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From Our Customers

"The honeymoon was absolutely amazing, the resort was breathtaking & the service was extraordinary! They took really good care of us & the GM even set us up in the Prime Minister suite which was so beautiful. I couldn't have asked for a better honeymoon. Thank you so much for everything you did for us. We really appreciate you!"

Chardon

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Sandals Resorts

Beaches Resorts

Barcelo Maya Palace Deluxe Club Premium

HOTEL INFORMATION

Premium Level at Barcelo Maya Palace
Carretera Chetumal, Puerto Juarez Km 266.3Riviera Maya, Quintana Roo, Mexico

Distance from hotel to town, 12 miles (19 kms).

Distance from hotel to Cancun International Airport (CUN), 45 miles (73 kms).

The Premium Level Deluxe at Barcelo Maya Palace is the most exclusiveoption in the luxurious 5-star Barcelo Maya Palace complex, on theheavenly Riviera Maya. This exclusive vacation concept offers qualityservices in an exclusive setting where great care is taken, down to thefinest details, to offer the best version of one of the leading luxuryhotels in the Riviera Maya. Premium Level guests at Barcelo Maya Palacewill be able to enjoy the best and most exclusive suites in the resort,as well as its 6 select restaurants with specialty cuisine. Guests canalso benefit from the excellent treatments at the luxurious and recentlyrenovated U-Spa, which include aromatherapy, reflexology and deep tissuemassage (extra charge applies). This magnificent U-Spa has 25 massagerooms, a flotation chamber, a hydrotherapy room and 3 Vichy treatmentrooms, as well as a new and relaxing free-access water circuit for ClubPremium guests.No other luxury resort on the Riviera Maya can offer the kind of dream-like vacation that customers enjoy when they stay at Premium Level atBarcelo Maya Palace. The exclusive Premium Level at Barcelo Maya Palaceis the perfect complement to the Barcelo Maya Beach Resort. Thismagnificent complex is located on one of the most impressive beaches inthe world and is home to the following magnificent assets: Barcelo MayaPalace, Barcelo Maya Caribe, Barcelo Maya Colonial, Barcelo Maya Beachand Barcelo Maya Tropical.

HOTEL AMENITIES

  • Accommodations for Physically Challenged Guests
  • Activities Aerobic Classes
  • Aerobics (water) Babysitting Services ($)
  • Banquet Room ($) Bar (swim-up)
  • Bars (5) Basketball Court
  • Beach Beauty Salon
  • Business Center Car Rental Desk
  • Children's Activities Children's Playground
  • Concierge Conference Rooms
  • Conference Rooms (4) Cooking (classes)
  • Currency Exchange Disco/Nightclub
  • Dive Center ($) Doctor (on call) ($)
  • Dry Cleaning Services ($) Elevators
  • Entertainment Exercise Classes
  • Facilities for Physically Challenged Guests
  • Fitness Center Fitness Room
  • Front Desk (24-hour) Game Room
  • Gift Shop Golf (nearby) ($)
  • Hospitality Desk Ice Machines
  • Internet Access Internet Access (wireless)
  • Jacuzzis (outdoor) Laundry Service ($)
  • Lounges Massage Services ($)
  • Medical Services ($) Meeting Rooms (4)
  • Multilingual Staff Parking
  • Ping Pong Pools (outdoor) (3)
  • Poolside Beverage Service Poolside Grill
  • Restaurants (6) Safe Deposit Boxes (front desk)
  • Sauna Security (24-hour)
  • Shoe Shine Snack Bar
  • Spa ($) Taxi Stand ($)
  • Tennis Court (lighted) ($) Tour Desk
  • Tours & Excursions ($) Travel Agency ($)
  • Umbrellas (pool) Watersports (motorized) ($)
  • Watersports (non-motorized) Wedding Coordinator
  • Wedding Site ($)
  • Accommodations
  • 144 accommodations in the Club Premium section.
  • Pitch & Putt
  • 4 holes
  • ($) Denotes a fee may be charged.
  • Please note: Some hotel amenities listed above
  • may have an additional fee associated with them.

MARKETS

Honeymoon, Romance, Spa, Wedding, Groups, Beach, Business,Dive, Family Friendly and All Inclusive.

