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From Our Customers

"The honeymoon was absolutely amazing, the resort was breathtaking & the service was extraordinary! They took really good care of us & the GM even set us up in the Prime Minister suite which was so beautiful. I couldn't have asked for a better honeymoon. Thank you so much for everything you did for us. We really appreciate you!"

Chardon

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Sandals Resorts

Beaches Resorts

Grand Riviera Princess

Grand Riviera Princess All Suites Resort & Spa
Visual Tour: Grand Riviera Princess

HOTEL INFORMATION

Grand Riviera Princess All Suites Resort & Spa
Prolongacion 5ta Avenida, Mz. 20, Lt. 6, Centro77710 Playa del Carmen, Quintana Roo, Mexico

Distance from hotel to town, 2 miles (3 kms).

Distance from hotel to Cancun International Airport (CUN), 22 miles (35 kms).

The Grand Riviera Princess is a 5-star Playa del Carmen Resort with oneof the best beachfront locations in the area, allowing guests acomfortable and unique way of enjoying the fine sand and clear waters.Grand Riviera Princess is located only 10 minutes from Playa del Carmenand the Municipality of Solidaridad, 40 minutes from the airport and nearall of the most interesting and exciting attractions.They offer you 674 rooms for your vacations in Playa del Carmen, all ofthem outstanding for their elegant design, spaciousness and facilitiesfor all the family. Some of them also have very convenient, direct accessto the pool. For their most discerning guests they have Platinum roomsand Laguna Villa Suites. The Platinum rooms are located in an exclusivebeach front area and provide all of the facilities and amenitiesexclusive to the Platinum Zone. For larger families they have the FamilyClub Room Pool Access, ideal thanks to their exclusive services andspaciousness. The hotel also has several function rooms, making itperfect for hosting fun-packed family parties, celebrations or meetings.

HOTEL AMENITIES

  • Accommodations (674) Accommodations (physically challenged)
  • Activities Desk Aerobic Classes
  • Aerobics (water) Banquet Room
  • Bar (swim-up) Bars/Lounges
  • Basketball Court Beach (onsite)
  • Beauty Salon ($) Billiards
  • Boat Rentals ($) Breakfast Room
  • Business Center Car Rental Desk ($)
  • Children's Activities Children's Playground
  • Coffee Shop Concierge
  • Conference Rooms ($) Currency Exchange
  • Disco Dive Center ($)
  • Doctor (on call) ($) Entertainment
  • Exercise Classes Fitness Center
  • Float Mats Game Room
  • Gift Shop Golf (nearby) ($)
  • Hospitality Desk Ice Machines
  • Internet Access ($) Jacuzzis (outdoor)
  • Medical Services ($) Meeting Room ($)
  • Multilingual Staff Newsstand ($)
  • Parking Facility Ping Pong
  • Pool (children's) Pool (outdoor)
  • Poolside Beverage Service Poolside Grill
  • Restaurant Safe Deposit Boxes (in room)
  • Sauna Shuffleboard
  • Snack Bar Spa ($)
  • Taxi Stand ($) Tennis Courts (lighted)
  • Tennis Instructor ($) Tour Desk
  • Tours & Excursions ($) Trail (hiking)
  • Trail/Track (jogging) Volleyball (beach)
  • Water Aerobics ($) Watersports (motorized) ($)
  • Watersports (non-motorized) ($) Wedding Coordinator
  • Wedding Site
  • Children's Club
  • -Guests of the Grand Riviera Princess All Suites Resort &
  • Spa can use the Mini Kid's Club for kids 4 to 12 years old,
  • located at the Grand Sunset Princess. It has a small pool
  • and games for children to play with.
  • ($) Denotes a fee may be charged.
  • Please note: Some hotel amenities listed above
  • may have an additional fee associated with them.

