/18, within 14 days, 3-night penalty.01/04/18-12/23/18, within 3 days, 1-night penalty.No shows will incur a 100% penalty.201912/24/18-01/03/19, within 14 days, 3-night penalty.01/04/19-12/23/19, within 3 days, 1-night penalty.