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From Our Customers

"The honeymoon was absolutely amazing, the resort was breathtaking & the service was extraordinary! They took really good care of us & the GM even set us up in the Prime Minister suite which was so beautiful. I couldn't have asked for a better honeymoon. Thank you so much for everything you did for us. We really appreciate you!"

Chardon

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Sandals Resorts

Beaches Resorts

Grand Palladium White Sand Resort & Spa

Grand Palladium Colonial Resort & Spa

HOTEL INFORMATION

Grand Palladium White Sand Resort & Spa
Carretera Chetumal-Puerto Juarez Km 256-10077710 Playa del Carmen, Quintana Roo, Mexico

Distance from hotel to Cancun International Airport (CUN), 86 kms (53 miles).

Distance from hotel to Playa del Carmen, 25 minutes.

Stay at one, enjoy all three! The Grand Palladium White Sand Resort andSpa is within a complex of three Palladium hotels. It is located on a lush beachfront of spectacular tropical gardens. Take a stroll on the environmentally friendly trails and observe the impeccably maintained gardens, relax in your spacious modern room, pamper yourself at the state of the art spa, snorkel in the crystal blue water, dine on delicious cuisine, watch a live show, or have a cocktail in one of the many bars. The options are endless for all ages at the Grand Palladium White Sand Resort and Spa.Beachfront on the popular Mayan Riviera and surrounded by lush, tropicalgardens, the Grand Palladium White Sand Resort & Spa shares this stunning property with the Grand Palladium Colonial Resort & Spa and theGrand Palladium Kantenah Resort & Spa. Featuring 264 spacious and modernsuites, the resort also features 9 delicious a la carte restaurants(Mexican, Japanese, Mediterranean, Steak House, Italian, Chinese,Brazilian, BBQ Grill and International cuisine), 5 buffet restaurants with show cooking, 26 bars distributed throughout the complex, sportsfacilities and entertainment activities, so that there is plenty to do to enjoy in this tropical paradise. With the biggest and most completeSpa & Wellness Center in the Mayan Riviera, you can pamper yourself witha luxurious massage or treatment for total relaxation. The daily programconsists of sports activities and entertainment for all ages. Either onthe beach or at the pool, this resort offers fun for everyone: volley-ball, archery, aerobics, salsa & merengue lessons, beach games, video game tournament, Spanish lessons, mini golf tournament, the list is endless. The shows and games at night at the theater, the mini-disco forkids, the Sunset Boulevard disco (ages 18 and up) and live music alsodelights guests. Grand Palladium Resorts in the Mayan Riviera are an ideal choice for a family. With connecting rooms especially designed forfamilies and groups, children's menus in the restaurants, ecological tours of the resort to learn about the nature and culture of the area and arts and crafts, children of all ages will have plenty to choose from. The Baby Club (ages 1 to 3), Mini Club (ages 4 to 12) and Black & White Junior's Club (ages 13 to 18) are great options for kids to have fun and interact with others their age from all over the world!

HOTEL AMENITIES

  • Accommodations (264) Activities
  • Activities Desk Aerobic Classes
  • Aerobics (water) Air Conditioning (public areas)
  • Babysitting Services ($) Ballroom ($)
  • Banquet Room Bar (swim-up)
  • Barber Shop ($) Bars (26)
  • Basketball Courts (2) Beach (onsite)
  • Beauty Salon ($) Billiards
  • Business Center ($) Business Services ($)
  • Car Rental Desk ($) Children's Activities
  • Children's Club Children's Playground
  • Concierge Conference Rooms (9)
  • Currency Exchange Disco/Nightclub
  • Doctor (on call) ($) Dry Cleaning Services ($)
  • Entertainment Exercise Classes
  • Fitness Center Fitness Room
  • Floors (3) Front Desk (24-hour)
  • Game Room Gift Shop
  • Golf (nearby) ($) Health Club
  • Hospitality Desk Ice Machines
  • Laundry Service ($) Lounges
  • Massage Services ($) Medical Services ($)
  • Meeting Room ($) Miniature Golf
  • Multilingual Staff Parking
  • Ping Pong Pools (outdoor) (7)
  • Porters Restaurants (14)
  • Sauna Secretarial Services ($)
  • Security (24-hour) Shuffleboard
  • Snack Bar Spa
  • Sundries Shop Taxi Stand
  • Tennis Court (lighted) Tour Desk
  • Tours & Excursions ($) Towels (beach/pool)
  • Trail (hiking) Trail (jogging)
  • Travel Agency ($) Umbrellas (beach/pool)
  • Volleyball (beach) Watersports (non-motorized)
  • Wedding Coordinator Wedding Site ($)
  • Internet Access (wi-fi)
  • -Free in the lobby.
  • -Free WiFi to hotel guests, in the designated area(s) of the hotel is
  • identified as to not included and does not guarantee high speed
  • internet access.
  • -High speed internet access will be made available to the hotel guest
  • for a fee payable directly to the hotel.
  • Jacuzzi (outdoor)
  • cold water
  • ($) Denotes a fee may be charged.
  • Please note: Some hotel amenities listed above
  • may have an additional fee associated with them.