ACCOMMODATION CATEGORIES AND DESCRIPTIONS

Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pmEarly check-in and late checkout on request, and subject to availability.
Children Policy:
Children's age break is 12 years old.
Maximum Occupancy:
2018:Junior Suite - 3 adults or 2 adults and 2 children.
Deluxe Junior Suite - 3 adults or 2 adults and 2 children.
Deluxe Junior Suite Swim Out - 3 adults.
Platinum Suite - 3 adults or 2 adults and 2 children.
Laguna Villa Suite - 2 adults.
Master Suite - 3 adults or 2 adults and 2 children.
2019:Junior Suite - 3 adults or 2 adults and 2 children.
Deluxe Junior Suite - 3 adults or 2 adults and 2 children.
Deluxe Junior Suite Swim Out - 3 adults.
Platinum Suite - 3 adults or 2 adults and 2 children.
Laguna Villa Suite - 2 adults.
Master Suite - 3 adults or 2 adults and 2 children.
Junior Suite, (JRS) Sofa, Full bathroom with shower, balcony or terrace.
Number of accommodations: 25Bedding: 1 king bed or 2 double beds. Deluxe Junior Suite, (JSD) Full bathroom with Jacuzzi, sofa, balcony or terrace.
Number of accommodations: 25Bedding: 1 king bed or 2 double beds. Deluxe Junior Suite Swim Out, (RFG) Bedroom and living area with sofa, fullbathroom with Jacuzzi and shower.
Platinum Suite, (PLT) have a sofa and a bathroom with a Jacuzzi and a Jacuzzion the terrace. Some are ocean view. Guests staying a minimum of 4 nightswill receive an Open Water Circuit (Once per adult, per week).
Number of accommodations: 10Bedding: 1 king bed or 2 double beds. Towels: (2)BeachTelevision (plasma)32"Laguna Villa Suite, (LSV) All inclusions of the Platinum Suite as well as abedroom with living area, Jacuzzi, free 1 day spa package (30 minutemassage, facial, exfoliation of feet and hands) per person, dailynewspaper service in room, aromatherapy for the room upon request(concierge). Adults only. Guests staying a minimum of 4 nights willreceive one Free Day Spa (30 minute massage, facial, exfoliation of footand hands).
Number of accommodations: 2Bedding: 1 king bed. Master Suite(*), (MTE) Living room and dining room; Bathroom with Jacuzzi, vanitymirror and hair dryer; Jacuzzi on terrace (Only in Master accommodation),makeshift bed, table for 6 people; Coffee maker; Mini kitchen; Iron andboard; Telephone in room, bathroom and living room; 32" plasma TV in roomand living room, DVD/CD; 1 exclusive and private dinner (Location to bechosen on destination); Option to get massage service and any otherspecial treatments in the room (Extra fee applies). This categoryreceives the Platinum Suite inclusions listed below. This categoryrequires a 4 night minimum stay.
Bedding: 1 king bed. Accommodation amenities include: iron, ironing board, kitchenette, roomservice (24-hour), safety deposit box, slippers, internet access(wireless), air conditioning, bathrobes, butler service, coffee/teamaker, hairdryer and turndown service (nightly).
Platinum Suites Inclusions:-DVD Library available in Platinum Lounge-In room Premium bar-Minibar (water, soft drinks, beer, stocked daily)-Safety deposit box (free)-Air conditioning & 2 ceiling fans-Pillow Menu in Platinum Lounge-24 hour room service-Platinum bracelet & Concierge Service with use of exclusive Platinum Lounge-Private pool with butler service (drinks only)-International newspapers located in Platinum Lounge-Nightly turndown service-Use of bathrobes during entire stay, 2 pairs of slippers per room-Private check-in with cold towel on arrival and welcome drink-Domestic, international & premium brand drinks (aged liquors, wines and a la carte champagne not included)-1 special dinner-24 hours Concierge Service in the Platinum Lounge-Exclusive continental breakfast area at Platinum Lounge-Hors d'oeuvres at Platinum Club Lounge-A la carte breakfast and lunch service in the buffet restaurants near the Platinum Lounge-Reservations for a la carte restaurants at Platinum Lounge-Gift in room upon arrival-Discount on green fees at external golf course (subject to availability)-Discount on Spa treatments (single service items only)-Discount on the Water Sports Center (single service items only)-Reserved area on beach with butler service (drinks only)-1 Water Circuit at the Spa (per adult, per week) for adults 18 and older only-1 beach bag with Princess logo-Special amenities in roomSmoking RoomsThere are 110 smoking rooms available in every room category type.
(*) Denotes on request basis only, no allotment given.
All accommodations include: maid service, ironing board, rollaway bed(on request), safe deposit box, smoke detector, sprinkler system, airconditioning, telephone, alarm clock, television (cable, satellite),balcony or terrace, ceiling fan, coffee maker, crib (on request), dataports, hairdryer, iron, mirror (vanity) and .
($) Denotes a fee may be charged.
Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.

