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From Our Customers

"The honeymoon was absolutely amazing, the resort was breathtaking & the service was extraordinary! They took really good care of us & the GM even set us up in the Prime Minister suite which was so beautiful. I couldn't have asked for a better honeymoon. Thank you so much for everything you did for us. We really appreciate you!"

Chardon

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Sandals Resorts

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Ocean Maya Royale

HOTEL INFORMATION

Ocean Maya Royale
Carretera Federal Chetumal Km. 299, 77710 Playa del Carmen, Q.R., Mexico Playa del Carmen, Q.Roo, Mexico C.P. 77710

Distance from hotel to Cancun International Airport (CUN), 57 minutes.

Distance from hotel to town, 10 kms (6 miles).

The Ocean Maya Royale hotel is located on the seafront of Riviera Maya,in the heart of the Mexican Caribbean and close to Playa del Carmen. In2010 the hotel was completely refurbished and now has renovated rooms, anew Italian restaurant called La Dolce Vita, an addition to the alreadyexisting three themed restaurants, the Despacio Spa Centre, four meetingrooms and more. The hotel also offers many activities and the Privilege,Exclusive Rooms and Services for those who are looking for a moreexclusive stay.Ocean Hotels, with you in mind

HOTEL AMENITIES

  • Accommodations (320) Accommodations for Physically Challenged Guests
  • Activities Activities Desk
  • Aerobics (aqua) Air Conditioning (public areas)
  • Banquet Room ($) Bar (swim-up)
  • Barber Shop ($) Bars (3)
  • Basketball Courts (3) Beach (onsite)
  • Beauty Salon ($) Billiards
  • Boat Rentals ($) Business Center ($)
  • Business Services ($) Car Rental Desk ($)
  • Coffee Shop Concierge
  • Conference Rooms (3) Currency Exchange
  • Dive Center ($) Doctor (on call) ($)
  • Dry Cleaning Services ($) Elevators
  • Entertainment Exercise Classes
  • Facilities for Physically Challenged Guests
  • Fitness Center Fitness Room
  • Front Desk (24-hour) Gift Shops (4)
  • Golf (nearby) ($) Health Club
  • Hospitality Desk Jacuzzi (outdoor)
  • Massage Medical Services ($)
  • Meeting Rooms (3) Multilingual Staff
  • Newsstand ($) Parking
  • Ping Pong Pools (outdoor) (2)
  • Poolside Beverage Service Poolside Grill
  • Poolside Meal Service Porters
  • Restaurants (6) Sauna ($)
  • Security (24-hour) Snack Bar
  • Solarium Spa ($)
  • Suites Sundries Shop
  • Taxi Stand ($) Tennis Courts (lighted) (3)
  • Tour Desk ($) Tours & Excursions ($)
  • Towels (beach/pool) Travel Agency ($)
  • Umbrellas (beach) Umbrellas (pool)
  • Volleyball (beach) Watersports (motorized) ($)
  • Watersports (non-motorized) Wedding Coordinator
  • Wedding Site
  • Breakfast Room
  • Privilege section
  • Internet Access (high Speed, Wireless)
  • Free throughout the hotel.
  • ($) Denotes a fee may be charged.
  • Please note: Some hotel amenities listed above
  • may have an additional fee associated with them.

MARKETS

Spa, Wedding, All Inclusive, Beach, Romance, Dive,Eco-Tourism, Golf, Honeymoon and Business.

ACCOMMODATION CATEGORIES AND DESCRIPTIONS

Arrival/Departure Time: Check-in-time: 3:00 pm Check-out-time: 12:00 pmEarly check-in and late checkout on request, and subject to availability.Children Policy: This hotel is adult couples only. Guests must be 18 years old.Maximum Occupancy: 2018Maya Deluxe - 3 adults.Maya Deluxe Ocean View - 3 adults.Honeymoon Maya Deluxe - 2 adults.Privilege Junior Suite - 2 adults.Romance Suite - 2 adults.Honeymoon Junior Suite - 2 adults.2019:Maya Deluxe - 3 adults.Maya Deluxe Ocean View - 3 adults.Privilege Honeymoon Maya Deluxe - 2 adults.Privilege Junior Suite - 2 adults.Privilege Romance Suite - 2 adults.Privilege Honeymoon Junior Suite - 2 adults.Maya Deluxe, (MDX) Located on the ground floor or 1st floor with bathroom withshower.Bedding: 1 king bed or 2 double beds.

View: Garden or Ocean.

