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From Our Customers

"The honeymoon was absolutely amazing, the resort was breathtaking & the service was extraordinary! They took really good care of us & the GM even set us up in the Prime Minister suite which was so beautiful. I couldn't have asked for a better honeymoon. Thank you so much for everything you did for us. We really appreciate you!"

Chardon

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Sandals Resorts

Beaches Resorts

Iberostar Quetzal

HOTEL INFORMATION

IBEROSTAR Quetzal
Av. Xaman Ha Lote Hotelero No. 2, Fraccionamiento Playacar, 77710 Playa del Carmen, Quintana Roo, Mexico

Distance from hotel to town, 7 minutes.

Distance from hotel to Cancun International Airport (CUN), 45 minutes.

Completely in harmony with its lush, jungle setting, Iberostar Quetzal provides a truly tropical escape. Enjoy the finest open-air dining under that ched roofs, surrounded by exotic plants, toucans, flamingoes and friendly monkeys. Explore nearby ruins, ponds and caves, scuba dive among brightly colored fish, stroll along a spectacular beach and shop at the famed 5th Avenue in Playa del Carmen. Or just relax in expansive beach area or your own corner of the lagoon-like pool with the kind ofwarm service that lets your worries completely disappear. It is all here, in a setting that lets total relaxation come naturally.

HOTEL AMENITIES

  • Accommodations for Physically Challenged Guests
  • Aerobic Classes Aerobics
  • Aerobics (aqua) Archery
  • Ballroom ($) Banquet Room
  • Bar Bar (swim-up)
  • Bars (5) Basketball Court
  • Beach (onsite) Beauty Salon ($)
  • Billiards Boat Rentals ($)
  • Bocce Breakfast Room
  • Car Rental Desk ($) Catamarans
  • Children's Activities Children's Playground
  • Conference Room ($) Currency Exchange ($)
  • Disco/Nightclub Dive Center ($)
  • Doctor (on call) ($) Entertainment
  • Exchange Privileges Exercise Classes
  • Fitness Center Fitness Center (nearby)
  • Float Mats Floors (3)
  • Golf (nearby) ($) Hospitality Desk
  • Ice Machines Internet Service ($)
  • Jacuzzis (outdoor) Kayaks
  • Laundry Service ($) Medical Services ($)
  • Meeting Room ($) Multilingual Staff
  • Nightclub Non-Smoking Accommodations (available)
  • Parking Facility Ping Pong
  • Pool (children's) Pool (outdoor)
  • Pools (outdoor) Poolside Beverage Service
  • Poolside Grill Poolside Meal Service
  • Restaurants (6) Room Service (limited)
  • Rooms (350) Safety Deposit Box (in room)
  • Sailing Sauna
  • Scuba Diving (lessons) Shooting ($)
  • Snack Bar Spa
  • Sundries Shop ($) Taxi Stand ($)
  • Tennis Courts (lighted) Tennis Instructor ($)
  • Theater Tour Desk ($)
  • Tours & Excursions ($) Travel Agency ($)
  • Umbrellas (beach/pool) Valet Service ($)
  • Watersports (motorized) ($) Watersports (non-motorized)
  • Watersports (non-motorized, nearby)
  • Wedding Coordinator ($) Wedding Site ($)
  • Windsurfing
  • Miscellaneous Amenities: ($)
  • -Complimentary WiFi
  • -Kids Club for children ages 4-12
  • -Lush forest vegetation
  • Babysitting Services
  • -The client must pay the babysitter directly (cash only).
  • -The maximum number of children per babysitter is 3 children
  • at a time.
  • ($) Denotes a fee may be charged.
  • Please note: Some hotel amenities listed above
  • may have an additional fee associated with them.

MARKETS

Beach, Honeymoon and Family Friendly.

ACCOMMODATION CATEGORIES AND DESCRIPTIONS

Arrival/Departure Time: Check-in-time: 3:00 pm Check-out-time: 12:00 pmEarly check-in and late checkout on request, and subject to availability.Children Policy: -Children's age break is 12 years old.

Maximum Occupancy: 2018-2019Standard - 4 adults or 2 adults and 2 children, or 3 adults and 1 child.Superior Standard Room - 4 adults or 2 adults and 2 children, or 3 adults and 1 child.Junior Suite - 4 adults or 2 adults and 2 children, or 3 adults and 1 child.Standard Family Room - 6 adults or 4 adults and 2 children, or 3 adults and 3 children, or 5 adults and 1 child.Oceanfront Junior Suite - 4 adults or 2 adults and 2 children, or 3 adults and 1 child.Presidential Suite - 4 adults or 2 adults and 2 children, or 3 adults and 1 child.Please note:-There must be at least 4 adults in the Standard Family

Room. Children can count towards the adult minimum occupancy but must pay the adult rate.-The hotel will be implementing triple and quad

restrictions for 03/01/18-04/07/18 and 03/01/18-04/20/19.Standard, (STD) has a total area of 377 sq. ft., 2 double beds or 1 king bed, and a charming private balcony with garden or jungle view. There are 2 handicap suites available in this Mexican room category to accommodate travelers with disabilities.Bedding: 1 king bed or 2 double beds.

