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From Our Customers

"The honeymoon was absolutely amazing, the resort was breathtaking & the service was extraordinary! They took really good care of us & the GM even set us up in the Prime Minister suite which was so beautiful. I couldn't have asked for a better honeymoon. Thank you so much for everything you did for us. We really appreciate you!"

Chardon

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Sandals Resorts

Beaches Resorts

Iberostar Del Mar

HOTEL INFORMATION

Iberostar Paraso Del Mar
Chetumal Puerto Jurez Km. 309, Playa Paraiso77710 Playa del Carmen, Quintana Roo, Mexico

Distance from hotel to Playa del Carmen, 20 minutes.

Distance from hotel to Cancun International Airport (CUN), 30 minutes.

Iberostar Paraso del Mar invites you to experience the true essence of the Caribbean. Here, you will find yourself surrounded by acres of lush tropical foliage, shimmering pools with whirlpools, a waterfall and a

mile of white sand beach stretched along Mexico's famed Mayan Riviera.

Relax on your own private balcony to the sounds of tropical birds and gentle cooling breezes. The laid-back atmosphere continues with a world-

class 32,000-square foot spa and well-manicured 18-hole golf course.

This is your paradise by the sea, where the warmth of the sun is matched by the warmth of the service.Easy to reach. Hard to leave.

HOTEL AMENITIES

  • Accommodations Accommodations for Physically Challenged Guests
  • Aerobics (aqua) Archery
  • Babysitting Services ($) Bar (beach)
  • Bar (swim-up) (2) Barber Shop ($)
  • Bars Bars
  • Basketball Basketball (water)
  • Beach Beach (onsite)
  • Beauty Salon ($) Billiards
  • Bocce Breakfast Room
  • Car Rental Desk ($) Casino
  • Catamarans Children's Activities
  • Children's Playground Conference Rooms ($)
  • Credit Cards (accepted) Currency Exchange ($)
  • Disco Disco/Nightclub
  • Dive Center ($) Doctor (on call) ($)
  • Entertainment Exercise Classes
  • Facilities for Physically Challenged Guests
  • Fitness Center Fitness Center (nearby)
  • Floors (3) Front Desk (24-hour)
  • Game Room Gift Shop ($)
  • Golf (18-hole, onsite) Golf (onsite) ($)
  • Health Club Hospitality Desk
  • Ice Machines Internet Access ($)
  • Jacuzzis (outdoor) Kayaks
  • Laundry Service ($) Lounges
  • Massage Services ($) Massage Services ($)
  • Medical Services ($) Meeting Room ($)
  • Mini Market Multilingual Staff
  • Non-Smoking Accommodations (available)
  • Parking Ping Pong
  • Pool Pool (children's)
  • Pool (freshwater) Pool (outdoor)
  • Pool (salt water) Pools (outdoor)
  • Poolside Grill Poolside Meal Service
  • Ramp (for physically challenged) Recreation Area
  • Restaurant Restaurants (9)
  • Room Service (limited) Rooms (388)
  • Sailing Sauna ($)
  • Security (24-hour) Spa
  • Spa ($) Suites (16)
  • Sundries Shop Taxi Stand ($)
  • Teen Club Tennis Court (lighted)
  • Tennis Courts (day/night) Tennis Instructor ($)
  • Theater Tour Desk ($)
  • Tours & Excursions ($) Towel Service
  • Towels (beach) Towels (beach/pool)
  • Travel Agency ($) Turkish Bath ($)
  • Umbrellas (beach/pool) Volleyball (beach)
  • Watersports (motorized) ($) Watersports (non-motorized)
  • Watersports (non-motorized, nearby)
  • Wedding Coordinator ($) Wedding Site ($)
  • Wheelchair Access Whirlpool
  • Windsurfing
  • Internet Access (wireless): ($)
  • At the Convention Center
  • Miscellaneous Amenities: ($)
  • -Complimentary WiFi
  • -Kids Club for children ages 4-12/Teen club
  • -Exchange privileges with Iberostar Paraso Beach
  • Babysitting Services
  • -The client must pay the babysitter directly (cash only).
  • -The maximum number of children per babysitter is 3 children
  • at a time.
  • ($) Denotes a fee may be charged.
  • Please note: Some hotel amenities listed above
  • may have an additional fee associated with them.

MARKETS

All Inclusive, Beach, Dive, Family Friendly, Wedding,Honeymoon, Romance, Spa and Golf.