MARKETS

Spa, Wedding, All Inclusive, Romance, Business, FamilyFriendly, Honeymoon and Beach.

ACCOMMODATION CATEGORIES AND DESCRIPTIONS

Arrival/Departure Time: Check-in-time: 3:00 pm Check-out-time: 12:00 pmEarly check-in and late checkout on request, and subject to availability.Children Policy: -Children's age is 12 years old.

-Teen age break is 13-17 years old.

Maximum Occupancy: 2018:Junior Suite - 3 adults or 2 adults and 2 children.One Bedroom Suite - 3 adults or 2 adults and 2 children.Romance Bungalow - 2 adults.Please note-Minimum occupancy for the Romance Bungalow is 2 adults, this category

does not allow single occupancy.2019:Junior Suite - 3 adults or 2 adults and 2 children.One Bedroom Suite - 3 adults or 2 adults and 2 children.Romance Bungalow - 2 adults.Please note-Minimum occupancy for the Romance Bungalow is 2 adults, this category

does not allow single occupancy.Junior Suite, (JRS) spacious, centrally located rooms. All come with oneking sized bed and a sofa bed or two double beds. The Junior Suites aredivided into two types, with an open bath with jacuzzi in the middle of the bedroom, ideal for couples or newlyweds, and rooms with an enclosed bath recommended for families. Surrounded by our beautiful gardens,mangrove forests and lake, these suites will make you feel in touch withnature.Bedding: 1 king bed and 1 sofa bed (queen) or 2 double beds.

View: Garden or Partial Ocean or Pool.

One Bedroom Suite, All Suites have one king sized bed and a lounge withsofa bed for more comfort. The lounge and bedroom are separate, whichallows you to create two totally different atmospheres and facilitatecomfort during your stay.Bedding: 1 king bed and 1 sofa bed (queen).

View: Garden or Ocean or Pool.

Romance Bungalow, also have a small jetty where you will have a canoeavailable to travel around the lake surrounding our facilities.

Undoubtedly the best accommodation for enjoying yourself Palladium stylesurrounded by nature.These rooms feature a separate entrance and a terrace, a magnificentbathroom with whirlpool and an outdoor Mayan-style shower. Adults only.Bedding: 1 king bed.

View: Lake.

All accommodations include: ceiling fan, refrigerator, coffee/tea maker,safe (in accommodation), crib (on request): ($), smoke detector, desk,telephone, hairdryer, voicemail, housekeeping, wake-up calls, internetaccess (wireless), iron, ironing board, Jacuzzi, maid service, airconditioning, mini-bar, alarm clock, mp3 player, balcony, non-smokingaccommodations, bathrobes, patio, bathtub (private), radio, blackoutdrapes and rollaway bed (on request): ($).($) Denotes a fee may be charged.Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.