Superior Standard Room, (S0H) is 377 sq. ft. suite. The Superior Standard Room features 2 double beds or 1 king bed and a spectacular private balcony with garden or jungle view.Bedding: 1 king bed or 2 double beds.

Junior Suite, (JRS) this spacious and well-appointed Mexican room.

The 409 sq. ft. Junior Suite includes 1 king bed, 2 sofas and private balcony with garden or jungle view.Bedding: 1 king bed.

View: Garden or Jungle.

Standard Family Room, (PR5) Rooms with guranteed connecting bedrooms, one room with 2 double beds and one room with 1 king bed, a private balcony, air conditioning, ceiling fan, minibar (stocked every other day with beer, soft drinks and bottled water), room service from 11:00am to 11:00pm, flat screen TV, alarm clock, digital safe, coffee maker, microwave, iron and ironing board and hair dryer. Bathroom with vanity sink, bathrobes, shower. Total area is 754 square feet. Complimentary WiFi in lobby. Room service includes children's menu. Priority reservations at specialty restaurants. Family amenities with children's items. Complimentary access to Hydrotherapy Pool at Spa Sensations.View: Garden or Jungle.

Oceanfront Junior Suite, (OCJ) Junior Suite with a private balcony with oceanfront view, air conditioning, ceiling fan, minibar (stocked every other day with beer, soft drinks and bottled water), room service from 11:00am to 11:00pm, flat screen TV, alarm clock, digital safe, coffee maker, iron and ironing board, hair straightening iron and hair dryer. Bathroom with vanity sink, shower. Total area is 377 square feet.

Convenient location on first floor near pool. Complimentary WiFi in lobby. Complimentary access to Hydrotherapy Pool at Spa Sensations. Daily turndown service.Bedding: 1 king bed or 2 double beds.

View: Sea.

Presidential Suite(*), (PST) Suite with oversized bedroom with 1 king bed, walk in closet, adjacent room with 2 double beds, a large living room, a separate dining room and kitchenette.

Private terrace with ocean view, whirlpool and sun loungers.

Air conditioning, ceiling fan, minibar (stocked daily with international beer, soft drinks and bottled water), room service from 11:00am to 11:00pm, flat screen TV, alarm clock, DVD and CD player, digital safe, coffee maker, microwave, iron and ironing board, hair straightening iron, hair dryer.

Spacious bathroom with double vanity sink, bathrobe and slippers, shower and separate tub. Additional half bathroom.

Total area is 2282 square feet. Convenient location on second floor near beach and pool. Welcome amenity. Early check-in and late check-out upon availability. Complimentary WiFi in lobby. Unlimited reservations at specialty restaurants. Private check-in in the room. Beach towels in room. Daily turndown service. One romantic turndown service.

One aromatherapy service. Complimentary access to Hydrotherapy Pool at Spa Sensations. Espresso machine.

Flowers in room. Game console. One romantic dinner. One 50 minute massage per person per stay.(*) Denotes on request basis only, no allotment given.All accommodations include: shower, safe deposit box, telephone, airconditioning, television, balcony or patio, towels, ceiling fan,coffee/tea maker, crib (on request), hairdryer, heating (central),internet access: ($), iron, ironing board, linens (bed), maid service,mini-bar and smoke detector.Room Service (limited)Available from 11:00am to 11:00pm.($) Denotes a fee may be charged.Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.

FOOD AND BEVERAGE OUTLETS

El Paso Lobby BarGeneral Opening Hours: 9:00am-12:00amKiosko Beach BarGeneral Opening Hours: Summer 10:00am-8:00pm, Winter 10:00am-7:00pmLa Plaza Bar TheaterGeneral Opening Hours: 5:00pm-12:00amSwim Up BarGeneral Opening Hours: Summer 10:00am-6:00pm, Winter 9:00am-5:00pmCozumel, open for breakfast, lunch, dinner and late snacksBreakfast Hours: 7:00am-10:00amLunch Hours: 1:00pm-3:00pmDinner Hours: 6:30pm-10:00pmBonsai(*), seatings for dinner at 6:30pm, 7:00pm, 8:30pm and9:00pm, long pants required for gentlemenCuisine: Japanese.(*) Denotes reservation is required.La Gondola(*), seatings for dinner at 6:30pm, 7:00pm, 8:30pm and9:00pm, long pants required for gentlemenCuisine: Italian.(*) Denotes reservation is required.La Hacidena(*), Seatings for dinner at 6:30pm, 7:00pm, 8:30pm and9:00pm.Cuisine: Mexican.Dress Code: Casual.