ACCOMMODATION CATEGORIES AND DESCRIPTIONS

Arrival/Departure Time: Check-in-time: 3:00 pm Check-out-time: 12:00 pmEarly check-in and late checkout on request, and subject to availability.Children Policy: Children's age break is 12 years old.

Maximum Occupancy: 2018-2019Standard - 4 adults or 2 adults and 2 children or 3 adults and 1 child.Superior Standard Room - 4 adults or 2 adults and 2 children or 3 adults and 1 child.

Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.Standard Family Room* - 6 adults or 4 adults and 2 children or 3 adults and 3 children or 5 adults and 1 child.Ocean Front Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.Ocean Front Superior Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.Ocean Front Presidential Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.Presidential Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.*There is a 4 adult minimum in the Standard Family Room.Standard, (STD) Room with a private balcony with garden view, airconditioning, ceiling fan, minibar (stocked every other day with beer, soft drinks and bottled water). room service from11:00am-11:00pm, flat screen TV, alarm clock, digital safe, coffee maker, iron and ironing board and hair dryer. King rooms with stand up shower, double rooms with bathtub/shower combo. Total area is 431 square feet.Bedding: 1 king bed or 2 double beds.

View: Garden or Jungle.

Superior Standard Room, (S0H) this room is slight larger than the Standard Room, 431 sq. ft., preferential room location, access to spa wet areas.Bedding: 1 king bed or 2 double beds.

View: Garden.

Junior Suite, (JRS) Junior Suite with a private balcony with garden view, air conditioning, ceiling fan, minibar (stocked every other day with beer, soft drinks and bottled water),room service from 11:00am-11:00pm, flat screen TV, alarm clock, digital safe, coffee maker, iron and ironing board and hair dryer. King rooms with stand up shower, double rooms with bathtub/shower combo. Total area is 474 square feet. Location convenient to pool or beach. Complimentary WiFi in lobby. Complimentary access to Spa Sensations wet area.Bedding: 1 king bed or 2 double beds.

View: Garden or Jungle.

Oceanfront Junior Suite, (FJR) Junior Suite with a private balcony with oceanfront view, air conditioning, ceiling fan, minibar (stocked every other day with international beer, soft drinks and bottled water), room service from 11:00am-11:00pm, flat screen TV, alarm clock, digital safe, coffee maker, iron and ironing board, hair straightening iron and hair dryer. King rooms with stand up shower, double rooms with bathtub/shower combo. Total area is 474 square feet. Complimentary access to Spa Sensations wet area.

Complimentary WiFi in lobby. Daily turndown service.Bedding: 1 king bed or 2 double beds.

Standard Family Room, (PR5) Room with guranteed connecting bedrooms, one room with 2 double beds and one room with 1 king bed. A private balcony with garden view; air conditioning, ceiling fan, minibar (stocked every other day with beer, soft drinks and bottled water), room service from 11:00am-11:00pm, flat screen TV, alarm clock, digital safe, coffee maker, microwave, iron and ironing board and hair dryer. Bathroom with bathtub/shower combo. Total area is 861 square feet. Complimentary WiFi in lobby. Room service includes children's menu. Family amenities with children's items. Priority reservations at specialty restaurants.

Complimentary access to Spa Sensations wet area.Oceanfront Superior Junior Suite, (FUJ) Junior Suite with a private balcony with oceanfront access, located on the ground floor, air conditioning, ceiling fan, minibar (stocked every other day with international beer, soft drinks and bottled water), room service from 11:00am-11:00pm, flat screen TV, alarm clock, digital safe, coffee maker, iron and ironing board, hair straightening iron and hair dryer. King rooms with stand up shower, double rooms with bathtub/shower combo. Total area is 474 square feet. Beachfront location on the first floor with direct access to the beach. Complimentary WiFi in lobby.

Complimentary access to Spa Sensations wet area. Unlimited dinner reservations. Beach towels in room.Bedding: 1 king bed or 2 double beds.

Oceanfront Presidential Junior Suite(*), (PEJ) Junior Suite with oversized bedroom with a private terrace with ocean view.

Air conditioning, ceiling fan, minibar (stocked daily with beer, soft drinks and bottled water), room service from 11:00am-11:00pm, flat screen TV, alarm clock, digital safe, coffee maker, iron and ironing board, hair dryer, hair straightening iron, bathrobe and slippers. King rooms with stand up shower, double rooms with bathtub/shower combo.