FOOD AND BEVERAGE OUTLETS

Beach Bar, Colonial Beach open 24 hours. From 8:00pm to 8:00amonly beer and 24 hour snacks.El Teatro Bar, Riviera LobbyGeneral Opening Hours: 8:30pm to 11:00pmHemingway Bar, Kantenah Lobby. Smoking is not permitted from6:00pm to 12:00am. Premium liquor.La Jarra Bar, Kantenah BeachGeneral Opening Hours: 10:00am to 6:00pmSwim Up Bar, Main pool White Sand/RivieraGeneral Opening Hours: 10:00am to 8:00pmSwim Up Bar, Main pool Colonial KantenahGeneral Opening Hours: 10:00am to 8:00pmWhite Sand Lobby BarGeneral Opening Hours: 10:00am to 12:00amEl Gran Azul, Opposite main swimming pool at PalladiumColonial/Kantenah. Buffet restaurant serving breakfast, lunch anddinner. Shoes and shirts required. Show cooking. Outdoor.Kabah, Buffet restaurant at Palladium Riviera. Serving breakfast,lunch and dinner. Shoes and shirts required. Air conditioned. Showcooking.La Hacienda, Buffet restaurant at Palladium Colonial. Servingbreakfast, lunch and dinner. Shoes and shirts required. Air conditioned.Show cooking.La Laguna, Opposite main swimming pool at Palladium WhiteSand/Riviera. Buffet restaurant serving breakfast, lunch and dinner.Shoes and shirts required. Show cooking. Outdoor.Tikal, At Palladium Kantenah. Buffet restaurant servingbreakfast, lunch and dinner. Shoes and shirts required. Air conditioned.Show cooking.Bamboo, Air conditioned a la carte restaurant, White Sand side,featuring Jasian cuisine specialties for dinner. Long pants and collaredshirt required for men. No reservations required.El Dorado, Air conditioned a la carte restaurant, Colonial side,featuring steak house cuisine specialties for dinner. Long pants andcollared shirt required for men. No reservations required.La Adelita, Air conditioned a la carte restaurant, Colonial side,featuring Mexican cuisine specialties for dinner. Long pants andcollared shirt required for men. No reservations required.Mare Nostrum, Air conditioned a la carte restaurant, Kantenahside, featuring Mediterranean cuisine specialties for dinner. Long pantsand collared shirt required for men. No reservations required.Punta Emilia Bar, Open air a la carte restaurant, White Sandside, featuring rice and fish cuisine specialties for dinner. Long pantsand collared shirt required for men. No reservations required.Ribs & More, Air conditioned a la carte restaurant, White Sandside, featuring grill and BBQ cuisine specialties for dinner. Long pantsand collared shirt required for men. No reservations required.Rodizio, Air conditioned a la carte restaurant, White Sand side,featuring Brazilian cuisine specialties for dinner. Long pants andcollared shirt required for men. No reservations required.Sumptuori, Air conditioned a la carte restaurant, Kantenah side,featuring Japanese cuisine specialties for dinner. Long pants andcollared shirt required for men. No reservations required.Please Note:-The hotel offers unlimited a la carte dinners, with no restrictions per

stay. No need for reservations (first come, first serve method).

ADD-ON PACKAGE (LUNA DE MIEL HONEYMOON PACKAGE 2018-2019)

LUNA DE MIEL HONEYMOON PACKAGE 2018-2019Booking Dates: 05/21/2018 - 12/23/2019Travel Dates: 12/21/2017 - 12/23/2019Package Inclusions:-Free room upgrade if available

-Fruit basket with bottle of champagne

-A 15% discount on massages

-Resort credit coupon of $400.00 USD per room

SPECIALTY PACKAGE (ALL INCLUSIVE 2018-2019)

ALL INCLUSIVE 2018-2019Booking Dates: 05/21/2018 - 12/23/2019Travel Dates: 12/21/2017 - 12/23/2019Package Inclusions:-All meals

-Domestic drinks

-Non motorized water sports

-Entertainment

-Taxes and tips

Package inclusions are subject to change.

MISCELLANEOUS INFORMATION

Spa Use Fee:Travel Dates: 12/21/2016 - 12/23/2018-Grand Palladium Resort guests will have a wet area supplement per day

to have access to the hydrotherapy facilities/wet areas of Zentropia Spa and Wellness.

-Clients that should purchase a spa treatment will not have to pay the

access fee on that day of treatment.

-The use of the gym/exercise rooms will remain free of charge for all

registered hotel guests.Kid's Clubs:Features organized supervised activities, playground, crafts, video games, indoor and outdoor activities.-Baby Club for ages 1-2 years old. Open from 9:00am to 5:00pm

-Kid's Club for ages 3-12 years old. Open from 9:00am to 11:00pm.

-Teen Club for ages 13-18 years old. Open from 11:00am to 12:00am.

General Information:-Minimum age for check in is 18 years old.

-Hotel does not accept Spring Break groups.

-All air conditioned areas of the hotel are non smoking except rooms.

-Non smoking rooms available.

Environmental Levy:The Municipalidad of Solidaridad in the Rivera Maya is one of the mostbeautiful places in the Mexican Caribbean. Tourism has been instrumentalin driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmentallevy on visitors. Effective for travel 01/01/18 onwards, hotels will collect 20 Mexican pesos per room per day. The proceeds will be deposited in an environmental trust to fund local projects.Spa Use Fee:Travel Dates: 12/24/2018 - 12/23/2019-Grand Palladium Resort guests will have a Wet area supplement per

person per day (subject to change)to have access to the hydrotherapy facilities/wet areas of Zentropia Spa And Wellness.-Clients that should purchase a spa treatment will not have to pay the

access fee on that day of treatment.-The use of the gym/exercise rooms will remain free of charge for all

registered hotel guests.

LOCAL ATTRACTIONS

Tourist Attractions Nearby: -Cozumel: 50 minutes by car

-Xcaret: 30 minutes by car

-Xel-Ha: 30 minutes by car

-Chichen Itza: 2 hours, 30 minutes by car

CANCELLATION FEES

2018:12/21/17-12/23/18, within 2 days, 3-night penalty.2019:12/24/18-12/23/19, within 2 days, 3-night penalty.