(*) Denotes reservation is required.La Marimba(*), seatings for dinner at 6:30pm, 7:00pm, 8:30pm and9:00pm, dress code casualCuisine: Steaks.(*) Denotes reservation is required.Mediterranean Mare Nostrum(*), Tropical Mediterranean cuisine.Seatings for dinner at 6:30pm, 7:00pm, 8:30pm and 9:00pm. Long pantsrequired for gentlemen.(*) Denotes reservation is required.Please Note:The number of guaranteed reservations varies among the different hotels since this is established by their ownmanagement based on number of restaurants available on site & the average stay of their guests. Please see below the Length of Stay & Amount of Guaranteed ReservationsLength of Stay & Amount of Guaranteed Reservations: 1 - 4 nights - 1 guaranteed reservation. 5 - 6 nights - 2 guaranteed reservations. 7 - 9 nights - 3 guaranteed reservations.10 - 13 nights - 4 guaranteed reservations. 14 nights - 5 guaranteed reservations.Restrictions:-Reservations have to be made in advance.

-Dress code applies: gentlemen must wear shirts

with sleeves at all specialty restaurants, and they must wear long trousers at most of them. Appropriate footwear is also encouraged.-Most restaurants are non-smoking.

-Also, at certain restaurants there is a minimum

age: e.g. Gourmet El Museo at Paraiso Lindo and Gourmet L'Etoile at Paraiso Maya (12 years).-Any extra reservation will be granted only if there

is availability on the very same day. Guests are placed on a waiting list and they will be notified that afternoon.

ADD-ON PACKAGE (HONEYMOON PACKAGE 2018)

HONEYMOON PACKAGE 2018Booking Dates: 06/20/2017 - 10/31/2019Travel Dates: 11/01/2017 - 10/31/2019Package Inclusions:-Bottle of champagne

-Fruit basket

-Iberostar gift

Please Note:-Copy of the marriage certificate will be required upon

check-in at the hotel.Package inclusions are subject to change.

MISCELLANEOUS INFORMATION

MINI CLUB-Mini Club for children ages 4 to 12

Iberostar Exchange Privileges:-Clients from Iberostar Paraiso del Mar and Iberostar

Paraiso Beach can spend the day (9:00am to 6:00pm) at Iberostar Tucan and Iberostar Quetzal or Iberostar Cozumel without paying for a day pass (transportation not included).

-The same above privileges are given for clients from either

Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel-Clients from Iberostar Paraiso Lindo have full access to

facilities & restaurants (if availability allows it) at Iberostar Paraiso del Mar and Iberostar Paraiso Beach and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).-Clients of Iberostar Paraiso Maya have full access to

facilities & restaurants (if availability allows it) of Iberostar Paraiso del Mar and Iberostar Paraiso Beach as well as Paraiso Lindo and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).-Clients of Iberostar Grand Hotel Paraiso have full access

to facilities & restaurants (if availability allows it) to the whole Paraiso Complex and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).General Information-This IBEROSTAR Resort is a part of the "Premium Collection".

Environmental LevyThe Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean.

Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors. Effective for travel 10/11/17 to 12/31/17, the hotels will collect $10 Mexican pesos per room per day. From 01/01/18 onwards, hotels will collect $20 Mexican pesos per room per day. The proceeds will be deposited in an environmental trust to fund local projects.Spring Break Groups Policy:Travel Dates: 01/01/2017 - 10/31/2019-In order to maintain a family oriented environment,

IBEROSTAR Hotels and Resorts will be implementing a policy directed at student/youth groups.-Students/youths are considered by the hotel as any person

between 16 and 23 years of age.

-In addition to the Spring Break Policy instituted for all

bookings traveling in the months of March and April, groups shall adhere to the following conditions:-Any student/youth group must be pre-approved and will be

reviewed on a case by case basis.-Upon check in, each group will be required to leave a

refundable cash deposit of $200.00 USD per room for any charges or damages that might be incurred during the stay.-In the event that any members from the group engage in

inappropriate behavior disrespecting hotel staff and/or other guests or cause physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.Spring Break Policy:Travel Dates: 01/01/2017 - 10/31/2019IBEROSTAR Hotels and Resorts is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:-The minimum age requirement for check in is 18 years of

age.

-One parent or chaperone at least 25 years of age will be

required per room for check in.-In the event that any guests engage in inappropriate

behavior disrespecting hotel staff and/or other guests or cause physical damages to the facilities, the hotel management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.

CANCELLATION FEES

2018-201911/01/17-10/31/19, within 3 days, 1-night penalty.