Maya Deluxe Ocean View, (MDO) Located on the ground floor or 1st floor withbathroom with shower.Bedding: 1 king bed or 2 double beds.

View: Ocean.

12/24/2017 - 12/23/2018Honeymoon Maya Deluxe, (MDH) Located on the 1st floor, bathroom with shower,double Jacuzzi on terrace. Guests will have access at no extra cost toPrivilege Services.Bedding: 1 king bed.

View: Garden or Ocean.

12/24/2018 - 12/23/2019Privilege Honeymoon Maya Deluxe, Spacious, modern room consisting of abedroom, separate lounge and furnished terrace with jacuzzi and views ofthe garden. Includes special amenities.Privilege Junior Suite, (RVP) Luxurious, modern and spacious with two differentambiances featuring a flat screen television, stocked mini bar, iron,safety deposit box, a divided sitting area with sofa and chairs forlounging, air conditioning, bathroom with separate shower, vanity mirror,amenity kit, hair dryer, furnished terrace overlooking tropical gardens.Privilege exclusive services and amenities such as Premium brandbeverages, private beach section, welcome gift, pillow menu, bathrobe andslippers, in room iPod docking station.12/24/2018 - 12/23/2019Privilege Romance Suite, Luxurious, modern and spacious one bedroomsuites feature a flat screen television, coffee machine, iron, stockedmini bar refreshed daily, safety deposit box, air conditioning, separateliving room with sofa and chairs for lounging, additional flat screentelevision, furnished terrace overlooking tropical gardens. Features acomplete bathroom with double Jacuzzi, shower, double vanity area,vanity mirror, hair dryer. Privilege exclusive services and amenitiessuch as Premium brand beverages welcome gift, pillow menu, bathrobe andslippers, in room iPod docking station. Guests will have access at noextra cost to Privilege Services.12/24/2017 - 12/23/2018Romance Suite, (RMN) Luxurious, modern and spacious one bedroom suites featurea flat screen television, coffee machine, iron, stocked mini barrefreshed daily, safety deposit box, air conditioning, separate livingroom with sofa and chairs for lounging, additional flat screen television,furnished terrace overlooking tropical gardens. Features a completebathroom with double Jacuzzi, shower, double vanity area, vanity mirror,hair dryer. Privilege exclusive services and amenities such as Premiumbrand beverages welcome gift, pillow menu, bathrobe and slippers, in roomiPod docking station. Guests will have access at no extra cost toPrivilege Services.Bedding: 1 king bed.

12/24/2017 - 12/23/2018Honeymoon Junior Suite, (HJS) Exclusive and modern decoration designed forcouples on their honeymoon. Honeymoon terrace with Jacuzzi for 2 people,LCD 32" TV with international channels, minibar (restocked daily withfree water, soft drinks and beer), room service, premium bar, alarm clockwith MP3 and iPod connection, iron and ironing board, bathrobe andslippers, air Conditioning with climate control, telephone, free safebox, umbrella, 110v and 220v voltage (1 European standard plug).Bathroom: Shower, hair dryer and magnifying mirror and VIP amenities.Guests will have access at no extra cost to Privilege Services.Bedding: 1 king bed.

12/24/2018 - 12/23/2019Privilege Honeymoon Junior Suite, Exclusive and modern decorationdesigned for couples on their honeymoon. Honeymoon terrace with Jacuzzifor 2 people, LCD 32" TV with international channels, minibar (restockeddaily with free water, soft drinks and beer), room service, premium bar,alarm clock with MP3 and iPod connection, iron and ironing board,bathrobe and slippers, air Conditioning with climate control, telephone,free safe box, umbrella, 110v and 220v voltage (1 European standard plug).Bathroom: Shower, hair dryer and magnifying mirror and VIP amenities.Guests will have access at no extra cost to Privilege Services.Privilege A La Carte:Prior to arrival, Privilege guests may submit their personalized requests to Privilege Guest Services at http://www.oceanhotels.net/en/privilege/privilege-a-la-carte.php.