ACCOMMODATION CATEGORIES AND DESCRIPTIONS

Arrival/Departure Time: Check-in-time: 3:00 pm Check-out-time: 12:00 pmEarly check-in and late checkout on request, and subject to availability.Children Policy: Children's age break is 12 years old.Maximum Occupancy: 2018:Junior Suite Pool View Premium Level - 4 adults or 2 adults and 3 children or 3 adults and 2 children.Junior Suite Oceanfront Premium Level - 4 adults or 2 adults and 3 children or 3 adults and 2 children. Suite Oceanfront Premium Level - 3 adults or 2 adults and 1 child.Presidential Suite Oceanfront Premium Level - 2 adults.2019:Junior Suite Pool View Premium Level - 4 adults or 4 adults and 1 child or 2 adults and 2 children or 3 adults and 1 child.Junior Suite Oceanfront Premium Level - 4 adults or 4 adults and 1 child or 2 adults and 2 children or 3 adults and 1 child. Suite Oceanfront Premium Level - 3 adults or 2 adults and 1 child.Presidential Suite Oceanfront Premium Level - 2 adults.Junior Suite Pool View Premium Level, Spacious junior suite sized484 square feet that combines the exclusive location of the Premium Levelarea with views over the spectacular swimming pool. By choosing this room,guests will receive additional premium level benefits.Bedding: 1 king bed or 2 double beds.

Junior Suite Oceanfront Premium Level, This spacious Junior Suite sized484 square feet combines the premium level area location with beautifulseaviews. Spacious and bright stays with a Caribbean-inspired decor,touches of color and elegant, practical furnishing.Number of accommodations: 20Bedding: 1 king bed or 2 double beds.

View: Ocean.

Suite Oceanfront Premium Level, These spacious and bright suites have1367 square feet of elegant design. They offer an intimate space thanksto their carefully selected and inviting decor. They also havespectacular views that you can enjoy from the hammocks or daybeds ontheir 3 terraces.Bedding: 1 king bed and 1 day bed.

Presidential Suite Oceanfront Premium Level(*), This hotel features 2presidential suites with 1937 square feet of space, designed to providethe ultimate in luxury and comfort. Bright and spacious stays that havewonderful views thanks to an exclusive location on the third floor.Bedding: 1 king bed.

Premium Level: In addition to the common room amenities, the Premium Level rooms also include:-Private check in and check out in an exclusive Premium

Level area.-Personalized concierge services only for Premium Level

clients.-The best room view in the exclusive Premium Level area.

-Petit fours & domestic bottle of champagne in the room

upon arrival.-Pool towels in the room.

-VIP minibar (sodas, water, beer & snack)

-Premium amenities in the room

-Priority reservations in a la carte restaurants

-Exclusive Premium Level Lounge with international drinks,

capanes, continental breakfast, table games, books, newspaper, free internet (Open from 7:00am to 11:00pm)-Free local calls

-Free wireless internet

-Express laundry service with regular charge

-20% off in the spa and beauty salon. Some restrictions

may apply.-Room service included

-Aromatherapy menu available in the room

-Late check out without charge (subject to availability)

-Bottle of tequila Anejo 100% Agave (Minimum 4 night stay)

-Souvenir logo shop & surprise gift for kids 2-12 years old

(Minimum 4 night stay)(*) Denotes on request basis only, no allotment given.All accommodations include: bathtub, radio, bedding (premium), safe,blackout drapes, shower, ceiling fan, smoke detector, coffee/tea maker,telephone, crib (on request), television (remote controlled, satellite),desk, voicemail, hairdryer, wake-up calls, housekeeping, internet access(wireless), iron, DVD player, ironing board, air conditioning, maidservice, alarm clock, mini-bar, balcony, non-smoking accommodations,bathrobes and room service (24-hour): ($).($) Denotes a fee may be charged.Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.