Total area is 947 square feet. Oceanfront view. Convenient location, on second floor, near beach and pool. Welcome amenity. Complimentary WiFi in lobby. Complimentary access to Spa Sensations wet area. Unlimited reservations at specialty restaurants. Daily turndown service. Espresso machine. One aromatherapy service. Beach towels in room.Bedding: 2 double beds.

Presidential Suite(*), (PST) Suite with oversized bedroom with a large living room, a separate dining room and kitchenette.

Private wrap around terrace with ocean view, whirlpool and sun loungers. Individually controlled air conditioning, ceiling fan, minibar (stocked daily with beer, soft drinks and bottled water), room service from 11:00am-11:00pm, flat screen TV, alarm clock, DVD and CD player, digital safe, coffee maker, iron and ironing board, hair dryer. Spacious bathroom with double vanity sink, bathrobe and slippers, luxorious bath amenities, shower and separate whirlpool tub.

Total area is 2583 square feet. Oceanfront view. Convenient location on the second floor, near beach and pool. Welcome amenity. Early check in and late check out upon availability.

Complimentary WiFi in room and lobby. Complimentary access to Spa Sensations wet area. Unlimited reservations at specialty restaurants. Private check in in the room. Beach towels in room. Daily turndown service. One romantic turndown service. Espresso machine, microwave, hair straightening iron. One aromatherapy service. Access to IBEROSTAR Paraiso Lindo. One 50 minute massage per person per stay. One romantic dinner. Game console. Flowers in room. This suite offers the advantage of connecting rooms with a Junior Suite with 2 double beds when purchased separately.Bedding: 1 king bed.

(*) Denotes on request basis only, no allotment given.All accommodations include: hairdryer, telephone, heating (central),towels, housekeeping, trouser press: ($), internet access (wireless):($), wake-up calls, internet access: ($), iron, ironing board, maidservice, mini-bar, air conditioning, movies (in accommodation): ($),alarm clock, non-smoking accommodations, balcony (private),refrigerator, ceiling fan, safe (in accommodation), coffee/tea maker,shower, connecting rooms (available on request), smoke detector, crib(on request) and television (cable, satellite).Room Service (limited)from 11:00am to 11:00pmBathtubonly in rooms with 2 double beds($) Denotes a fee may be charged.Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.

FOOD AND BEVERAGE OUTLETS

El Teatro, Bar SalonGeneral Opening Hours: 5:00pm-12:00amKiosko, Beach BarGeneral Opening Hours: 10:00am-5:00pmLa Cupula, Lobby BarGeneral Opening Hours: 9:00am-1:00amLa Fuente, Lobby BarGeneral Opening Hours: 9:00am-12:00amLa Perla, Swim Up BarGeneral Opening Hours: 11:00am-5:00pmLas Olas, Swim Up BarGeneral Opening Hours: 11:00am-6:00pmEl Mercado, Open for continental breakfast, breakfast, lunch,dinner & late snacks. Gentlemen must wear shirts with sleeves for dinnerDress Code: Casual.

La Plaza, Gentlemen must wear shirts with sleeves for dinnerBreakfast Hours: 7:00am-10:00amDinner Hours: 6:30pm-10:00pmDress Code: Casual.

El PuenteGeneral Opening Hours: 11:00am-6:30pmEl Colonial(*), Gourmet, open daily for dinner only. Gentlemenmust wear shirts with sleeves and long trousers.Dinner Hours: 6:30pm-10:00pm(*) Denotes reservation is required.El Faro(*), Tropical, open daily for dinner only. Gentlemen mustwear shirts with sleeves and long trousers.Dinner Hours: 6:30pm-10:00pm(*) Denotes reservation is required.El Rodizio(*), Open daily for dinner only. Gentlemen must wearshirts with sleeves and long trousers.Cuisine: Brazilian.Dinner Hours: 6:30pm-10:00pm(*) Denotes reservation is required.Hashiru(*), Open daily for dinner only. Gentlemen must wearshirts with sleeves and long trousers.Cuisine: Japanese.Dinner Hours: 6:30pm-10:00pm(*) Denotes reservation is required.La Dorada(*), Open daily for dinner only. Gentlemen must wearshirts with sleeves and long trousers.Cuisine: Mediterranean.Dinner Hours: 6:30pm-10:00pm(*) Denotes reservation is required.La Hacienda(*), Open daily for dinner only. Gentlemen must wearshirts with sleeves and long trousers.Cuisine: Mexican.Dinner Hours: 6:30pm-10:00pm(*) Denotes reservation is required.CoronaGeneral Opening Hours: 5:00pm-1:00amStar Rock CafeGeneral Opening Hours: 8:00pm-3:00amEl Puerto(*), Open daily for dinner only. Men must wear shirtswith sleeves.Dinner Hours: 6:30pm-10:00pmDress Code: Casual.