Nine a la carte service selections will be available including:-Room location (high or ground floor, for example) in

accordance with room type reserved.-Advance reservations at a la carte specialty restaurants

on evenings of choice-Menu choices for in-room breakfast service the day after

arrival at the resort-Mini bar beverages and snacks selections

-Preferred in-room welcome amenity (fruit basket or cold

cuts, for example)-Preferred pillow type (goose feather, firm, soft,

orthopedic)-VIK (Very Important Kid) age-appropriate preferences

-Advance reservations for spa treatments and services

-Daily newspaper preference

Privilege Services:Clients staying in a Romance Suite, Honeymoon Junior Suite or Honeymoon Maya Deluxe have free access to Privilege Services. With Privilege, guests also enjoy a host of services and amenities, including:-Premium rooms with preferential location and private

balcony terrace-Free internet unlimited connectivity throughout the resorts

-Privilege welcome gift

-Welcome bottle of wine or selection by the chef

-Beds with top-grade linens and pillow-top

-Pillow menu

-Daily turndown service

-Bathrobes and slippers

-LCD TV with international channels

-DVD player and selection of films (available upon request)

-Alarm clock with iPod docking station

-Coffee maker

-Iron and ironing board

-Butler service

-Minibar, restocked daily with soft drinks, water, beer and

liquor-Premium top-shelf liquor service in the bars and restaurants

-Privilege beach towels

-Privilege lounge with concierge services, computers, free

wi-fi, library-Privilege lounge hors d'oeuvres and snack service

-Personalized check-in and check-out services

-Concierge services for spa, travel and other personal

experiences-Exclusive Privilege Beach with Balinese sun beds and

waiter service-10% discount on services at Despacio Spa Centre and DiveIt!

-Privilege restaurant services are complete with preferential

reservations in all a la carte restaurants-A la carte room service at no extra charge 24hrs

-Privilege breakfast in bed, as part of room service

-Daily a la carte Privilege breakfast in the private

Privilege lounge-One exclusive dinner per stay (advance reservation

required)All accommodations include: coffee/tea maker, table, desk, turndownservice, hairdryer, wake-up calls, housekeeping, iron, ironing board,maid service, mini-bar, movies (in accommodation), non-smokingaccommodations, radio, room service, air conditioning, safe, alarmclock, smoke detector, balcony or terrace, sprinkler system, blackoutdrapes and television (remote controlled).Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.

FOOD AND BEVERAGE OUTLETS

Fresco Juice Bar, Specializing in tropical fruits and juices.Pool Bar, Located in the hotel's pool, offering a wide variety ofsnacks and cocktails throughout the day.Mikes's Coffee, Speciality teas, coffees and home-made cakes.Blue Moon Restaurant, Romantic evening meals with a wide range ofinternational cuisine.El Charro, The restaurant is situated in front of the pool.During the day, it serves a wide selection of international dishesfreshly made by their very own chef and during the evening it istransformed into a Mexican restaurant.La Dolce Vita, A la carte Italian restaurant with sea views.La Hacienda Restaurant, A buffet restaurant which offers avariety of international cuisines freshly made by their chef, frombreakfasts through to themed dinners alike.Yookoso, A la carte Asian restaurant with teppanyaki grills.Please Note:-Dress code required for dinner. Men are required to wear

long pants at the main buffet and all a la carte restaurants, shoes or dress sandals.

-Operational hours are subject to change.

BONUS FEATURES

Bonus Features:-Free internet access in the lobby (WiFi)

-Watersports (non-motorized)

-Welcome drink

-Bottled water

-Chaise lounges

-Use of tennis courts

-Daily newspaper

-Morning coffee

-Towels

-Use of fitness center

-Daily activities

MISCELLANEOUS INFORMATION

Environmental LevyThe Municipalidad of Solidaridad in the Rivera Maya is one of the mostbeautiful places in the Mexican Caribbean. Tourism has been instrumentalin driving the economic and social development of the region. In aneffort to continue to preserve, conserve and beautify the destination,the Municipality of Solidaridad has implemented a small environmentallevy on visitors. Effective for travel 10/11/17 to 12/31/17, the hotelswill collect $10.00 Mexican pesos per room per day. From 01/01/18 onwards,hotels will collect $20 Mexican pesos per room per day. The proceeds willbe deposited in an environmental trust to fund local projects.Spring Break-The hotel does not accept spring breakers.

-For travel beginning on or after 02/01/18 and through the night of

04/30/18, no customers 23 years or younger are allowed unless there is at least one adult over 30 years old in the same room.-Student or spring breaker groups or FIT bookings with 16-23 year olds

are not allowed even when accompanied by adults over 30 years old.

CANCELLATION FEES

201812/24/17-04/30/18, within 10 days, 3-night penalty.05/01/18-12/23/18, within 7 days, 2-night penalty.2019:12/24/18-04/30/19, within 10 days, 3-night penalty.05/01/19-12/23/19, within 7 days, 2-night penalty.