FOOD AND BEVERAGE OUTLETS

Carey, Lobby Bar available 24 hours. Al fresco terrace, livepiano music, air conditioned, canape selection, dry snacks.Coco Pool And Swim-up BarEl Cielo, Pool bar at the adult's poolTeatro BarThe Lounge, At a la carte restaurants, located in the a la carterestaurant foyer.Caribe, Caribbean cuisine, dinner only.Coral Grill, Grilled specialties for lunch and snacks from10:30am to 6:30pm.La Brasserie(*), French cuisine, dinner only. Dress code: formal,long pants, collared shirt and shoes are required.(*) Denotes reservation is required.La Hacienda, Offering Hacienda style Mexican buffet breakfast,lunch and dinnerMirador, Serving international buffet breakfast, lunch anddinner.Rodizzio(*), Brazilian cuisine for dinner only. Dress code:formal, long pants, collared shirt and shoes are required.(*) Denotes reservation is required.A La Carte Eating Privileges:A la carte dining: Each room will receive 1 a la carte dinner per night, meaning guests may eat a la carte every night if they so desire.9 a la carte options: Mexican - Barcelo Maya Beach Spanish - Barcelo Maya CaribeCaribbean, Brazilian & French - Barcelo Maya PalaceItalian & Steak House - Barcelo Maya TropicalMediterranean & Oriental - Barcelo Maya ColonialGuests staying at Barcelo Maya Palace will have access to all restaurants & bars at the complex (Barcelo Beach & Caribe and Barcelo Colonial & Tropical).

BONUS FEATURES

-Watersports (Non-Motorized)

-Welcome Drink -Chaise lounges -Use of Tennis Courts -Towels -Use of Fitness Center -Daily activities

MISCELLANEOUS INFORMATION

Spring Break & Student Groups PolicyEach and every guests 16 to 23 years of age (student/youth) will be required to sign a responsibility letter agreeing to leave the hotel if any disruption occurs (regardless of parent/chaperone). Chaperone is required to sign the responsibility letter.-Liability Deposit: Every guest between 16 and 23 years of age must

leave a credit card voucher or cash deposit of $500.00 USD per personto be returned at check-out, if applicable. This policy is mandatory.Cash, personal credit card, or parent's credit card (only if theparent is in the same room) are accepted. Credit cards issued to anyoneother than guests (i.e. parents, spouse, etc) are not accepted inMexico.-The adult/legal drinking age in Mexico is 18. Under age drinking and

providing alcohol to minors is punished by the law. Teenagers under 18will be given a different color wristband to easily identify them andmay be asked to present a valid ID at anytime.-All guests are required to wear wristbands. A lost wristband is

$500.00 USD, no exceptions.-There is absolutely no exchanging of wristbands between any guests. If

such does occur the involved guests will be asked to immediately leavethe hotel due to the disturbance this may cause for all involved, aswell as Barcelo. No exceptions.-You will be legally and financially responsible for all damages and

disruptions caused to the property. For this reason please act in aresponsible way.-Only guests registered in a room are allowed to be in it at any time.

This means no visitors or parties.-Bringing alcohol into the resort or taking it out of is not allowed.

-The Barcelo Maya Grand Resort can and will suspend services to guests,

at their own expense, who perform or conduct improper, offensive and/orunacceptable behavior and/or are a danger to others and/or themselves,under the resort management opinion.-There is a Zero Tolerance Policy at the Barcelo Maya Grand Resort.

Spring Break Groups-Spring break groups will be accepted as quad occupancy.

-At least 1 guests in each room must be 21 years or older.

-Requires a 5 night minimum stay.

LOCAL ATTRACTIONS

Tourist Attractions Nearby: -Tulum: 20 miles(32 kms)

-Xcaret: 8 miles(13 kms)

-Xel Ha: 10 miles(16 kms)

CANCELLATION FEES

2018:12/23/17-01/03/18, within 21 days, 1-night penalty.01/04/18-04/07/18, within 14 days, 1-night penalty.04/08/18-12/22/18, within 7 days, 1-night penalty.2019:12/23/18-12/24/18, within 7 days, 1-night penalty.12/25/18-12/31/18, within 7 days, 100% penalty.01/01/19-04/13/19, within 7 days, 1-night penalty.04/14/19-04/21/19, within 7 days, 100% penalty.04/22/19-12/22/19, within 7 days, 1-night penalty.Please Note:No show will incur 100% penalty.