(*) Denotes reservation is required.Please Note:The number of guaranteed reservations varies among the different hotels since this is established by their ownmanagement based on number of restaurants available on site and the average stay of their guests.

Length of Stay & Amount of Guaranteed Reservations:3 nights: 1 guaranteed reservation.4 to 6 nights: 2 guaranteed reservations.7 to 9 nights: 3 guaranteed reservations.10 to 11 nights: 4 guaranteed reservations.12 or more nights: 5 guaranteed reservations.Restrictions:-Reservations have to be made in advance.

-Dress code applies: gentlemen must wear shirts with

sleeves at all specialty restaurants, and they must wear long trousers at most of them. Appropriate footwear is also encouraged.-Most restaurants are non-smoking.

-Also, at certain restaurants there is a minimum age: e.g.

Gourmet El Museo at Paraiso Lindo and Gourmet L'Etoile at Paraiso Maya (12 years).-Any extra reservation will be granted only if there is

availability on the very same day. Guests are placed on a waiting list and they will be notified that afternoon.

ADD-ON PACKAGE (HONEYMOON PACKAGE 2018-2019)

HONEYMOON PACKAGE 2018-2019Booking Dates: 06/20/2017 - 10/31/2019Travel Dates: 11/01/2017 - 10/31/2019Package Inclusions:-Bottle of champagne

-Fruit plate

-Iberostar gift

Please Note:-Marriage certificate copy will be required upon arrival at

hotel reception.Package inclusions are subject to change.

MISCELLANEOUS INFORMATION

Iberostar Exchange Privileges:-Clients from Iberostar Paraiso del Mar and Iberostar

Paraiso Beach can spend the day (9:00am to 6:00pm) at Iberostar Tucan and Iberostar Quetzal or Iberostar Cozumel without paying for a day pass (transportation not included).

-The same above privileges are given for clients from either

Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel-Clients from Iberostar Paraiso Lindo have full access to

facilities & restaurants (if availability allows it) at Iberostar Paraiso del Mar and Iberostar Paraiso Beach and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).-Clients of Iberostar Paraiso Maya have full access to

facilities & restaurants (if availability allows it) of Iberostar Paraiso del Mar and Iberostar Paraiso Beach as well as Paraiso Lindo and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).-Clients of Iberostar Grand Hotel Paraiso have full access

to facilities & restaurants (if availability allows it) to the whole Paraiso Complex and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).General Information-This IBEROSTAR Resort is a part of the "Premium Collection".

Environmental LevyThe Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean.

Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors. Effective for travel 10/11/17 to 12/31/17, the hotels will collect $10 Mexican pesos per room per day. From 01/01/18 onwards, hotels will collect $20 Mexican pesos per room per day. The proceeds will be deposited in an environmental trust to fund local projects.Spring Break Policy:Travel Dates: 01/01/2018 - 10/31/2019IBEROSTAR Hotels and Resorts is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:-The minimum age requirement for check in is 18 years of

age.

-One parent or chaperone at least 25 years of age will be

required per room for check in.-In the event that any guests engage in inappropriate

behavior disrespecting hotel staff and/or other guests or cause physical damages to the facilities, the hotel management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.Spring Break Groups Policy:Travel Dates: 01/01/2018 - 10/31/2019-In order to maintain a family oriented environment,

IBEROSTAR Hotels and Resorts will be implementing a policy directed at student/youth groups.-Students/youths are considered by the hotel as any person

between 16 and 23 years of age.

-In addition to the Spring Break Policy instituted for all

bookings traveling in the months of March and April, groups shall adhere to the following conditions:-Any student/youth group must be pre-approved and will be

reviewed on a case by case basis.-Upon check in, each group will be required to leave a

refundable cash deposit of $200.00 USD per room for any charges or damages that might be incurred during the stay.-In the event that any members from the group engage in

inappropriate behavior disrespecting hotel staff and/or other guests or cause physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.

LOCAL ATTRACTIONS

Tourist Attractions Nearby: -Tulum: 60 minutes by car

-Xel Ha: 60 minutes by car

-Xcaret: 30 minutes by car

CANCELLATION FEES

2018-201911/01/17-10/31/19, within 3 days, 1-night penalty.