FOOD AND BEVERAGE OUTLETS

Buffet Restaurant Green, All Inclusive Buffet Restaurant,International Buffet Cuisine, Reservation Not required, Non-Smoking andA/C.Buffet Restaurant Orange, International buffet with everythingyou could wish for! All Inclusive Buffet Restaurant, InternationalBuffet Cuisine, Reservation Not required, Non-Smoking and A/C.Grill Restaurant La Vaqueria, Grilled meat for the mostdiscerning palates, All Inclusive A la Carte Restaurant, Grill Cuisine,Reservation Required, Non-Smoking and A/C.Italian Restaurant Mama Mia, Pure Italian pleasure, All InclusiveA la Carte Restaurant, Italian Cuisine, Reservation Required,Non-Smoking and A/C.Mexican Restaurant La Hacienda, Succulent Mexican flavors! AllInclusive A la Carte Restaurant, Mexican Cuisine, Reservation Required,Non-Smoking and A/C.Snack Riviera Restaurant, The best snacks to feel good! AllInclusive Buffet Restaurant, International Buffet Cuisine, ReservationNot Required, Non-Smoking and A/C.Snack Sunset Restaurant, Tasty snacks with a modern twist at anytime of the day! All Inclusive Buffet Restaurant, International BuffetCuisine, Reservation Not Required, Non-Smoking and A/C.Swiss Thematic Restaurant La Fondue, Delicious All InclusiveSwiss cuisine, All Inclusive A la Carte Restaurant, Mexican Cuisine,Reservation Required, Non-Smoking and A/C.Dress CodeThe following restaurants request the casual elegant dress code: La Vaqueria, La Fondue, Le Fleur, La Hacienda, Mama Mia, Miso and Las OlasCasual Elegant dress code description:For gentleman, long pants, closed shoes and shirt withsleeves are required. Casual shorts and sandals areacceptable for ladies.The following restaurants request casual dress code:Snack Riviera Restaurant, Snack Sunset Restaurant, Buffet Restaurant Green, Buffet Restaurant Orange,and Chill Out Restaurant.Casual dress code description:Guests are not allowed to enter barefoot, with swimming suits or wet clothes. For gentleman it is mandatory to wear shirt with sleeves.

MISCELLANEOUS INFORMATION

General Information-Student groups are not permitted.

Environmental LevyThe Municipalidad of Solidaridad in the Rivera Maya is one of the mostbeautiful places in the Mexican Caribbean. Tourism has been instrumentalin driving the economic and social development of the region. In aneffort to continue to preserve, conserve and beautify the destination,the Municipality of Solidaridad has implemented a small environmentallevy on visitors. Effective for travel 10/11/17 to 12/31/17, the hotelswill collect $10.00 Mexican pesos per room per day. From 01/01/18onwards, hotels will collect $20 Mexican pesos per room per day. Theproceeds will be deposited in an environmental trust to fund localprojects.

LOCAL ATTRACTIONS

Tourist Attractions Nearby: -Tulum: 35 miles(56 kms)

-Cozumel: 16 miles(26 kms)

-Cancun: 35 miles(56 kms)

-Playa del Carmen : 3 miles(5 kms)

CANCELLATION FEES

2018:12/23/17-04/30/18, within 14 days, 2-night penalty.12/23/17-04/30/18, within 7 days, 4-night penalty.12/23/17-04/30/18, within 1 day, 100% penalty.05/01/18-12/22/18, within 7 days, 2-night penalty.05/01/18-12/22/18, within 1 day, 3-night penalty.2019:12/23/18-04/21/19, within 14 days, 2-night penalty.12/23/18-04/21/19, within 7 days, 4-night penalty.12/23/18-04/21/19, within 1 day, 100% penalty.05/01/19-12/22/19, within 7 days, 2-night penalty.05/01/19-12/22/19, within 1 day, 3-night penalty.No show and early departure will incur 100% penalty.